PCI Professional Services

Role Description The Communications Specialist supports ICE initiatives and will report to the Associate Director. This job will be 100% remote. - Responsible for communication plans/marketing, dissemination plans of tasks, new policy/procedures, system functionality, change management. - Provides senior-level support to further strategic communication by supporting engagement strategies to communicate the programmatic information to senior-level leadership. - Provide recommendations for stakeholder engagement to increase awareness and understanding of issues and requirements. Qualifications - Bachelor’s Degree or higher in any discipline. - Minimum of five (5) years of specialized experience to include performing presentations of research analysis and coordination with internal and external stakeholders or like complexity. - Knowledge and experience working on multiple projects simultaneously in or like a Contact Center environment. - Knowledge of serving as a liaison between multiple business units and key stakeholders to address knowledge gap areas. - Knowledge to assist with the development of KPIs, SLAs. - Knowledge of working with internal stakeholders to ensure all operational systems are continuously evaluated for operational synergy between internal units. - Knowledge of coordinating with internal stakeholders regarding knowledgebase development, process improvements, change management, and communications initiatives. - Knowledge of communicating plans, programs, and pending systems changes. - Knowledge to assist with and compose technical documents including, user's manuals, training materials, installation guides, proposals, and reports. - Ability to demonstrate knowledge of current principles, practices, and techniques of oral and written communications. - Ability to communicate effectively both orally (in groups and one-on-one) and in writing. - Ability to work independently and shall have demonstrated the ability to efficiently interpret research and analyze information from various sources. - Must have knowledge of office management principles, practices, and procedures, and have excellent written communication skills. - Leads the creation, development, and/or maintenance of effective communication strategies. - Coordinates external and internal communications flow (memos, newsletters etc.). Requirements - Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law. Company Description - PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. - PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.