OSV

Role Description The Tax Data Specialist is responsible for maintaining tax profile data for OSV customers. The role is responsible for processing tax profile updates with a high level of accuracy into multiple systems. - Act as a point of contact for tax profile and basic tax inquiries while providing outstanding tax service to OSV customers. - Responsible for managing cases for assigned customer team(s) to provide professional and timely responses. - Maintain customer tax profile by updating internal systems, including but not limited to unemployment tax rates, account status, account numbers, etc. - Support and manage proactive customer cases regarding data and/or configuration anomalies that can impact payments and filings. - Review and analyze employee and employer-level payroll tax data on behalf of customers. - Meet strict deadlines for monthly, quarterly, ad hoc reports, and data inquiries to support business needs. - Meet quality and production metrics outlined for the position. - Contribute to a positive, collaborative work environment. - Establish and maintain relationships with customers and internal teams to ensure delivery of high-quality services and products. - Work closely with the tax services department and other internal teams to deliver excellent customer service related to the entire payroll tax process. - Assist with special projects as needed. - Embrace the OSV values. Qualifications - Associate's degree (Required) - Payroll Tax experience. - Candidate must be organized, detail-oriented, and have strong written and verbal communication skills. - Working knowledge and background of multistate tax jurisdiction (Preferred) - Payroll Tax outsourcing experience. Requirements - Strong communication and written skills. - Ability to establish and maintain effective working relationships. - High energy. - Proficient in Microsoft Office Suite. - Excel proficiency a must. - Data Analytics. - Attention to Detail. - Strong organizational skills. - Strong time management skills. - Ability to manage multiple projects with various deadlines in a fast-paced work environment. - Working knowledge of tax rules and requirements. - Self-directed management of work and results. - Flexible in a changing environment. Benefits - Encouragement to learn and share ideas. - Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work. - Values-based culture. - Upward mobility and professional development with opportunities of all kinds.