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Reservation Manager – Booking Optimization
Location
Italy
Posted
28 days ago
Salary
0
Seniority
Senior
Job Description
Reservation Manager – Booking Optimization
Relais & Châteaux
• Coordinamento operativo del reparto Booking / gestione turni • Gestione delle richieste provenienti dai canali utilizzati (telefono/e-mail, sito web e portali online) • Puntuale aggiornamento dei sistemi gestionali aziendali • Promozione e vendita dei servizi, in stretta collaborazione con il team Sales & Marketing, ed anche tramite sviluppo di azioni di up-selling e cross-selling • Collaborazione con gli altri reparti delle varie case per assicurare un flusso continuo di informazioni • Contributo al miglioramento continuo dei processi e all’introduzione di strumenti digitali e di automazione (AI) a supporto dell’efficienza operativa. • Gestione e valorizzazione delle risorse del reparto. • Utilizzo giornaliero costante del CRM aziendale di Gruppo per sviluppare la conoscenza del Brand.
Job Requirements
- Esperienza pregressa in ruolo analogo nel settore hospitality in contesto di alta gamma.
- Dimestichezza nell’utilizzo di sistemi di prenotazione online.
- Conoscenza lingua inglese e francese
- Capacità di utilizzare e migliorare strumenti digitali a supporto del processo di booking
- Spiccate capacità organizzative, relazionali e commerciali.
- Orientamento al cliente, leadership e problem solving.
Benefits
- Orario di lavoro full-time (2 giorni off)
- Onboarding digitale e costante affiancamento
- Welcome kit
- 10 sessioni di supporto psicologico/coaching tramite Serenis (piattaforma digitale che offre servizi di psicoterapia)
- Sconti su acquisti nello Shop Online e presso le strutture del Gruppo
- Possibilità di sviluppo professionale
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