Oyster Yachts Limited

Role Description We are looking for an organised and proactive Charter Administrator to join our Charter team on a part-time basis. Supporting our growing global charter business, you'll play a vital role in ensuring the smooth day-to-day administration of charter operations while also supporting marketing activity, customer communications, and the launch and ongoing management of our new Oyster Charter website. This is a varied role, ideal for someone who enjoys combining administration, marketing, customer service, and relationship management. Working closely with the Charter team, yacht owners, brokers, captains, suppliers, and guests, you'll help deliver the exceptional customer experience synonymous with the Oyster brand. The role can be based remotely or from one of our UK offices in Wroxham, Southampton, or Ipswich, offering flexibility alongside the opportunity to be part of an internationally recognised luxury brand. Key Job Responsibilities - Charter Administration - Provide day-to-day administrative support to the Charter team, ensuring the smooth running of charter operations. - Support the administration of charter bookings, maintaining accurate documentation and records throughout the booking process. - Prepare charter contracts, guest itineraries, welcome packs, and supporting documentation. - Coordinate guest arrangements including restaurant reservations, transfers, accommodation, provisioning, and other concierge services. - Respond to last-minute client requests, ensuring an exceptional customer experience at every stage of the charter journey. - Maintain accurate records of charter enquiries, bookings, and performance data. - Marketing & Website Support - Assist with the launch and ongoing management of the Oyster Charter website, ensuring content remains accurate and up to date. - Build and maintain customer and broker databases, ensuring records are accurate and GDPR compliant. - Create, schedule, and monitor email marketing campaigns and automated customer journeys using HubSpot. - Support lead generation activity by assisting with customer enquiries and follow-up communications. - Maintain yacht listings across platforms including YachtFolio and Central Yacht Agent, ensuring availability, imagery, pricing, and specifications remain current. - Assist with reporting on marketing activity, customer enquiries, and charter performance. - General Administration - Provide general administrative support including document preparation, diary management, filing, and data entry. - Respond to telephone and email enquiries professionally and efficiently. - Support the wider Charter & Brokerage team with ad hoc projects and administrative tasks as required. - Assist in identifying opportunities to improve administrative processes and customer experience. Qualifications - Have previous experience in an administrative, marketing, customer service, or coordination role. - Have excellent organisational skills with the ability to manage multiple tasks and priorities. - Be confident communicating with customers, colleagues, and external stakeholders. - Have strong written communication skills and excellent attention to detail. - Be proficient in Microsoft Office and comfortable learning new systems. - Be proactive, adaptable, and able to work independently. - Demonstrate a professional, customer-focused approach at all times. Desirable Experience - Experience using HubSpot or other CRM/email marketing platforms. - Experience managing website content or digital marketing activity. - Knowledge of the marine, travel, hospitality, or luxury sectors. - Experience coordinating events, travel, or concierge services. Benefits - Competitive Salary - Part Time – 20 hours per week - Flexible and Remote Working Options - 25 Days Holiday (pro rata) + Bank Holidays - Pension Scheme - Employee Assistance Programme – Confidential Advice and Support 24/7 - Discounted shopping across multiple retailers, including travel - Cycle to Work Scheme - Sick Pay Scheme - We continuously review our benefits to maximise opportunities for our employees.