R3 Continuum

• The Sr. Director of Operations provides senior operational leadership and oversight, enabling our workplace behavioral health services to scale effectively while delivering exceptional experiences for customers and care recipients. • Drive operational excellence, efficiency, and continuous improvement across the organization. • Accountable for the performance and growth of three vertically integrated Centers of Excellence. • Partner closely with clinical leadership, strategy, HR, finance, technology, data, and business development teams. • Develop and implement operational strategies that drive scalability, efficiency, and service excellence. • Present data-driven strategic recommendations that support company priorities, challenge assumptions constructively, and accelerate decision making across functional teams. • Lead cross-functional initiatives to optimize workflows, improve responsiveness, and enhance customer and recipient experience. • Analyze and directly support customer-driven initiatives, providing strategic and operational guidance.

• Drive net-new business acquisition by identifying, engaging, and converting prospective clients in target markets. • Develop and execute strategic, consultative sales plans that align with R3’s growth objectives and client needs. • Leverage deep knowledge of mental health and behavioral health programs to design innovative, customized solutions for complex organizational challenges. • Build and maintain a robust pipeline of qualified opportunities through proactive prospecting, networking, and relationship development. • Partner cross-functionally with Sales, Marketing, Client Partnerships, Clinical, Product, Operations and Legal teams to ensure proposed solutions are feasible, scalable, and deliver measurable impact for clients. • Provide accurate forecasting and reporting on sales activities, pipeline status, and revenue projections to the VP of Client Solutions. • Represent R3 at industry events, conferences, and client meetings to strengthen brand presence and uncover new opportunities.

• Strengthening and expanding R3’s strategic, clinical, and operational relationships with customers • Ensuring seamless transitions from sale to implementation • Driving ongoing account performance • Identifying opportunities for retention and growth • Serving as a trusted advisor to customers and an internal advocate • Building and maintaining a book of business including long-term customers • Ensuring customer satisfaction, strategic alignment, and performance outcomes • Providing proactive communication, education, and support to assigned customers • Conducting recurring strategic check-ins to review service utilization, program performance, and emerging needs • Delivering and interpreting annual stewardship reports and performance summaries, translating data into actionable insights • Identifying and closing upsell and cross-sell opportunities • Leading renewal activities including preparation, strategy development, contract review, and negotiations • Leading new customer onboarding and system integrations • Supporting internal teams in resolving process deviations and ensuring adherence to required workflows • Partnering with Sales on proposals and presentations • Collaborating with Accounting on invoices and audits • Maintaining accurate documentation and data integrity in CRM systems • Representing R3 at industry events

• The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department. • This position is responsible for QA training, identification of root causes for QA issues, continuous QA improvement, and measurement of outcomes to establish quality benchmarks. • Utilize clinical expertise to provide quality oversight for the QA department including clinical review of FFD and FFD-VS reports. • Set quality assurance operational processes and strategies • Create and maintain a weekly department scorecard that includes key performance indicators • Recommend system and process enhancements for more efficient and quality work output • Address and resolve customer quality concerns • Report on any provider clinical quality trends to Network Development and the dyad leaders • Develop and implement the training program for QA Specialists • Complete annual employee performance reviews for the direct reports

• Provide high-quality individual and couples therapy to C-suite executives and high-performing professionals • Deliver deeply personalized, relationship-centered care

• Provide high-quality individual and couples therapy to C-suite executives • Deliver concierge-level, personalized therapeutic care • Become part of a mission-driven organization dedicated to transforming mental health care nationwide • Empower clients to achieve sustainable emotional well-being • Creating a brighter tomorrow—one person at a time