OPAS US

Role Description You will act as a primary technical partner supporting organizations across North America, solving complex data and workflow challenges while helping scale OPAS during a critical growth phase. This role blends client problem-solving, data work, and technical implementation, using modern tools, including AI-assisted workflows, to move faster and solve problems more effectively. What You Will Do - Client-Facing Problem Solving - Partner on client interactions to understand technical needs and troubleshoot issues - Translate client conversations into actionable technical solutions - Support client calls and follow-up work with clear communication - Data, Reporting & Technical Work - Build and customize reports using PHPSpreadsheet and PHPWord - Write and modify SQL/MySQL queries - Assist clients with Excel reporting, pivot tables, and database connections - Configure OPAS workflows, forms, and system behavior - Build small scripts or integrations to streamline client workflows - Use AI-assisted tools to explore solutions, debug issues, and accelerate development - Migration & System Transition - Support orchestras transitioning from OPAS Classic to OPAS Next - Validate, transform, and troubleshoot data during migration and onboarding - Identify and resolve workflow differences between systems Qualifications - Strong empathy for the client experience - Ability to take ownership of problems and follow them through to resolution without step-by-step instruction - Interest in becoming a deep expert in the OPAS application and how orchestras use it day-to-day - Advanced Excel skills including pivot tables - Working knowledge of SQL and relational databases (MySQL experience helpful; familiarity with legacy systems such as Visual FoxPro a bonus) - Comfortable reading existing code and making small adjustments, using documentation and AI-assisted tools where helpful - Curiosity about how systems work and willingness to dig into messy problems - Comfort working across time zones with a diverse team - Strong written and verbal communication skills in English, with the ability to explain technical concepts to non-technical users Nice to Haves - Comfort using AI tools to accelerate debugging, scripting, and problem solving - Experience with PHP or similar scripting languages - Experience with data migration or bulk imports - Experience building API integrations between systems - Familiarity with Git or other version control systems - Familiarity with legacy or on-premises software environments - Background working in orchestras, performing arts organizations, or nonprofits - Prior OPAS user (also known as membership in the Tom Gaitens fan club) Why This Role Is Unique - A chance to support the organizations behind thousands of live performances each year - Real ownership of the technical backbone of OPAS US - A small team where you will quickly become the go-to technical expert for a large and growing client base - Direct exposure to real client problems, with the ability to influence product direction, integrations, and technical solutions - High autonomy and ownership from day one, with meaningful impact on both client success and company growth - A front-row seat to a major platform transformation, as OPAS transitions from a 36-year-old on-premise system to a modern cloud-based product, with visibility into roadmap, integrations, and future direction - This role is best suited for someone who enjoys figuring things out, working across imperfect systems, and building practical solutions in real-world environments. - Flexible hours, with most client interactions and meetings occurring during standard business hours (9am-5pm Eastern Time) - As OPAS continues to grow in North America, this role has the opportunity to grow with it. Benefits - Salary: $80,000 to $90,000 depending on experience - Fully remote work environment - Flexible schedule - Health benefits via HRA - 10% retirement contributions via SEP-IRA Work Environment & Physical Requirements - Fully remote role requiring a reliable high-speed internet connection - OPAS US provides a company-issued computer and necessary hardware - Professional home office setup suitable for client-facing work (video calls, screen sharing) Schedule - Flexible schedule (generally Monday to Friday, 9am-5pm Eastern) - Occasional after-hours work for client emergencies (approximately quarterly) - Occasional travel for conferences or client visits (approximately 2-3x/year) Work Authorization - Candidates must be authorized to work in the United States without current or future visa sponsorship.