Prov Inc

Role Description We are seeking a Supervisor to lead operations supporting remote testing for professionals pursuing licensure. This role is responsible for maintaining test integrity, operational flow, and team performance in a fast-paced, compliance-driven environment. This is not a passive leadership role; you will be actively engaged in operations, decision-making, and team accountability throughout your shift. - Oversee real-time proctoring and onboarding operations - Ensure strict adherence to test security and compliance standards - Monitor workflow and adjust staffing or assignments as needed - Address performance, attendance, and behavioral concerns - Lead coaching conversations and corrective action processes - Partner cross-functionally to maintain service levels and operational efficiency - Escalate operational risks and personnel concerns to management Day in the Life - Oversee the flow of remote testing, including assigning sessions, monitoring activity, identifying red flags, and adjusting seat availability as needed - Troubleshoot technical and candidate issues, including handling escalated calls and resolving complex testing concerns - Support exam operations by managing scheduling, adding eligibilities, scoring exams, and canceling or rescheduling sessions that fail to launch - Lead team performance through one-on-one coaching, corrective actions, and follow-up communication - Manage workforce operations, including preparing schedules, reviewing time punches, and approving or denying time-off requests - Support hiring and onboarding efforts, including interviewing candidates - Ensure onboarding agents (OBAs) and team members support customer service demand, and step in to assist with calls, emails, or SMS as needed Top Priorities in the First 90 Days - Build relationships and establish trust with each team member to understand strengths, challenges, and team dynamics - Develop a strong working knowledge of systems, client requirements, and internal procedures to ensure accurate and compliant operations - Stabilize and strengthen team culture by reinforcing expectations, improving consistency, and promoting a positive, accountable work environment Schedule & Expectations - Shift: 1:30 PM – 10:00 PM MT - Flexibility required to support business needs - Overtime may be required during staffing gaps or peak demand Qualifications - Minimum of 2 years of prior supervisory experience required - Experience in operations, call center, or testing environments strongly preferred - Technically savvy with strong troubleshooting skills, able to support remote test takers by resolving common system, connectivity, and platform issues in real time - Ability to manage performance and hold team members accountable - Strong judgment in high-pressure, real-time environments - Comfortable working within strict compliance and security protocols - Proven ability to identify problems and implement solutions Compensation $25.00 – $30.00 per hour, based on experience Benefits - Opportunity to take ownership of a critical function - Make a measurable impact on both team performance and customer experience

Are you detail-oriented, process-driven, and comfortable managing operations in a fast-paced, remote environment? Do you enjoy ensuring compliance, solving problems in real time, and keeping systems running smoothly across multiple locations? Prov is seeking a Remote Site Audit Specialist to support and support our nationwide testing operations. This is an ideal opportunity for someone who thrives in a fully remote role, is highly organized, and can confidently manage both audit oversight and real-time operational coordination. Who We Are At Prov, we believe meaningful work starts with strong values. Since 2004, we've been committed to integrity, creativity, and ingenuity-not only in how we serve our clients and candidates, but also in how we support our employees. Our team is collaborative, innovative, and people-first. We take pride in simplifying the testing experience for professionals across a wide range of industries, all while fostering a remote environment where employees are empowered, trusted, and supported. What You'll Do As a Site Audit Specialist, you will play a key role in maintaining the quality, compliance, and performance of testing sites across the country. You'll monitor operations, enforce standards, and step in quickly to resolve issues as they arise-all from a remote setting. Key Responsibilities: - Direct and manage structured desktop audit programs - Oversee video monitoring audits to ensure testing integrity and compliance - Enforce regulatory and procedural standards across all testing locations - Evaluate site performance and manage corrective action processes - Maintain and manage testing site scheduling systems - Oversee proctor allocation and staffing adjustments across locations - Coordinate candidate rescheduling and resolve scheduling conflicts - Provide real-time troubleshooting for exam launch and technical issues - Ensure operational continuity across multiple sites and time zones Qualifications: - Experience in audit, compliance, operations, or quality assurance roles - Strong attention to detail with the ability to enforce standards consistently - Excellent organizational and multitasking skills - Ability to work independently in a remote environment - Strong problem-solving and decision-making capabilities - Comfortable using technology and troubleshooting issues in real time - Clear and professional communication skills (written and verbal) What Makes You Successful in This Role - You are proactive and self-directed - You stay calm and decisive under pressure - You can manage multiple priorities without losing attention to detail - You are comfortable holding others accountable to standards - You communicate clearly across distributed teams Work Environment & Expectations - Fully remote (U.S.-based) - May require flexibility across time zones to support nationwide operations - Significant time spent monitoring systems, reviewing audits, and responding to real-time issues - High level of accountability and autonomy Why Join Prov? - Work remotely with a collaborative and supportive team - Make a direct impact on professional licensing and testing integrity - Be part of a company that values innovation, accountability, and growth Ready to Apply? If you're ready to take ownership of audit quality and operational excellence in a remote environment, we'd love to hear from you. Apply today and help us deliver a best-in-class testing experience. Background Check Disclaimer:As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.