Reforge

• Turn Inbound Interest into Closed-Won: Qualify, discovery, demo, and negotiate deals from first touch to signature. Own the full cycle. • Improve Retention: Track usage and engagement, develop at-scale interventions for at-risk accounts, and help us build a more sustainable SMB business. • Become A Product Expert: Become a product expert to have high-value conversations with Product Leaders and Champions. • Build Scalable Processes using Automation and AI: You will have the unique opportunity to iterate on the systems, playbooks, and best practices that serve as the foundation for SMB.

• Become a product expert: You'll develop a deep understanding of our product and its capabilities to guide customers toward their desired outcomes. • Develop and implement engagement strategies: You’ll create and execute proactive communication plans, host onboarding and activation, and develop resources to drive product adoption and demonstrate value. • Be the voice of the customer: You will act as a critical feedback loop between our customers and our product, engineering, and marketing teams, directly influencing our product roadmap. • Monitor customer health: You’ll track key metrics (like product usage, satisfaction, and overall sentiment) to identify risks and opportunities, taking proactive steps to ensure customer retention. • Build scalable processes: You will have the unique opportunity to build the systems, playbooks, and best practices that will serve as the foundation for the team. • Champion customer stories: You'll identify and cultivate customer advocates to generate case studies, testimonials, and referrals. • Own strategic relationships - Lead high-touch engagement with key accounts, serving as a trusted advisor to senior leaders.