Remo

• Guide families through the onboarding process, ensuring they feel supported from day one. • Manage referral intake by uploading documentation and maintaining proactive communication with our patient-caregiver dyads. • Serve as a responsive liaison through phone and email, collaborating across departments to elevate the overall member experience. • Provide product support / scheduling support to our members via phone call and email, with the potential need of rotating weekend coverage. • Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams. • Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience. • Creates informational materials for our members as needed. • Clearly communicates who we are, what we do and how we help the dyad. • Help dyads enroll on our platform. • Communicate our sign up process over the phone. • Schedule initial visits. • Accurately documenting in our EMR & CRM. • Build strong rapport and trust with the dyads we serve, delivering an experience of “__Unreasonable Hospitality__” from the very first interaction they have with us. • Comfortable following talking points while authentically connecting to our dyads and the families we will serve. • Stay accountable against monthly enrollment targets. • Other job duties as required

• Develop, own, and execute comprehensive Go-To-Market (GTM) plans for Washington, integrating market research, local partner intelligence, and national brand strategy. • Advise marketing team on high-value multi-channel marketing tactics (e.g., local media, community outreach) specifically tailored to Washington dyads. • Drive patient referrals through community partnerships (B2B2C) and direct member enrollment (DTC). • Work closely with the Marketing team to manage and maximize budgets, ensuring we maximize company goals for new and active patients. • Serve as the primary local brand ambassador for Remo Health. Identify, vet, and foster strong, collaborative relationships with key local organizations (e.g., Alzheimer’s Association, Area Agencies on Aging, Memory Cafes, Faith-Based Organizations, Senior Centers). • Partner with Growth team to create localized, partner-specific collateral and presentations that simplify the value proposition for local community-based organizations (CBOs) and regional health systems. • Manage day to day relationships with local partners (e.g., Senior Helpers). • Lead execution of high-impact local events, such as educational seminars, health fairs, and targeted community sponsorship activations (e.g., Alzheimer’s Walks). • Partner with Marketing to ensure implementation tracking that measures the effectiveness of local campaigns and partnerships, focusing on awareness and appointments scheduled. • Serve as the voice of the market internally, gathering crucial local insights on competitor activity, payer dynamics, and member needs to inform overall corporate strategy and product development. • Develop clear, concise reports to communicate regional performance and insights to the Growth and Executive teams.

• To ensure a hands-on approach to Remo’s specialty care model, the Medical Director maintains a 30% clinical commitment alongside their administrative leadership. • Lead, supervise and mentor multidisciplinary care team members to deliver high value, empathetic patient care. • Stay current with the latest research and advances in dementia care and translate this knowledge to the team to ensure the highest possible quality of care (e.g., pathways for screening and addressing needs around social determinants of health, fall risk assessment and intervention, approaches to high risk medications, etc.) • Partner with the Senior Director of Clinical Operations to architect and enforce clinical care SOPs. Lead the synthesis of clinical excellence and operational efficiency. • Contribute to our program evaluation framework by identifying metrics that matter most for dyad outcomes, clinician satisfaction, and care model improvement. Spearhead population health initiatives and aggressively refine care models based on real-world evidence and emerging clinical best practices. • Serve as the internal voice for patient and clinician wellbeing, ensuring every operational decision supports superior health outcomes and a positive clinician experience. • Serve as the primary clinical strategist to Product and Engineering, ensuring that innovative tools are leveraged to scale best-in-class care consistency and reduce clinician cognitive load. • Work in cross-functional teams, translating Remo’s high-touch care philosophy into functional clinical requirements that guide the development of internal tools and patient-facing interfaces. • Alongside the clinical team, provide rigorous clinical validation for new features, ensuring every technical iteration enhances the dyad relationship and adheres to the highest medical standards. • Build a clinical talent pipeline for our care model. Hire, supervise, onboard, and lead a team of clinical experts (e.g. Neurologists, Geriatricians, NP, Care Navigators, RNs, LCSW, Pharmacists ) to ensure that Remo’s clinicians deliver high value, empathetic care. • Direct the development of clinical protocols and ensure all telehealth services meet (and exceed) strict regulatory and compliance standards across all operating states. • Elevate Remo’s presence as a national leader in dementia care by spearheading our clinical thought leadership. You will represent the company at key industry conferences and author insights on the intersection of technology and dementia care delivery. • Define how we incorporate the disciplines of geriatrics and palliative care in our care model to deliver the highest quality care and best possible experience to the dyads we serve. • Develop a cohesive remote team culture by fostering deep clinical trust across a remote-first team. • Build and maintain a continuous learning culture through educational programs rooted in the latest science of dementia care.