Pilothouse Digital

• Own client relationships and account success within your portfolio, including client calls, Slack communication, and in-person meetings • Serve as the first line of client support and strategic guidance, escalating to the Head of Ecommerce as needed • Own the delivery of the client strategy and ensure the team is executing on it • Develop, maintain, and execute on a strategic framework that drives account decisions across creative, optimizations, budgeting, and more • Proactively request benchmarking information from channel-specific team members to make strategic decisions across channel budgets • Monitor account performance on a daily basis • Outline pointed channel-specific strategies for the team to execute in order to drive performance and ensure targets are hit • Own pricing integrity, including initial negotiation, ongoing maintenance, and renegotiation of pricing structures • Ensure service delivery remains aligned with service scope, client goals, and success • Coordinate and present audits for Shopify services for new clients • Include subject matter experts as needed • Own client alignment and service expansion to drive revenue growth and retention • Gather case studies and client testimonials for external Marketing and DTC projects • Understand client needs and what Pilothouse services will deliver client results • Set internal goals to achieve service expansion • Collaborate with Partnerships for sales support • Oversee and coordinate strategy deployment to channel-specific executional staff assigned to accounts within your portfolio • Provide feedback and be consulted on staff performance • Work with Division Heads to ensure team members meet Pilothouse standards • Communicate in internal and shared channels daily, providing insights and feedback to help account teams deliver results

• Work alongside an amazing team • Leave ego at the door • Push each other to do awesome work and encourage team members to bring ideas forward • Regular check-ins to discuss industry trends and new opportunities

• Work with a team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers • Collaborate with an amazing team. • Focus on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow • Participate in regular check-ins to discuss industry trends and new opportunities

• Managing media buying for Amazon • Collaborating with a team of Media Buyers, Copywriters, and Content Managers • Bringing creative ideas to life for direct-to-consumer brands