Parent Cloud

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French. • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively. • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met. • Monitor account health, usage, and engagement to identify opportunities for improvement and growth. • Provide chat support to assist clients with quick inquiries and ensure timely resolutions. • Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly. • Maintain accurate and up-to-date account information in the CRM. • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience. • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

• Own the vision and roadmap for our new billing and invoicing system from the ground up. • Translate complex finance and accounting requirements into clear, actionable product requirements. • Collaborate with finance, legal, and compliance teams to ensure regulatory alignment (e.g., tax compliance, invoicing rules, reporting). • Define, prioritize, and manage the product backlog for billing features, enhancements, and automation. • Drive the discovery and definition phases for key capabilities such as proration, credit notes, multi-currency handling, dunning, integrations with payment providers, etc. • Lead cross-functional teams through the product development lifecycle – from ideation through delivery and iteration. • Continuously analyze product performance and customer feedback to optimize usability and reduce friction. • Serve as the main point of contact for internal stakeholders on anything related to billing and invoicing.

• Proactively reach out to prospects via cold calling and email to spark interest and start conversations building relationships • Identify and qualify key decision-makers across our target accounts • Make high volumes of outbound calls meeting and exceeding KPIs • Leverage sharp communication skills and a consultative approach to book meetings within brief, high-impact phone conversations • Secure high-quality meetings for the Account Executives Team by clearly communicating our value proposition • Handle objections with confidence and persistence, maintaining professionalism while pushing past initial resistance to secure appointments • Navigate complex organizational structures to reach Executive Directors and other senior stakeholders. • Exercise determinism and persistence in nurturing relationships over extended Sales cycles, sometimes up to a year of strategic follow-up to ultimately secure meetings with Executive Directors • Collaborate with the Head of the Function and the AE Team on outreach strategies and ideal customer profiles. • Maintain accurate records and activity tracking in the Company's CRM • Consistently hit (and celebrate!) monthly targets for meetings booked and qualified leads

• Drive full-cycle enterprise sales — from prospecting and discovery to negotiation and contract execution — targeting senior executives across large organizations. • Engage and convert qualified leads provided by the SDR team, while also proactively identifying and developing new opportunities in the enterprise segment. • Conduct strategic discovery sessions to understand organizational challenges, business objectives, and long-term goals to craft value-driven solutions. • Deliver high-impact presentations and executive-level pitches that clearly articulate ROI and align with client priorities. • Manage and influence complex sales cycles involving multiple departments, business units, and decision-makers. • Build and maintain a robust pipeline of enterprise opportunities, ensuring consistent forecasting accuracy and timely follow-ups. • Collaborate cross-functionally with product, marketing, and customer success teams to ensure a seamless transition from sale to onboarding. • Meet and exceed annual revenue targets through disciplined execution, relationship management, and strategic account growth.