Bardavon

• Guiding applicants through the enrollment process to answer questions and provide motivation • Regularly calling applicants (~50-60% of time on phone) • Email follow up • Chat with applicants and answer questions via web-based chat tools • Individually responsible for closing sales and hitting quarterly quotas • Manages volume of patients throughout the enrollment funnel/process • Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team • Answers patients questions accurately, with compassion & patience • Learns the motivations and goals expressed by patients and why they are seeking care • Uses independent judgement on how and when communication should be made to patients • Accountable for conversion rate of the patients • Attends sales & customer service trainings & receive regular coaching on improving patient contact quality/efficacy • Work with confidential health information and/or issues using discretion and judgment • Become an expert on Whole Person Care, including staying up to date with new program features and enabling technology