NUWAVE Communications, Inc

• Lead customer onboarding and deployment engagements for Microsoft Teams Phone, Zoom Phone, and Webex Calling environments. • Serve as the primary technical resource during customer implementation and migration projects. • Conduct onboarding workshops, discovery sessions, technical training, and solution reviews. • Design and execute migration plans from legacy PBX and UC platforms. • Guide customers through best practices for cloud voice adoption and administration. • Deploy and validate third-party integrations. • Troubleshoot complex voice, provisioning, routing, licensing, SBC, and integration issues. • Configure and support Direct Routing, Operator Connect, Zoom Phone & Webex Calling. • Support call flow design, voice migrations, and enterprise telephony deployments. • Collaborate with internal engineering, support, and operations teams to resolve customer issues and improve customer onboarding experiences. • Act as a technical escalation point for customers and partners. • Build strong relationships through exceptional communication and problem-solving. Translate complex technical concepts into clear business outcomes. Advocate for customer needs while maintaining operational excellence. Deliver a high-quality onboarding and customer experience from project kickoff through production deployment.