Packetlabs Ltd.

The Project Manager is a delivery leadership role designed to ensure that every Packetlabs engagement is executed with the same precision and credibility as the technical work itself. You will own how engagements are planned, how clients are guided through the testing lifecycle, and how the Project Management Office contributes to consistent, high-quality delivery. This role is about running a disciplined delivery function that protects client experience, consultant focus, and the reputation of every report that goes out the door. This role requires both operational discipline and client-facing judgment. As an experienced project manager, you will own a portfolio of engagements end-to-end — handling scoping conversations, managing scope and schedule changes, and making difficult calls in real time — while contributing to how the PMO improves over time. You will do this with the backing of a leadership team that values substance over noise, clear communication over performative busyness, and sustainable delivery over short-term heroics. Core values - Customer-first mentality. You treat clients like partners, not tickets. You respond quickly, set clear expectations, and follow through. - Humble. Egos don't have a place at Packetlabs, especially in the PMO. You're comfortable being the connective tissue between clients and consultants without needing to be the loudest voice in the room. - You deliver work you take pride in. Your project plans, client communications, meeting notes, and status updates are clean, accurate, and thoughtful. - You dig deeper. When a client's request doesn't quite add up, when a consultant's timeline estimate feels off, or when a scope boundary is ambiguous — you ask the questions now. - You are comfortable being uncomfortable. Consulting PM work isn't linear. Scope changes, difficult client personalities, resource conflicts, and last-minute escalations are the job. - You are always learning. You're building cybersecurity literacy on top of PM fundamentals. You're paying attention to how our consultants work, how our clients think about risk, and how the industry is evolving. - Self-motivated and dependable. You manage your own portfolio, track your own commitments, and don't need to be chased for updates. When something slips, you raise it early. Your colleagues know that if it's on your plate, it's handled. What You’ll Be Doing - Engagement Management - - Own a portfolio of concurrent penetration testing engagements across web, mobile, infrastructure, and cloud - Lead scoping and pre-engagement discussions with clients, ensuring projects are realistic and well-defined before kickoff - Build detailed project plans, schedules, and resource allocations across multiple active engagements - Manage scope changes, schedule adjustments, and budget impacts with appropriate documentation and client communication - Identify and mitigate project risks before they affect delivery - Coordinate deliverables across delivery, operations, and marketing teams to ensure seamless execution - Client Relationships - - Act as the primary point of contact for assigned clients throughout the engagement lifecycle - Communicate proactively — set expectations, provide updates, and address concerns before they escalate - Run client meetings, including kickoffs, status updates, and delivery debriefs - Handle difficult conversations (scope creep, timeline pressure, scheduling conflicts) professionally and firmly - PMO Operations & Improvement - - Contribute to PMO processes, templates, and tooling improvements - Maintain accurate project documentation and tracking across engagements - Support and mentor junior PMs when they need a sounding board or second opinion - Help identify patterns across engagements that could improve how we scope, deliver, or communicate What We Are Looking For - 3–5 years of project management experience in an IT services, consulting, or professional services environment - Demonstrated experience managing multiple concurrent client engagements independently - Strong client-facing skills — you can hold your own in a scoping call, a scope-change conversation, or a debrief with a CIO - Proven ability to manage scope, schedule, and budget across project lifecycles - Comfort working in a fast-paced environment with shifting priorities - Clear written and verbal communication across technical and non-technical audiences - Strong organizational discipline — you own your portfolio, you don't drop things, and you flag issues early - Self-sufficient and dependable in a remote environment - Valued but not required: - - Experience in cybersecurity, penetration testing, or infosec consulting - PMP, PRINCE2, or Scrum certification - Bachelor's degree in business, IT, communications, or related field - Familiarity with penetration testing lifecycle or common security frameworks (PCI-DSS, SOC 2, NIST, ISO 27001) - Experience with project management tools (Jira, Asana, Monday.com, Smartsheet, or similar) - Experience mentoring or supporting junior project managers - Background working with technical consultants or engineering teams What Success Looks Like (6 months) - You're independently managing a full portfolio of engagements with minimal oversight - Clients consistently describe you as responsive, organized, and a pleasure to work with - Consultants trust you to keep their schedules workable and flag conflicts early - Scope changes and difficult client conversations are handled cleanly, with proper documentation and no surprises - You've developed enough cybersecurity context to understand what's being delivered and why it matters to the client - You've contributed at least one meaningful improvement to how the PMO operates — a process, template, or tool change that others adopted - Junior PMs come to you for advice, and you're helping them grow How We Work - Remote-first across Canada - Fast-paced, with multiple concurrent engagements at various stages - Strong emphasis on clear communication, documentation, and proactive issue flagging - Collaborative culture across PMO, delivery, operations, and marketing - Structured onboarding with mentorship from experienced PMs and leadership - High autonomy, high accountability — we trust people to own their portfolios and escalate when needed Why Packetlabs - Real ownership. You'll run your own portfolio of engagements with clients who expect excellence. Your work directly affects delivery quality and client retention. - A team that values quality. We take the work seriously and hold ourselves to a high bar. If you've worked somewhere that shipped mediocre work, you'll feel the difference. - Benefits. Wealthsimple GRSP with corporate matching, participation in corporate benefit plans, and competitive compensation. - Career planning. From onboarding, we work with you to understand where you want to go and build a plan to get there.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are a passionate team of highly trained, proactive, ethical hackers. We provide expert-level penetration testing services that are thorough and tailored to help foster a safe digital space where everyone has the right to privacy and security. Packetlabs consultants find weaknesses others overlook and continuously learn new ways to evade controls. We hold ourselves to a very high standard. Who we are looking for Core values: - You have a customer-first mentality. - Great communicator with clients, project managers, and teammates. - Rapid responses and on time. - You deliver work that you take pride in; your work is an autograph of your excellence. - You dig deeper into every finding; you don't stop until impact is proven. - You are comfortable being uncomfortable; you go towards obstacles, not away from them. - You are always learning; cybersecurity is changing every day. - Be deeply aware of your skillset and be willing to improve. - You are self-motivated and dependable. - You are humble; egos don't have a place at Packetlabs. Education and experience: - Solid working knowledge of programming languages, including C, C#, Python, Objective-C, Java, JavaScript, SQL, and frameworks like AngularJS. - Familiarity with web services and data exchange formats such as XML, JSON, SOAP, REST, and AJAX. - Understanding of AI/LLM weaknesses and flaws in applications. - Extensive experience/expertise in using an attack proxy (e.g. Burp Suite). - Preferred if you have 3 - 5 years of experience working in penetration testing and consulting. - A graduate of a post-secondary college or university degree program. - At least two years of experience dealing with information security-related tasks. - Professional qualifications (one or more): OSCP, OSWE, BSCP. - OSCP or Burp is mandatory for our organization. What you’ll be doing - Your primary role is to perform penetration testing of web applications, mobile applications, thick clients, and APIs. - Source code review and whitebox penetration testing to prove the impact of application flaws. - Reverse engineering of mobile and thick client applications. - You sometimes chain application flaws to other areas, such as cloud and on-prem AD infrastructure. - Develop detailed reports on findings and remediations for impactful findings. - Perform SAST and DAST on enterprise, SaaS, and custom in-house applications. - Experience in using scanners and knowledge of validation and elimination of false positives. - A strong understanding of OWASP in Web, API, Mobile, and AI/LLM is necessary. Benefits - Amazing team and working environment. - Competitive compensation and pay for performance. - Employee growth and development. - Fully remote (in Texas). At-Will Employment This position is at-will, and this job posting does not constitute an employment contract or guarantee of continued employment. How to Apply If this sounds like you, apply today. We’re looking for someone who wants to build a career in cybersecurity and is ready to make an impact.

At Packetlabs, we know that a high-performing sales team is the key to sustained, consistent growth. That’s why we’re seeking a qualified Business Development Representative (BDR) to uncover and qualify potential clients who could benefit from working with us. As the first line of communication with a prospect, the ideal BDR has a strong understanding of the sales process. They excel at researching leads, starting new relationships, and setting up Account Executives for success. The BDR should be a quick learner who has strong communication skills and the ability to showcase our services compellingly. Why This BDR Role is Different - Most BDR roles focus on high-volume outreach with little room for creativity. This is not that role. At Packetlabs, we take a strategic, research-driven approach. Your ability to uncover insights, map networks, and create personalized, high-impact outreach will set you apart. - You won’t just generate leads. You’ll study won business, identify trends, and source expansion opportunities. Who You Are - Always Learning: You stay ahead of cybersecurity and sales trends to improve your capabilities Top Performer: You have a proven sales development track record with at least two years of experience in similar roles - Data-Driven: You understand sales metrics (KPIs) and can translate activities into outcomes - Humble: You leave your ego at the door - A Natural Communicator: You can engage and influence senior decision-makers, such as CISOs and IT Security Leaders, with credibility - Deeply Curious About Organizations: You go beyond surface-level research. You seek to understand company dynamics, decision-making hierarchies, and internal influences. Bonus if you can decode investor reports, quarterly earnings calls, and strategy documents to craft personalized outreach - A Master of Personalization: You take pride in writing high-impact, tailored messages that outperform AI-generated outreach. You know that the right message at the right time is a game-changer - Strategic in Your Approach: You don’t just chase new leads. You analyze won deals, extract key patterns, and source similar clients to expand revenue opportunities Resilient and Results-Driven: You thrive in a fast-paced environment, embrace challenges, and are committed to hitting and exceeding targets - Highly Organized and Detail-Oriented: You know how to track data, follow structured outreach sequences, and optimize your pipeline - Tech-Savvy: You are comfortable using CRMs, social media, and sales automation tools - Team-Oriented: You collaborate well with AEs, marketing, and leadership to improve the sales process - Passionate About Cybersecurity: You care about helping companies protect themselves from cyberattacks and want to sell a solution that matters What You’ll Be Doing - Drive new business by generating and qualifying leads through strategic outbound prospecting using email, LinkedIn, phone, and social selling - Craft outreach that is so personalized, relevant, and insightful that it is too hard to ignore - Leverage investor reports, strategy documents, and company earnings calls to create messaging that resonates with executive buyers - Engage decision-makers and build relationships through consultative selling approaches - Book and qualify meetings using the BANT (Budget, Authority, Need, Timing) framework - Work closely with Account Executives to understand won business, the factors that drove the deal, and how the client achieved success - Use insights from won deals to identify and source similar clients in related industries or with shared pain points - Track key performance metrics such as response rates, meetings set, and opportunities created. Log all activity in our CRM - Continuously refine outreach strategies based on data, coaching, and market feedback - Stay informed about cybersecurity trends to have relevant conversations with CISOs, IT leaders, and security professionals - Learn, understand, and embrace the culture and core values of Packetlabs What You Bring - Two or more years of experience in Sales Development, Business Development, or similar outbound sales roles - A proven track record of exceeding lead generation and meeting-setting goals - Experience selling security, SaaS, or IT services is preferred - Strong communication skills with the ability to craft persuasive messaging across LinkedIn, email, and phone - Familiarity with outbound prospecting tools Here’s How We Define Success - Daily New Prospects: You consistently research and add 40 or more high-quality leads per day - Follow-ups Per Prospect: You deliver at least 5 strategic touchpoints per lead through calls, emails, and LinkedIn - Response Rate (20%): Your outreach consistently engages prospects in conversation - Meeting Conversion (30%): Your messaging leads to booked discovery calls - Opportunity Creation (50%): You qualify and convert half of your meetings into sales opportunities - You can clearly connect outbound sales activity to revenue impact Why Us - Amazing team and working environment - Competitive compensation and pay for performance - Employee growth and development - Fully remote (in Texas) At-Will Employment This position is at-will, and this job posting does not constitute an employment contract or guarantee of continued employment. How to Apply If this sounds like you, apply today. We’re looking for someone who wants to build a long-term career in cybersecurity sales and is ready to make an impact