READING BAKERY SYSTEMS

Job DetailsLevel: ExperiencedJob Location: Robesonia, PA 19551Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 50% Job Shift: Day/First ShiftJob Category: Sales Reports to: Sr. Director of Parts and Service Sales, Cookie/Cracker Equipment Location: North America (Remote with Travel) Travel Requirement: 50-60% Position Summary: The Customer Care Representative, North America is responsible for building and maintaining strong relationships with our customers throughout North America. This role plays a key part in ensuring customer satisfaction, responsiveness, and aftermarket sales growth by regularly visiting customers, identifying their needs, and providing tailored solutions for parts and service projects. The ideal candidate will be proactive, customer-focused, and highly organized, with strong communication and technical skills. Key Responsibilities: Customer Engagement & Relationship Management Visit all North American customers annually to maintain relationships and strengthen partnerships. Serve as a key point of contact for customer inquiries, parts projects, and service needs. Works closely with our internal teams to ensure tasks are completed in a timely fashion. Act as a voice of the customer, ensuring their feedback is communicated to internal teams. Sales & Quoting Support Identify and assess customer needs for aftermarket parts, upgrades, and service opportunities. Prepare and present quotes for parts projects in coordination with the internal sales team. Work closely with engineering, sales, and service teams to develop tailored customer solutions for R&M Projects. Communication & Reporting Document and communicate customer interactions, requests, and follow-ups to internal teams. Provide insights from customer visits to help improve customer experience and service offerings. Maintain records of visits, issues, and opportunities in company CRM or reporting system. Qualifications & Experience: 3+ years of experience in customer service, sales, or field service support (industrial machinery preferred). Strong interpersonal and relationship-building skills with a customer-first mindset. Ability to generate quotes and communicate technical information effectively. Willingness to travel extensively (50-60%) across North America. Experience in OEM machinery, food processing, or industrial equipment is a plus. Proficiency in MS Dynamics CRM systems, Microsoft Office Suite, and basic quoting tools. Qualifications 3+ years of experience in technical sales, field service, aftermarket support, or industrial equipment service roles. Experience working with OEM machinery, industrial equipment, or food processing equipment is strongly preferred. Strong relationship-building and customer communication skills. Ability to evaluate equipment performance and identify service or upgrade opportunities. Willingness to travel 50–60% throughout North America. Experience with CRM systems (MS Dynamics preferred) and Microsoft Office tools. Intuitiveness to be able to identify customers’ needs and offer solutions to support their processes.

Job DetailsLevel: ExperiencedJob Location: Robesonia, PA 19551Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 50% Job Shift: AnyJob Category: SalesCustomer Care & Technical Sales Representative – Aftermarket Solutions (North America) Location: North America (Remote) Travel: 50–60% Reports To: Director, Customer Care About the Role RBS is seeking a Customer Care & Technical Sales Representative – Aftermarket Solutions to support and grow relationships with our installed customer base across North America. This role is focused on developing long-term partnerships with customers operating RBS equipment, ensuring they receive exceptional support while identifying opportunities for parts, service, upgrades, and repair projects. Rather than traditional cold-calling sales, this role works directly with existing RBS installations, visiting customer facilities to understand their operations, evaluate equipment performance, and proactively recommend solutions that improve reliability, efficiency, and uptime. The ideal candidate has experience working in industrial equipment, OEM service, field service, or technical sales, and enjoys building strong customer relationships while driving aftermarket growth. Key Responsibilities Customer Engagement Build and maintain strong relationships with customers operating RBS equipment across North America. Conduct regular on-site visits to customer facilities to review equipment performance and operational needs. Serve as a trusted advisor and primary contact for aftermarket parts, service, and equipment support. Communicate customer feedback and operational insights to internal teams. Aftermarket Technical Sales Identify opportunities for replacement parts, preventative maintenance, upgrades, and repair projects. Evaluate equipment condition and operational challenges to recommend service solutions. Work with customers to anticipate future needs and maintenance planning (6–12 months ahead). Support the growth of RBS's aftermarket business through proactive customer engagement. Project & Quoting Support Develop and coordinate quotes for parts and service projects. Collaborate with engineering, service, and sales teams to develop tailored customer solutions. Follow up on opportunities and ensure customer needs are addressed. Communication & Reporting Document customer visits, issues, and opportunities in the CRM system. Provide internal teams with updates on customer needs and upcoming projects. Track aftermarket opportunities and support sales growth initiatives. Qualifications 3+ years of experience in technical sales, field service, aftermarket support, or industrial equipment service roles. Experience working with OEM machinery, industrial equipment, or food processing equipment is strongly preferred. Strong relationship-building and customer communication skills. Ability to evaluate equipment performance and identify service or upgrade opportunities. Willingness to travel 50–60% throughout North America. Experience with CRM systems (MS Dynamics preferred) and Microsoft Office tools. Intuitiveness to be able to identify customers’ needs and offer solutions to support their processes.