QS Quacquarelli Symonds

• Support the wider sales team in developing and nurturing the pipeline for digital products and events across North America • Manage a small quota of renewal and new-business clients, contributing to individual and team revenue targets • Maintain accurate and detailed records of client communications and activities in our CRM to ensure a personalized and consistent client experience • Collaborate closely with colleagues across teams by sharing client insights and working together to enhance our approach to customer engagement • Assist with monitoring key sales metrics and reporting activities to support team decision-making around pipeline and performance • Participate in outreach campaigns, prospecting new clients, and supporting acquisition efforts under the guidance of senior team members • Carry out additional duties that align with the purpose and needs of the role

• Support the wider sales team in developing and nurturing the pipeline for digital products and events across North America • Manage a small quota of renewal and new-business clients, contributing to individual and team revenue targets • Maintain accurate and detailed records of client communications and activities in our CRM to ensure a personalized and consistent client experience • Collaborate closely with colleagues across teams by sharing client insights and working together to enhance our approach to customer engagement • Assist with monitoring key sales metrics and reporting activities to support team decision-making around pipeline and performance • Participate in outreach campaigns, prospecting new clients, and supporting acquisition efforts under the guidance of senior team members • Carry out additional duties that align with the purpose and needs of the role

• Drive student recruitment to meet ECU’s enrolment targets for the Indonesian market • Represent ECU at exhibitions, school visits, agent events, and other promotional activities • Conduct student conversion activities to improve offer-to-acceptance rates (e.g. follow-up calls, emails, info sessions) • Deliver presentations and seminars to prospective students, parents, and counsellors • Respond to student and agent enquiries in a timely and professional manner, including those received via Salesforce • Provide training and support to ECU’s authorised education agents • Conduct regular meetings, communications, and visits to key agents • Monitor agent performance and provide feedback and reporting to the ECU's Senior Regional Manager • Identify and assess potential new agents and recommend appointments aligned with ECU’s strategic goals • Explore new recruitment channels and partnership opportunities to expand ECU’s reach in Indonesia • Record all agent interactions promptly using the ECU Digital Logbook • Identify emerging trends, growth opportunities, and student needs in Indonesia • Monitor and report on competitor activity, market developments, and agent feedback • Contribute insights to ECU’s regional marketing and recruitment planning • Submit timely trip reports, conversion activity updates, and market intelligence reports • Ensure all recruitment activities align with the ESOS Act, National Code, and ECU’s Code of Conduct • Maintain high ethical standards in all interactions with agents, students, and partners • Support ECU’s risk management processes to ensure recruitment of genuine and high-quality students • Liaise with stakeholders such as Austrade, schools, and alumni as appropriate • Work closely with the International Account Manager (Indonesia, Philippines, Thailand and Myanmar) and other offshore and onshore colleagues • Coordinate with Edith Cowan College (ECC) to ensure aligned messaging and effective joint activities • Support delivery of in-country briefings, events, and campaign activations

• Collaborate with a talented, experienced team to develop an innovative communications strategy, reaching prospective clients via phone, email, webinars, and other digital channels to drive client acquisition • Take charge of your own portfolio, meeting a personal revenue target through a blend of account management and acquiring new clients • Maintain detailed, up-to-date records of client interactions within our CRM, ensuring a personalised experience that reflects client preferences and needs • Share best practices and work closely with cross-functional teams to continuously enhance the client experience • Contribute to the creation of dashboards to track the effectiveness of your efforts in line with key performance indicators (KPIs) and revenue goals • Leverage your entrepreneurial mindset to scale your client base, developing new strategies to support the sales team in driving client acquisition • Any other duties that fall within the scope and purpose of the role.