Parts Town

Title: Customer Support Specialist Location: Fort Wayne, Indiana Department: Customer Service Job Description: Description Position at Parts Town See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride – check out our virtual tour and culture! - Quarterly profit-sharing bonus - Hybrid Work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance The Customer Support Specialist (internally known as the Support Squad) will work closely assisting our Part Experts with many issues that may arise. They will be the team member behind the curtain who serves our customers’ sales, service and support needs when purchasing parts. If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support, we want to talk to you! A Typical Day - Cover several order web portals - Create and update survey and escalation cases for our web portals - Sort the customer service email queue - Manage the Customer Support team email inbox to merge accounts, create import lists, create UPS labels, update account information, register users, etc; - Sort, update, and combine our new account list(s) - Collaborate with other business units by sorting and sharing their reports - Assist with the UPS Exceptions Report - Manage customer portals - Create and email warranty credits to the customer - Deliver exceptional customer service through emails to our internal and external customers To Land This Opportunity - You’re an all-star communicator and are proficient in English (both written and verbal). - You are a team player that can also tackle projects independently. - You enjoy interacting with team members and leaders across the business. - You're able to multi-task but don't miss a beat when it comes to details! - You a problem-solving detective and love analyzing data! - You exemplify the Parts Town core values: Safety, Integrity, Passion, Courage, Innovation, and Community! - You show independent discretion and can make decisions in a time sensitive environment with minimal direction. - You thrive on prioritizing and can quickly adapt to satisfy business needs. - You're available to work M-F from 12:00 PM - 9:00 PM (EST) with flexibility as needed - You have a quality, high speed internet connection at home. About Your Future Team Our team lives by our culture. We are passionate about celebrations, animals, and coffee. We also work hard and play hard and take pride in having fun while working. We bring 100% each day and never take ourselves too seriously. With our team, there is never a dull moment! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Title: Graphic Designer Location: Addison, Illinois Plattsburgh, New York Fort Wayne, Indiana Department: Marketing Job Description: As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride – check out our virtual tour and culture! - Quarterly profit-sharing bonus - Hybrid Work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance One does not become a Graphic Designer because they own photoshop. It takes a lot of blood, sweat, tears and hearing, “I love it! But there are a few more changes I think we should make” over the years to become the designer that we’re looking for. So, if you’ve ever named a file that ends in _final_FINAL_2.PSD, then read on. Our Graphic Designer will be conceptualizing and executing campaigns that align with our brand identity while driving desired customer behaviors and propelling our creative vision forward. You will be an active and important participant in the design process, from concept to creation, to support the needs of the Marketing team. We are looking for designers who are highly creative, passionate, and motivated to produce - qualities essential to help drive our marketing to the next level. With the guidance of the creative director, the Graphic Designer creates campaign elements that are compelling, customer-focused and in alignment with the business strategy, marketing objectives, and approved visual standards in both print and digital. You will invite constructive criticism and showcase a willingness to learn, but will not hesitate to challenge the status quo and offer recommendations for improvement. You will bring a fresh perspective to creative ideation and be eager to participate in brainstorming sessions and feedback discussions to elevate creative work to drive overall KPIs. A Typical Day - DESIGN: Create, redesign, maintain, or revise print and digital assets across a variety of platforms, including ads, flyers, signs, websites, landing pages, banner ads, social media content, emails, presentation decks, infographics and iconography using tools from the Adobe Creative Suite, personal favorites, or sketches on napkins. - COLLABORATE: Work with our team to develop and maintain brand standards for all cross-channel platforms and communications. - SUPPORT: Take on additional creative assignments or tasks for internal or external marketing efforts or projects as needed. Contribute to meetings with internal and external peers and managers to exchange information and ideas related to projects. To Land This Opportunity - Minimum 3+ year graphic design experience and can work quickly to juggle multiple tasks under deadline. - You’re comfortable following direction, receiving feedback, and asking questions. - You know your way around Adobe Creative Suite and can seamlessly transition from layout design to high-impact motion graphics and animation. - You leverage a "tech-first" mindset, using AI to spark inspiration and expedite the creation of multi-channel design assets. - You’re proud of your portfolio and can walk us through your design and thought process. - You have a strong understanding of graphic design, typography, technology and digital standards, and can make informed recommendations to improve work. - Maybe you don’t code or know your HTML from your CSS, but you’re willing to learn - You understand how to design to brand standards, audiences’ needs and goals while sprinkling a bit of your personal awesome sauce. - Detail oriented, efficient, organized, self-starter, highly productive and collaborative approach to work - Strong ability to prioritize tasks and work both independently and as part of a team - Photography and video is a plus Extra Awesome - Seriously though, we can keep using graphic designer memes all day long. So if you like memes, this is the place for you - Willing to go above and beyond, suggest new ideas and identify opportunities About Your Future Team You’re really in for a treat. Bring your knowledge of comics, superheroes, pop culture and music from the 80’s and 90’s and you’ll fit right in. If you like either Star Wars or Star Trek over the other, we won’t judge you…much. We like to laugh, so bring your best jokes – you will be tested. At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $27.03 - $36.48 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Title: Art Director Location: Addison, Illinois Department: Marketing Job Description: See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride – check out our virtual tour and culture! - Hybrid Work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance The Art Director is responsible for concepting, designing and executing creative across a diverse portfolio of brands and channels. You will partner closely with Marketing to ensure consistent, compelling storytelling across a wide range of diverse brands. You will oversee internal & external campaigns, develop compelling creative for customer engagement, campaigns, events, brand initiatives, and internal communications. If you have an exceptional creative vision, technical expertise, and proven ability to lead in complex B2B and B2C environments, we want to talk to you! A Typical Day - Conceptualize, design, and execute creative concepts for campaigns, digital content, video, print, trade shows and more. - Collaborate with cross-functional teams and ensure brand consistency for the entire portfolio of brands within the organization. - Manage multiple projects, deadlines and feedback streams in a fast-paced environment with varying priorities. - Foster and grow brand design culture through enabling world-class design. - Present creative concepts and strategy confidently to leaders and internal partners. - Provide innovative solutions to meet campaign objectives, while leveraging AI and modern tools to optimize workflows and enhance content creation. To Land This Opportunity - You have 6+ years of experience at a top creative agency or in-house at a global brand (a Bachelor’s degree in Graphic/Art & Design is strongly preferred). - You have a strong portfolio showcasing brand-building, digital and cross-channel creative work. - You are detail oriented and passionate about your craft (as far as you’re concerned, anything worth doing should be done right). - You have high emotional intelligence and thrive in a collaborative, fast-paced environment. - Master of timelines and to-do lists, keeping projects moving, brands aligned and creative flowing – no matter how many plates are spinning. - You can think big and execute across various mediums. - You are naturally curious, have a cultural awareness, and a positive, solutions-focused mindset. - You are comfortable using generative AI tools for ideation, research and content creation (experience with ChatGPT, Gemini, DALL·E, Midjourney is a plus!) - You have fantastic communication skills & you’re proficient in English (verbal and written). - You have a quality, high-speed internet connection at home. At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $118,936.90 – $177,676.56 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Title: Senior Copywriter Location: Addison, Illinois Plattsburgh, New York Fort Wayne, Indiana Department: Marketing Job Description: See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride – check out our virtual tour and culture! - Quarterly profit-sharing bonus - Hybrid Work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance You always wanted to write the great American novel, but you also wanted to eat. When you made the change, everyone gasped, but you persevered and now you’re a trendsetter, an industry leader and sometimes called a visionary in your field. You’ve mastered delivering marketing copy and you’re ready to push the envelope again. Guess what? We are too! Let’s get together and forge a new path together! The Senior Copywriter serves as a strategic creative partner, bringing fresh perspective and insight to ideation and campaign development. This individual is highly organized, proactive, and takes ownership of projects, from initial concept through execution, while confidently leading brainstorming sessions and contributing innovative ideas. In this role, the Senior Copywriter develops compelling, brand-aligned copy across a wide range of marketing initiatives. They translate project requests and creative briefs into clear, engaging messaging that reflects the company’s voice and resonates with target audiences. Working closely with designers and cross-functional stakeholders, the Senior Copywriter ensures all creative assets are cohesive, effective, and aligned to defined objectives and KPIs. This role plays a critical part in delivering high-quality content that drives results and elevates the overall brand experience. You will be responsible for producing high-quality copy across our global organization for assets like print ads, brochures, direct mail pieces, digital banners, emails (including subject lines), tradeshow booths, video scripts, T-shirts, greeting cards, landing pages and anything else that may arise. Every day will be different. You will also be relied upon to proofread all Creative/Marketing assets for grammatical errors, spelling errors, typos and overall correctness. Knowledge of The Chicago Manual of Style is a plus. A Typical Day - From a creative brief and/or kickoff meeting, you will need to understand the campaign/project objectives and write the appropriate copy - Edit/proofread your own copy and be a second set of eyes for others to ensure copy is correct, on brand and applicable to the segment channel - Be open to new ideas and bring your own to kickoffs and brainstorming sessions. You should be used to accepting constructive feedback with dignity and have the ability to change direction if needed. - Manage multiple projects with the ability to switch from one to the other seamlessly, effectively prioritizing competing priorities and deadlines. - Collaborate cross functionally with design teams to deliver channel-specific copy with clear and compelling messaging To Land This Opportunity - Minimum Bachelor’s degree in English/Journalism/Creative Writing/Marketing - 5+ years of marketing experience is preferred - The absolute best communication skills – written and verbal - A true desire to learn and ask questions - Ability to write in the voice of the brand at all times, in all communications - Proficient in Microsoft Office Suite and knowledge of social media platforms - Strong analytical skills - If you already wrote a great American novel, we’d love to read it! About Your Future Team You’re really in for a treat! How do you feel about pop culture? We’ve got some real enthusiasts on the Digital Marketing team – from Disney and Star Wars to sports and music. If that’s you too, you’ll be in good company. We like to laugh, so bring your best jokes – you will be tested! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $65,427.73 - $88,297.14 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Title: Order Entry Specialist Locations: Fort Wayne, Indiana Addison, Illinois Plattsburgh, New York Department: Customer Service Hybrid Job Description: Description Position at Parts Town Order Entry Specialist – Customer Support See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride – check out our virtual tour and culture! - Quarterly profit-sharing bonus - Hybrid Work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance As the Order Entry Specialist (Internally known as Order Entry Enthusiasts), you will be essential to providing the best experiences to Parts Town’s customers. You will focus on providing dedicated support to our customers by entering orders submitted through Esker. You will also foster a team environment by partnering with your team mates to ensure orders are processed in a timely manner while ensuring accuracy. A Typical Day - Provide support to a high volume of domestic customer orders through the Esker portal - Process orders in a timely manner while focusing on accuracy throughout - Communicate with customers via email to resolve any open issues in order to fully process their orders - Partner with the Supervisor to identify customers eligible for Esker order automation - Provide insight to your teammates on best practices and BU specific customer information To Land This Opportunity - You have a passion for making sure the customers have the right parts - You have experience within the Esker platform and processing orders in a timely manner - You go the extra mile and have an extremely high attention to detail and accuracy - You thrive within a team atmosphere - You have fantastic communication skills & you’re proficient in English (verbal and written) - You have the ability to multi-task without sacrificing accuracy - You display exceptional conflict resolution skills - You have a quality, high speed internet connection at home - You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) / 11:00 AM - 8:00 PM (CST) with flexibility to adjust to different hours as needed About Your Future Team Our Team cannot get enough chocolate! We eat and drink chocolate! We love animals, especially cats and dogs (Whoops! And squirrels, too!) Pet hair on clothes is a fashion statement must! We also erase the worries of our day by basking in the ambiance of essential oils! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $39,047.5 – $44,917.48 annually ($18.77– 21.59 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Title: Manager, Customer Solutions - Chains Location: Fort Wayne, Indiana Addison, Illinois Plattsburgh, New York Department: Customer Service Job Description: Description Position at Parts Town Manager, Customer Solutions-Chains See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride – check out our virtual tour and culture! - Quarterly profit-sharing bonus - Hybrid Work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance As our Manager, Customer Solutions (Internally known as Manager, Parts Experts) you’ll be responsible for leading and developing a large team across multiple locations specifically for our Chains business unit. You’ll partner with the sales team to identify customer trends and strengthen customer relationships. You will be responsible for fostering a team environment, tackling projects, analyzing data and continuing to evaluate and develop processes central to the team. Success within this demanding position requires the ability to thrive within a fast-paced atmosphere, the capability to multi-task, a dedication to coaching, and strong communication skills with all team members. This role will lead by example and be a key driver behind maintaining the Parts Town culture of unique enthusiasm daily! A Typical Day • Lead, develop and motivate a large team focused on supporting our customers’ needs • Implementing the customer experience strategy while continuing to refine and improve the processes • Address customer concerns, rectifying any errors (via phone, email and Trust Pilot) • Partner with the other team Managers on training programs for process and system enhancements • Manage KPIs and staffing plans to achieve customer service and volume expectations • Work in conjunction with the Supervisor and Team Leads to facilitate training, assisting with coverage, escalations, support for new employees, and reinforce proper procedures • Ensure a strong, connected community and culture across all locations • Work collaboratively with other areas of the business to achieve company To Land This Opportunity - You have 1-2 years of Supervisor level experience - You’re an all-star communicator and are fluent in English (both written and verbal) - You demonstrate a passion for providing exceptional customer service - You have a highly professional demeanor, while incorporating our culture - You are passionate about coaching, training and developing team members - You have a good understanding of phones and offline responsibilities, to include 3rd party portal management. - You are highly organized, analytical, and able to multi-task with strong attention to detail while managing high-volume environments - You bring experience with project management, reporting, process improvement, and (bonus) tools such as Excel, Qlik, Calabrio, Finesse/Cisco, and Salesforce About Your Future Team At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,802.65 to $$87,610.30 (specify hourly/annually) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Title: Collections Specialist (Hybrid Work Schedule) Location: Fort Wayne, Indiana Plattsburgh, New York Job Description: As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks - Parts Town Pride– check out our culture and growth! - Potential for quarterly profit-sharing bonus - Hybrid Work schedule - Monthly IT stipend - Team member appreciation events and recognition programs - Volunteer opportunities - Casual dress code - On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses - All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance The Credit Collections Specialist will work as a close partner to our Collections and Customer Service teams. They will review credit worthiness of current and potential customers. They will also review orders to determine any potential risk associated to the fulfillment of the potential order. The ability to evaluate the information available to make an informed decision in a timely manner, collaborate, and adapt, is key to success in this role! A Typical Day - Engage with our valued customers through phone calls and emails to evaluate orders and account status. - Work closely with team members to create ways to bring in cash and future revenues. - Process credit applications as assigned through daily queue. - Process daily order review queue to determine if the potential order can be fulfilled. - Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information - Solve problems quickly and create resolutions that collect cash from revenue on a regular basis. To Land This Opportunity - You are self-motivated and customer centric. - You display exceptional conflict resolution skills. - You enjoy talking on the phone to customers and are passionate about going the extra mile for them. - You have 2+ years of high-volume collections and/or credit experience. - You have amazing Microsoft Office skills! - You pay close attention to detail (as far as you’re concerned, anything worth doing should be done right). - You have fantastic communication skills & you’re proficient in English (verbal and written). - You have a quality, high-speed internet connection at home. - You have experience with SAP or other ERP software (but if not, no problem!) About Your Future Team We’re glad to be here and it shows! While we keep things chill with a casual dress code and friendly way of doing things, we take the success of our team seriously, making sure to recognize every win. Whether it’s a potluck or an impromptu trivia game we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, cars, video games, animals or gardening we can’t wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $44,973.48 – $60,693.38 annually ($21.62 – $29.18 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.