Point Digital Finance, Inc. Canada

Role Description This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country. AI is reshaping how we serve homeowners at Point — from voice agents to email, chat, and SMS agents that enable self-service at scale. We're hiring a Technical Lead Manager to lead the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role. Your responsibilities - Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions. - Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions. - Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues. - Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it. - Establish success metrics for agent performance and use data to prioritize the roadmap. - Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale. - Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work. - Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse. Qualifications - 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams. - Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments. - Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration. - Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact. - Deep systems design expertise, with a focus on building reliable, observable, real-time services. - Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution. - Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives. - Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning. - Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture. - Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks. - Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms. - Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred). - Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred). - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Requirements - Compensation at Point will be determined by skills, experience, and geographic location. - 188,080 - 207,878 CAD. - This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. - At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. - At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Benefits - Point is proud to be an equal-opportunity employer. - We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. - Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

Role Description This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country. As a Technical Lead on the Growth team, you will own the fullstack architecture for our customer-facing conversion and engagement surfaces, with a primary focus on backend services, APIs, and data flows. You’ll lead 3–6 engineers through multi-month projects, balancing hands-on backend development with architectural leadership across the stack. Your responsibilities - Define and evolve the fullstack architecture for Growth surfaces — landing pages, onboarding flows, conversion funnels, and personalization layers. - Champion a component-driven design system with modular, testable patterns that support A/B testing, feature flagging, and rapid experimentation. - Drive performance optimization across the stack — backend response times, API efficiency, database query performance, and frontend delivery. - Partner with Design, Product, and Marketing to scope experiments and prioritize conversion improvements. - Translate technical constraints to non-technical stakeholders and use written documentation to drive alignment on architectural decisions. - Remain hands-on: write and review code daily across backend (Ruby, Python) and frontend (TypeScript/React). - Provide accurate milestone estimates, monitor progress against schedules, and proactively communicate risks to stakeholders. Technical Leadership & Mentorship - Mentor engineers on backend best practices, API design, database modeling, and the business context of their work. - Lead backend design reviews independently and establish standards for code quality, performance, and testing coverage. Qualifications - BS/MS in Computer Science/Engineering or equivalent experience. - 7+ years of software engineering experience, with 4+ years focused on backend development. - Deep proficiency in Ruby and/or Python, with strong working knowledge of TypeScript and React. - Strong experience with API design, relational databases (PostgreSQL), and distributed systems. - Proficiency with at least one public cloud provider (AWS, Azure, GCP) and CI/CD pipelines. - Proven track record of leading small-to-medium teams to deliver high-quality, customer-facing applications. - Clear communicator comfortable presenting to both technical and business audiences. Preferred Qualifications - Experience with A/B testing frameworks and data-driven experimentation in a Growth or conversion-focused environment. - Experience integrating AI/ML-powered personalization or recommendation features. - Hands-on experience with analytics instrumentation (e.g., PostHog, Segment, Amplitude). - Familiarity with frontend performance optimization (Core Web Vitals, SSR/ISR, bundle analysis). Compensation Compensation at Point will be determined by skills, experience, and geographic location. The range is 178,127 - 196,877 CAD. This does not include any other potential components of the compensation package, including equity, benefits, and perks. Equal Opportunity Employer Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Role Description We’re seeking a Senior Software Engineer to join our team and help support and grow Point’s multi-product digital platform. In this role, you’ll work closely with senior engineers and product partners on the Docket Operations pillar , contributing to features and systems that enable our Docket Operations team to deliver faster, smarter, and efficient solutions. You’ll gain hands-on experience building and maintaining services across multiple systems, supporting integrations across internal tools, and learning how emerging technologies—such as AI-assisted workflows—are applied in real-world production environments. This role is ideal for a career engineer who is eager to learn, comfortable working in a fast-paced environment, and excited to grow their technical and product skills through collaboration and mentorship. Your Responsibilities - Implement features and services, including design and document significant projects that involve collaborations among multiple classes and updates to database schemas, applying design patterns appropriately. - Write, test, and maintain high-quality code across one or more codebases (e.g., TypeScript, Python, Ruby). - Craft thoughtful PRs, even for complex changes, and guide reviewers to address the most important areas of feedback. You consistently provide thoughtful, detailed reviews of other's code. - Document medium-sized technical designs (multiple collaborating classes, database schema changes), prepare and lead technical design reviews with coaching from more senior technical leads. - Participate in sprint planning, grooming, and retrospectives to understand business context and priorities. - Respond to code reviews and feedback, continuously improving code quality and reliability. - Use AI and data-powered components in production systems while following responsible data and privacy guidelines. - Take ownership of assigned tasks or features, communicating progress and blockers clearly. - You are growing in your skills as a mentor and coach. You are able to help new team members onboard and provide guidance for junior engineers. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - 3+ years of professional experience in software development (excluding internships) with a focus on back-end or full-stack development. - Strong proficiency in one or more backend languages (e.g., Ruby, Python). - Deep understanding of distributed systems, caching, and database optimization. - Experience building user interfaces using modern frontend technologies such as TypeScript, JavaScript, HTML, CSS, and component-based frameworks (e.g., React). - Strong understanding of responsive design, accessibility, and user experience fundamentals. - Familiarity with full-stack development and collaborating closely with backend services. - Experience in consuming APIs and integrating frontend applications with backend services. - Ability to communicate clearly with teammates and ask questions to clarify product or design requirements. - Comfortable working in a fast-paced environment, balancing quality and speed while learning under guidance. - Collaborative team player who values feedback, mentorship, and continuous improvement. - Demonstrated use of AI tools to accelerate development is a strong plus. - Exposure to design systems or shared component libraries is a plus. - Experience with frontend performance optimization and debugging is a plus. Benefits - This is a 100% remote position open only to candidates currently based in Canada. - Applicants must be legally authorized to work in Canada and reside in the country. - Great Place to Work: Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. - Remote First Culture, Genuine Connection: Work from anywhere in Canada while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. Company Description - Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life-changing goals. - Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. - Game-changing Product: We're building a category-defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.