Online Computer Library Center - OCLC

Title: Sales Development Consultant Location: Dublin United States Job Description: Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. - We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We're committed to your success-both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs. - Free use of our on-site fitness center, gym sports, group exercise classes, and game room - Onsite catering and cafeteria subsidized by OCLC - Health and wellness events - Work environments with individual and team spaces and the latest technology tools - Paid parental leave and adoption assistance - Tuition reimbursement and Public Service Loan Forgiveness eligibility - Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: The Sales Development Consultant will support OCLC Library Services by: Identifying and qualifying new and emerging business opportunities from new and existing OCLC member libraries. Responsibilities: - Generating sales from qualified prospects and customers. - Building prospect/customer interest and adoption by providing OCLC product tutorials -- focusing on product functionality and utilization of product supporting resources to library customers. - Complete standard and ad hoc projects on behalf of the Library Services Organization. - Assist Regional sales representatives with in-office activities to support the sales cycle. Requirements: - Bachelor's Degree (with emphasis in business preferred)>Previous (minimum of two years) business sales experience. - Ability to respond to needs of various work groups. - Strong detail orientation. - Strong communication skills, including previous (minimum two years) experience working with clients and prospects on telephone - Ability to manage multiple tasks simultaneously in fast-paced, dynamic environment - Acceptable level of experience with Microsoft Office products, including Outlook, Excel and Access. - Familiarity with library market, products and services a plus. - Previous experience working with Internet-related technology and products also a plus.

Title: Product Manager Location: Dublin United States Full time job requisition id R0003805 Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. - We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs. - Free use of our on-site fitness center, gym sports, group exercise classes, and game room - Onsite catering and cafeteria subsidized by OCLC - Health and wellness events - Work environments with individual and team spaces and the latest technology tools - Paid parental leave and adoption assistance - Tuition reimbursement and Public Service Loan Forgiveness eligibility - Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: The Product Manager leads the strategy and development of OCLC’s Collection Manager, a core product supporting electronic resource and collection level metadata management for libraries worldwide. The role is central to defining and delivering solutions that describe, manage, and enable access to electronic journals, books, videos, databases, and other licensed and open information resources at scale. Working closely with libraries, publishers, and internal cross functional teams, this position drives product direction in response to ongoing changes in publishing, licensing, and scholarly communication. The Product Manager ensures that Collection Manager supports efficient, high quality metadata supply chains and sustainable collection management practices for libraries of all types. Success in this role requires strong knowledge of electronic resource management library workflows, along with the ability to translate real world library or publisher experience into practical, scalable product solutions. Responsibilities Product Strategy and Planning - Oversees market analysis and develops product strategy and business case. Defines strategic product goals. - Produces product roadmap - Collaborates on release plans with Development - Collaborates with finance in the production of product budgets and forecasts - Develops pricing strategies and product positioning plans which contribute to maximizing product profitability Leadership and Management - Provides leadership to cross-functional product workgroups. Leads Product management meetings. Resolves conflicts and drives consensus. - Facilitates collaboration and communication and secures commitment between Development and Product Management and other divisional workgroups towards achievement of common goals. - Develops and monitors progress on product roadmap Product Marketing Oversight and Consultation - Assists in the development of strategies for customer acquisition and retention; manages relationships with user groups and assists sales team in generation of marketing and awareness plans. - Understands how and when to commission market research in order to develop and maintain expertise in markets served, alternative services, new technology, and related standards. - Can generate appropriate information for market sizes by sector / territory and can generate market penetration statistics. - Provides training and support to the sales and support team; may assist in significant sales calls. - Analyses reasons for OCLC product wins and losses against competition and can provide meaningful information to aid product planning. - Will work to define and rationalize user personas - Will produce market/sector white papers Consultation on Portfolio Planning - Provides input into portfolio business plans, roadmaps, strategies, metrics, and progress reports and reviews Qualifications Minimum Required - Bachelors Degree or equivalent experience - 2 to 4 years experience in library services or library management systems - 2 to 4 years experience in product, project or program management - 2 to 4 years experience in supporting online/database services, preferably in the library field - Well developed communication and presentation skills - Strong understanding of the Product Management Lifecycle model - Strong understanding of library electronic resources and metadata - Demonstrated ability with Financial planning and financial forecasting Desired but not Required - Experience in managing staff or team leadership - Experience leading cross functional workgroups - Knowledge of OCLC products and services Working Conditions: Normal office environment. ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.