Paladin Drones

Role Description Paladin Drones is seeking a dynamic and results-driven Account Executive to join our growing sales team. This individual will play a critical role in driving revenue growth by identifying new business opportunities, building strong relationships with clients, and effectively communicating the value of Paladin’s drone technology solutions. As an Account Executive, you’ll serve as a trusted advisor to clients, guiding them through the sales process and helping them implement our innovative drone solutions to meet their operational needs. Key Responsibilities - Sales Strategy & Execution: - Close new business opportunities in target markets such as public safety, security, and industrial operations. - An individual who is comfortable and experienced in a Quota and Metric-driven Sales operation. - Develop and execute a comprehensive sales plan to meet or exceed revenue targets. - Client Relationship Management: - Build strong, long-lasting relationships with clients by understanding their needs and offering tailored solutions. - Serve as the main point of contact for client accounts and provide ongoing support to ensure customer satisfaction. - Product Expertise: - Become a subject matter expert on Paladin’s drone technology, demonstrating its value through presentations, product demos, and customized proposals. - Stay up to date with industry trends and competitor offerings to effectively position Paladin’s solutions. - Collaboration & Reporting: - Collaborate with cross-functional teams, including engineering, marketing, and customer success, to deliver seamless customer experiences. - Maintain accurate sales forecasts and pipeline management using CRM tools. Qualifications - Bachelor’s degree in Business, Marketing, or a related field preferred. - 3+ years of experience in sales, preferably in SaaS, technology, or hardware solutions. - Proven track record of meeting or exceeding sales targets in a competitive market. - Strong communication, negotiation, and presentation skills. - Ability to build trust and credibility with clients at all organizational levels. - Tech-savvy with the ability to learn and explain complex products quickly. - Experience selling to public safety or government sectors is a plus. - Knowledge of drone technology and its applications is advantageous but not required. - Experience with HubSpot CRM, Google Suite, Asana, Slack. Benefits - Competitive base salary plus commission structure. - Comprehensive benefits package, including health, dental, and vision insurance. - Opportunities for career growth within a fast-paced, innovative company. - A collaborative and supportive work environment. Company Description Paladin is transforming public safety with autonomous drone technology, aiming to be on the scene of emergencies within 90 seconds. When 911 is called, our drones provide first responders with real-time aerial views, enhancing situational awareness and speeding up response times. With LTE for unlimited range, our drones respond over 1000 times weekly across various cities and states. Our goal is to make this technology essential for first responders in cities worldwide within the next decade, as we continue to innovate in the UAV sector.

Job description Paladin is a leading innovator in autonomous drone technology for public safety. Our mission is to enhance emergency response capabilities worldwide, providing first responders with real-time aerial insights to improve situational awareness and reduce response times. With our advanced UAV (Unmanned Aerial Vehicle) technology, including the Knighthawk and the EXT module, we are setting new standards for safety and efficiency in critical situations. As we continue to grow and impact the public safety field, we are looking for passionate, self-motivated, and problem-solving individuals to join our team. Role Description: We seek a dedicated DFR Product Implementation Specialist to ensure our first responder partners can fully leverage our UAV technology to enhance their operations. This role is crucial for maintaining high client satisfaction and loyalty by providing exceptional onboarding, training, and ongoing support. The ideal candidate will be passionate about technology, possess excellent communication skills, and be committed to making a positive impact in the field of public safety. Responsibilities: - Conduct comprehensive onboarding sessions for new clients, ensuring they are fully versed in the operational capabilities and features of our UAV systems. - Develop and deliver customized training programs for clients, both remotely and in-person, tailored to their specific needs and operational contexts. - Travel to client locations as required to provide hands-on training and support, ensuring a high level of competency and confidence in using our technology. - Serve as the primary point of contact for existing customers, facilitating ongoing support, addressing questions, and resolving issues promptly. - Gather feedback from users on system performance, usability, and features, acting as a bridge between our clients and the engineering team to inform product improvements, bug fixes, and feature requests. - Monitor client usage and engagement, proactively identifying opportunities for additional training, support, or system optimization to enhance client satisfaction and success. - Collaborate with the sales and marketing teams to develop case studies, testimonials, and best practice guides based on client experiences. - Maintain detailed records of client interactions, feedback, and training activities, contributing to the continuous improvement of our customer success strategies. Qualifications: - Preferred Bachelor’s degree in a related field, such as Communications, Education, Engineering, or Business. - Preferred public safety experience - 2+ years of experience in a customer success, training, or technical support role, preferably in the technology or public safety sectors. - Knowledge and ability to convey topics to include but not limited too; Part 107 Rules and Regulations, Aviation Weather, Aeronautical Charts, Basic Drone Controls, and Crew Resource Management - Strong technical aptitude and the ability to learn and explain complex systems clearly and effectively. - Exceptional interpersonal and communication skills, with the ability to engage and educate customers of varying technical proficiencies. - Willingness and ability to travel extensively to client locations for onboarding and training sessions. Up to 75% of the time - Proactive problem-solver with a customer-focused attitude and a commitment to resolving issues in a timely and satisfactory manner. - Experience in UAV or drone technology. - Ability to work independently and as part of a team in a fast-paced, dynamic environment. Location: This position is remote, with significant travel required. Paladin supports a flexible working environment to best serve our clients and accommodate the travel demands of this role.