Record360, LLC

Enterprise Account Executive – Record360 by Point of Rental Software Remote (U.S.) | Moderate Travel About Record360 Record360 provides simple, powerful tools that help equipment, truck, and vehicle rental companies build trust through accurate asset condition documentation. As part of the Point of Rental Software portfolio—a global leader in rental management solutions—you’ll have access to a broad ecosystem of products, customers, and industry expertise. This is an opportunity to operate at the intersection of operational efficiency, risk reduction, and digital transformation for enterprise rental organizations. About the Role As an Enterprise Account Executive, you will be responsible for acquiring and expanding relationships with large, strategic accounts across the heavy equipment and truck rental industries, as well as adjacent sectors where asset inspection, workflow standardization, and operational visibility are critical. This includes industries such as logistics, fleet management, transportation, construction, utilities, and other asset-intensive environments where organizations must track asset condition, ensure compliance, and drive process consistency across distributed teams. You will position Record360 not just as an inspection tool, but as a platform that enhances operational workflows, reduces risk, improves accountability, and delivers measurable business outcomes across the asset lifecycle. You will lead complex, multi-stakeholder sales cycles—engaging operational leaders, IT, finance, and executive decision-makers—to drive high-value, long-term partnerships. This role requires strong discovery, business case development, and the ability to align Record360’s solutions to measurable business outcomes. You are not just closing deals—you are driving meaningful operational and strategic outcomes for your customers. Key Responsibilities Strategic Account Development - Identify, target, and penetrate enterprise-level accounts (multi-location, high-revenue organizations) - Develop and execute account plans, including stakeholder mapping and expansion strategies - Build relationships with executive sponsors and economic buyers Complex Deal Execution - Own full sales cycle for enterprise opportunities (typically 3–9+ months) - Lead multi-threaded sales motions across operations, IT, finance, and procurement - Navigate complex buying processes, including legal, security, and vendor approval workflows Consultative Selling & Value Creation - Conduct deep discovery to uncover operational inefficiencies, risk exposure, and financial impact - Build and present compelling business cases with clear ROI and measurable outcomes - Position Record360 within broader digital transformation and operational excellence initiatives Cross-Functional Leadership - Partner with Sales Development, Customer Success, and Product teams to deliver tailored solutions - Ensure alignment between customer expectations and implementation outcomes - Support expansion and upsell opportunities post-initial close Pipeline & Forecast Management - Maintain accurate pipeline, forecasts, and account intelligence within Salesforce - Demonstrate disciplined deal qualification and forecasting accuracy - Consistently generate pipeline through a combination of outbound, inbound, and partner channels Qualifications Experience - 5–10+ years of B2B SaaS sales experience, with at least 3+ years in enterprise or strategic accounts - Proven track record of closing complex deals with ACVs greater than $100k+ - Experience managing long, multi-stakeholder sales cycles - Demonstrated success selling into operations-heavy industries (rental, logistics, transportation, or similar preferred) Skills & Capabilities - Strong discovery and consultative selling skills (ability to uncover business pain and quantify impact) - Experience building ROI models and executive-level business cases - Ability to multi-thread and navigate complex organizational structures - Executive presence with strong communication and presentation skills - Proficiency with Salesforce, Outreach, and modern sales engagement tools What Success Looks Like - Consistently meets or exceeds annual quota through strategic deal execution - Builds deep relationships across key enterprise accounts - Expands footprint within accounts through upsell and cross-sell - Improves win rates through disciplined qualification and value-based selling - Contributes to repeatable enterprise sales motions and best practices Compensation & Benefits - Competitive base salary + uncapped commission (OTE aligned with enterprise expectations) - Medical, Dental, Vision - 401(k) with company match (up to 4%) - Unlimited PTO - Paid parental leave - Flexible work environment (remote, hybrid, or onsite) Who You Are - You think in terms of business problems, not product features - You’re comfortable selling to executives and challenging the status quo - You don’t rely on inbound—you know how to create and shape demand - You bring structure to ambiguity and thrive in complex sales environments - You’re accountable for outcomes, not activity Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + Unlimited PTO + 100% 401(k) Matching (Up to 4%) + Paid Parental Leave. Open to 100% Remote, Hybrid & Onsite Environments. The base pay range for this position is $100,000 to $125,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

Job Overview We are seeking an enthusiastic and customer-focused Account Manager to join the Record360 team. This role involves supporting senior team members in managing client relationships, ensuring customer satisfaction, and driving the adoption of Record360’s software solutions. It's an exciting opportunity to grow within the company, gain hands-on experience, and develop valuable skills in customer success, sales, and software. Record360 provides the world with surprisingly simple tools to build confidence and trust. Our mobile and web apps are used by equipment, truck, and car rental companies to streamline processes and document the true condition of their assets. Our customers love us because our product helps them reduce damage disputes, improve customer service, and revolutionize the way they work. Key Responsibilities Upselling & Renewals: - Identify opportunities to upsell additional features or services and execute upselling strategies. - Contribute to client retention by ensuring a high level of satisfaction and value realization. Client Support: - Manage client portfolios, ensuring timely follow-ups and excellent customer service. - Respond to client inquiries, troubleshoot issues, and escalate complex problems to the appropriate teams. Relationship Building: - Build strong relationships with clients by understanding their needs and goals. - Regularly check in with clients to gather feedback and ensure satisfaction with our services. Collaboration & Reporting: - Collaborate with the Manager of Account Management and other departments, including product and support teams, to resolve client issues and provide the best solutions. - Maintain accurate records of client interactions and account details in CRM tools (e.g., Salesforce, HubSpot). - Prepare reports on account activities and client feedback for review by senior Account Managers. Learning & Development: - Participate in training sessions and shadow Manager of Account Management to gain a deeper understanding of the software and the rental industry. - Stay updated on industry trends, competitor offerings, and best practices to provide value-added insights to clients. Qualifications Experience: - 1-2 years of experience in customer service, account management, or sales, preferably in SaaS or technology solutions. - Knowledge of the rental or leasing industry is a plus but not required. Skills: - Strong interpersonal and communication skills, both verbal and written. - Problem-solving mindset with a client-first attitude. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency in CRM tools and Microsoft Office Suite. - Willingness to learn and adapt quickly. Other Requirements: - Self-motivated and eager to take on new challenges. - Ability to travel occasionally for training or client events, if needed. Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision), 100% 401(k) Matching (Up to 4%) + Unlimited PTO. M-F, Daytime Hours. 100% Remote with some travel required for company events. The base salary range for this position is $55,000 to $65,000 per year. The base salary actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your mission is to lead and elevate a high-performing Support team that delivers exceptional, technically strong customer experiences. In this role, you will manage and develop a team of three Support Representatives, ensuring consistent coverage, quality, and responsiveness across regions. - Stay hands-on in complex or high-impact cases while mentoring the team to grow their technical expertise and customer management skills. - Own queue health and performance, optimizing workflows, SLAs, and escalation paths. - Leverage our ticket managing system’s reporting to drive visibility, accountability, and continuous improvement. - Partner cross-functionally with Product, Engineering, Sales, and Customer Success to surface trends, advocate for customers, and improve processes. - Balance operational excellence, technical depth, and scalable systems to support Record360’s growth. Responsibilities - Lead and develop the Customer Support team, including hiring, coaching, performance management, and supporting the professional growth of Support Representatives. - Oversee day-to-day support operations, ensuring healthy queue management, timely responses, and consistently high-quality customer interactions. - Provide leadership on complex or high-impact customer issues, partnering with the team to resolve escalations and ensure strong outcomes for customers. - Define and improve support workflows, escalation paths, and operational processes to increase efficiency, consistency, and scalability. - Own reporting and analytics for the Support function, using Zendesk and other tools to monitor SLAs, identify trends, and drive continuous improvement. - Develop and maintain a roadmap for improving support operations, including tools, systems, and processes that enhance both customer experience and team effectiveness. - Partner cross-functionally with Product, Engineering, Sales, Customer Success, and Implementation teams to surface customer trends, resolve systemic issues, and improve the overall customer experience. - Identify operational bottlenecks and opportunities for improvement, recommending solutions backed by data and clear prioritization. - Ensure the team maintains a high bar for responsiveness, technical troubleshooting, and customer communication. Qualifications - 5+ years of experience in Customer Support, Technical Support, or a related function, with at least 2 years managing or mentoring team members. - Experience leading a small support team, including hiring, coaching, and performance management. - Strong technical aptitude, with familiarity troubleshooting integrations, APIs, webhooks, or similar system interactions. - Advanced experience with Zendesk or a comparable support platform, including reporting, workflows, automations, and SLA management. - Demonstrated ability to manage support operations, including queue health, prioritization, and maintaining high-quality ticket resolution in a fast-paced environment. - Experience improving support processes and systems, helping teams scale while maintaining strong customer experience. - Strong analytical and problem-solving skills, with the ability to use data to identify trends and drive operational improvements. - Excellent written and verbal communication skills, with the ability to communicate clearly with customers, teammates, and leadership. - Experience collaborating cross-functionally with Product, Engineering, Sales, or Customer Success teams. - Experience supporting customers across multiple time zones or global regions is a plus. Requirements - Full-Time, Exempt. - Base Salary + Benefits (Medical/Dental/Vision) + Unlimited PTO + 100% 401(k) Matching (Up to 4%). - 100% Remote Work Environment with some travel required. - The base salary for this position is $75,000 - $85,000 per year. Benefits - Medical/Dental/Vision benefits. - Unlimited PTO. - 100% 401(k) Matching (Up to 4%). - 100% Remote Work Environment with some travel required. Company Description We believe that every person deserves simple technology tools that just work. Our mission is to help businesses feel confident sharing high value assets (i.e., equipment, trucks, cars) by providing them with simple tools to inspect, protect and manage their fleets and build relationships of trust with their customers. We aspire to provide amazing experiences to our customers, build simple and impactful products, and become the best versions of our personal and professional selves. Our asset maintenance platform is used by thousands of equipment, truck, and car rental shops and we’re growing fast.