Oximio

• Own and continuously improve the operational Order-to-Cash process across the organization • Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems • Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing • Monitor unbilled services, incomplete transactions, and revenue assurance risks • Support a 'right-first-time' billing approach by improving invoice quality, transparency, and customer experience • Coordinate the resolution of billing questions, disputes, and customer reconciliation topics • Support accounts receivable processes by monitoring overdue balances and driving follow-up actions • Lead investigations into O2C process issues, identify root causes, and implement corrective actions • Develop reporting, dashboards, and performance indicators to improve visibility and decision-making • Partner with internal stakeholders to drive process improvements and operational efficiency

• Ensure the effective planning, coordination, and implementation of training programs that support employee development, regulatory compliance, and operational excellence across the organization. • Develop and manage training programs using AI platforms to generate training materials in multiple languages. • Collaborate with subject matter experts (SMEs) to create content and manage training activities within the EQMS training module. • Manage and oversee training activities within the EQMS training module. • Ensure training programs meet quality standards and regulatory requirements. • Monitor and evaluate the effectiveness of training programs, report KPIs, and make necessary adjustments. • Provide support and guidance to trainees and address any training-related issues. • Maintain training records, compliance logs, and certificates. • Coordinate and schedule internal and external training programs. • Assist in budgeting for training and development activities. • Liaise with department heads to assess training needs. • Support onboarding and continuous learning initiatives.

• Assist the marketing team in the execution of the digital marketing strategy. • Coordinate the execution of digital marketing projects from inception to completion. • Create work breakdown and assign tasks to various resources. • Track and disseminate information, creating schedules for timely delivery of resources. • Identify potential issues that may disrupt work schedules and report on progress to upper management. • Act as traffic coordinator, supervising routine requests. • Ensure up-to-date marketing materials are available on the website. • Regularly report progress against KPIs and goals. • Liaise with the brand agency and external teams to deliver projects on time. • Assist with event and exhibition management.

• Conduct market research and competitive analysis to identify growth opportunities in the European clinical research sector. • Build and manage relationships with CROs, clinical trial sponsors, hospitals, research institutions, and other industry players. • Develop and execute a go-to-market strategy for Oximio’s clinical services, including Importer of Record (IoR), logistics, and depot solutions. • Identify and attend relevant conferences, trade shows, and networking events to promote the company’s offerings. • Lead proposal development, including pricing, service scope, and negotiation with clients. • Collaborate closely with internal teams (Operations, Regulatory, and Legal) to align service capabilities with client needs. • Track sales pipeline, report progress regularly, and meet defined business development targets. • Manage contract negotiations, renewals, and amendments in collaboration with the legal and sales teams. • Analyse client data and performance metrics to identify opportunities for improvement and optimization of logistics services.

• Design, build, and maintain executive dashboards and reports using Power BI and Excel. • Extract, analyse, and interpret data from multiple sources to support strategic decision-making. • Produce monthly KPI, performance, and trend reports tailored for executive and board audiences. • Translate complex data into clear visualisations, insights, and narrative summaries. • Ensure consistency, accuracy, and integrity of data used in executive reporting. • Support quarterly planning cycles through data analysis, forecasts, and performance reporting. • Continuously improve reporting frameworks, metrics, and dashboards based on business needs. • Work closely with senior leadership and Board members to understand reporting requirements and priorities. • Prepare data-driven content for board packs and quarterly planning materials, ensuring clarity and relevance. • Coordinate inputs from multiple stakeholders to support timely and accurate executive reporting.

• Own strategic account planning for a portfolio of global clients • Build deep understanding of clients’ clinical pipelines, regions, and future needs • Develop and execute account development plans focused on long-term growth and partnership • Act as a trusted advisor, helping clients optimize and scale their clinical supply chain • Identify opportunities to expand services across regions, trials, and lifecycle stages • Translate client strategy into clear internal action plans for Operations, QA, PM, and Finance • Anticipate risks, regulatory challenges, and capacity needs before they become issues • Lead regular account reviews, forecasts, and growth discussions with clients • Support onboarding of new studies, regions, and services as clients expand • Travel internationally when it supports relationship-building and account development