The Princeton Review

• oversee a team of Sales Representatives • ensure strong pipeline development • conduct monthly and quarterly business reviews • provide regular coaching and professional development

• Lead a team of 3-6 engineers shaping learning and tutoring products • Contribute hands-on to code and architecture while managing team dynamics • Drive improvements in engineering practices for efficiency and quality • Partner with Product and Design for technical plans and execution • Foster a culture of collaboration, safety, and continuous learning

• Oversee HR Operations including payroll, HRIS, and compliance • Lead HR Business Partner team • Develop and implement HR strategies that support workforce • Drive excellence in compensation and benefits programs

• Develop and implement CS strategies that drive satisfaction, retention, and growth across institutional test prep programs. • Partner cross-functionally with Sales, Product, Operations, Implementation, and Marketing to enhance customer experience and ensure seamless program delivery. • Partner with the Director of Sales, Institutional Test Prep Programs, on strategic account planning, renewal forecasting, and growth initiatives to ensure seamless coordination between pre-sale and post-sale teams. • Partner with the VP of Customer Success to align team initiatives with company-wide strategic goals. • Build a plan with the Implementation and Product teams to launch single sign-on and other edtech integration standards for K–12 and higher education partners. • Work cross-functionally with Customer Success leadership to align strategies and build synergies across institutional markets, driving cross-sell and expansion opportunities. • Lead, coach, and develop a high-performing Customer Success team supporting test preparation programs. • Foster a culture of accountability, collaboration, and continuous learning across the Test Prep Customer Success team. • Establish shared KPIs and reporting frameworks for CSMs to monitor account health, renewal pipeline, and client engagement. • Work closely with the Director of Sales to ensure consistent communication, unified account strategy, and aligned messaging across all institutional relationships. • Lead renewal management efforts across the teams to meet retention and growth goals. • Serve as a strategic advisor and primary contact for select key institutional partners, ensuring exceptional service delivery, proactive communication, and measurable student outcomes. • Oversee the full customer lifecycle—from onboarding to engagement, renewal, and expansion. • Build strong relationships with administrators and decision-makers to promote advocacy and long-term partnership growth.

• Achieve assigned annual sales and activity targets for High-Dosage Tutoring and On-Demand Tutoring programs. • Build and maintain a healthy, accurate pipeline in Salesforce with disciplined data hygiene. • Prospect and generate new demand through outreach, campaigns, LinkedIn engagement, and conference activity. • Conduct district- and state-level discovery focused on instructional goals, intervention priorities, ESSA evidence requirements, and funding strategies. • Deliver compelling presentations and product demonstrations highlighting outcomes, evidence of impact, program design, and reporting features. • Prepare pricing proposals, SOWs, and procurement documentation for district evaluation processes. • Lead the response process for RFPs, RFQs, and state-level bid opportunities. • Clearly articulate the value and research behind high-dosage tutoring as a tiered intervention. • Understand district academic needs such as literacy improvement, math acceleration, and learning loss recovery. • Explain operational logistics including tutor staffing, session scheduling, SSO integrations, reporting insights, and fidelity monitoring. • Identify high-growth markets, district opportunities, and state-funded tutoring initiatives. • Build relationships with district leaders, including superintendents, CAOs, curriculum directors, federal programs directors, and intervention leads. • Represent Tutor.com at conferences, regional events, and tutoring-specific convenings. • Partner with Marketing to drive lead generation through webinars, thought leadership, district case studies, and targeted outreach. • Coordinate with Client Success for onboarding, implementation, and expansion opportunities, ensuring district satisfaction and strong outcomes. • Maintain accurate weekly, monthly, and quarterly forecasts in Salesforce.

• Provide project management support for major cross-functional marketing initiatives • Manage and maintain the marketing organization’s MarTech stack • Create and manage comprehensive marketing dashboards to track KPIs • Collaborate closely with Sales Operations to ensure alignment between sales and marketing processes • Document processes and track deliverables to enhance operational clarity

• Collaborate with Sales and Marketing on business strategy • Lead the scrum team with engineering lead • Understand design principles and discuss technical trade-offs • Work with designers for user experience testing • Conduct discovery, user research, build prototypes, and design tests • Collaborate on roadmaps, features, and stakeholder engagement • Use data to drive product decisions and success metrics

• Manage a portfolio of institutional partners, serving as the primary day-to-day point of contact and trusted advisor. • Support the full customer lifecycle, including onboarding, implementation, training, engagement, renewal, and expansion. • Consult with institutional partners on best practices for promoting awareness, participation, and student success in graduate test prep programs. • Build and maintain strong relationships with key stakeholders, including administrators, faculty, advisors, and program coordinators. • Monitor customer and student engagement data to assess program health, identify trends, and proactively address challenges. • Prepare and deliver customized reports that demonstrate program value, outcomes, and impact. • Manage renewals and expansion opportunities either independently or in collaboration with assigned Sales representatives, based on account structure and complexity. • Partner with Sales and Customer Success leadership on account planning, forecasting, and long-term partnership strategy. • Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications. • Facilitate client trainings on administrative tools, dashboards, and reporting platforms. • Ensure timely, knowledgeable responses to customer inquiries and effective issue resolution.

• Ensure seamless delivery of The Princeton Review’s learning products and services • Lead the strategic vision for the student learning experience • Utilize data-driven insights to enhance quality and satisfaction • Manage instructional costs to ensure sustainable growth • Lead, develop, and inspire a distributed team of instructors and tutors • Oversee instructor and tutor learning and development, scheduling, and quality assurance • Maintain accountability for classroom delivery and end-user support • Identify and address delivery gaps for continuous improvement

• Lead the development and execution of a comprehensive content marketing strategy • Create content optimized for SEO and GEO targeting • Oversee the full content lifecycle from ideation to performance analysis • Collaborate with cross-functional teams to ensure content aligns with industry trends and customer needs