Norwegian Cruise Line

Title: Personal Cruise Consultant Location: Remote-Florida Remote-Minnesota Remote-Nebraska Remote-Michigan Remote-Tennessee Remote-Pennsylvania Remote-Texas Remote-Arizona Remote-Colorado Remote-Utah Remote-North Carolina Remote-Ohio Remote-Georgia Remote-New Jersey Remote-Missouri Work Type: Remote, Full Time Job ID: JR01819 Job Description: APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY: - Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations. - Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals. - Builds and maintains effective relationships with new and existing consumers. - Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history. - Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. - Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. - Participates in department approved mass e-mail campaigns targeting specific guests' profiles. - Perform other job related functions as assigned.. EDUCATION: - High School Diploma or equivalent - Bachelor's degree in Marketing, Business Administration or related field preferred EXPERIENCE: - Minimum one year of sales experience; 2 years sales experience preferred. - Cruise sales a plus.. KNOWLEDGE & SKILLS: - Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally - Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries - Must be able to multi-task and work in a high energy sales environment that is goal/quota driven - Adherence to strictly enforced dress code required EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Business Development Manager Remote-Arizona Full time 11656 GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. BASIC PURPOSE: Develop, maintain and service travel agency business relationships within retail sales channel for assigned territory to achieve established sales goals. Participate in the growth of travel agency revenues by implementing local marketing and promotional programs, conducting ongoing travel advisor trainings, and searching for new business opportunities for new to brand agencies. Work closely with leadership to improve agency production within assigned territory. Within corporate guidelines, represent the company as the brand ambassador as needed to create a positive perception and establish travel agency partnerships using a variety of strategies and innovative methods. POSITION RESPONSIBILITIES: - Maximize revenue and occupancy production in the designated accounts within the territory. - Source for new revenue opportunities and methods within assigned accounts including groups, FIT and New to Brand Sales to achieve established sales goals. - Retain and manage business relationships for each travel agency and develop a personalized approach to help maximize agencies' profits. Generate ideas and strategies to actively participate in travel agency growth. - Assist with the development and implementation of an annual territory sales plan to ensure achievement of assigned goals. - Review sales plan, accounts, promotional efforts and ROI quarterly with VP, Retail Sales to determine success; make adjustment to plan accordingly. - Create and execute promotional programs; provide promotional materials for agency partners. - Fully own the account relationship by facilitating their growth and resolving any challenges that arise. - Complete weekly sales activity report in SalesForce, providing insightful competitive information for management. - Conduct seminars, familiarization cruises, cruise events, trade and consumer shows, etc. as needed. - Remain current on corporate information, policies, procedures, sales and marketing programs. - Perform other job-related functions as assigned. KNOWLEDGE AND EXPERIENCE: EDUCATION: Bachelor's Degree in Business Administration, Marketing or related field of study; or any equivalent combination of relevant background and/or sales experience EXPERIENCE: Minimum 3 years sales experience, preferably in the travel industry. KNOWLEDGE & SKILLS: - Strong knowledge of Microsoft Office Suite to include intermediate level skills with Excel, Outlook, Word, PowerPoint, Teams and One Note. - Knowledge of or ability with Salesforce.com, or related CRM (Customer Relation Management) and e-commerce channels. - Working knowledge of Zoom, GoToMeeting, WebEx or other related virtual platform. - Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem-solving skills. - Proven ability to implement contracts using superior negotiation and presentation skills. - Creative abilities to develop a personal brand for selling unique cruise vacations and building relationships within assigned territories. - Ability to adapt to a quickly changing sales environment; ability to shift priorities per business and/or territory demands. - Planning skills for developing a sales strategy for assigned territory. Interpersonal skills to work effectively in a team-based environment. - Effective time management skills to work independently and meet sales goals. - Customer-centric skills to foster and maintain business relationships and drive results. - Excellent verbal and written communication skills. - Ability to travel 25% of your time within field sales territory, hold a valid state drivers' license and maintain a clean driving record. - Ability to work evenings and/or weekends. - Ability to bend and lift up to 30 lbs. to pack and transport marketing collateral to travel agents, with reasonable accommodation. - Ability to stand for long periods of time for presentations and provide walking tours for clients' onboard vessels, with reasonable accommodation. - Ability to work evenings and/or weekends.

Business Development Manager Remote-Illinois Full time 11657 GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. BASIC PURPOSE: Develop, maintain and service travel agency business relationships within retail sales channel for assigned territory to achieve established sales goals. Participate in the growth of travel agency revenues by implementing local marketing and promotional programs, conducting ongoing travel advisor trainings, and searching for new business opportunities for new to brand agencies. Work closely with leadership to improve agency production within assigned territory. Within corporate guidelines, represent the company as the brand ambassador as needed to create a positive perception and establish travel agency partnerships using a variety of strategies and innovative methods. POSITION RESPONSIBILITIES: - Maximize revenue and occupancy production in the designated accounts within the territory. - Source for new revenue opportunities and methods within assigned accounts including groups, FIT and New to Brand Sales to achieve established sales goals. - Retain and manage business relationships for each travel agency and develop a personalized approach to help maximize agencies' profits. Generate ideas and strategies to actively participate in travel agency growth. - Assist with the development and implementation of an annual territory sales plan to ensure achievement of assigned goals. - Review sales plan, accounts, promotional efforts and ROI quarterly with VP, Retail Sales to determine success; make adjustment to plan accordingly. - Create and execute promotional programs; provide promotional materials for agency partners. - Fully own the account relationship by facilitating their growth and resolving any challenges that arise. - Complete weekly sales activity report in SalesForce, providing insightful competitive information for management. - Conduct seminars, familiarization cruises, cruise events, trade and consumer shows, etc. as needed. - Remain current on corporate information, policies, procedures, sales and marketing programs. - Perform other job-related functions as assigned. KNOWLEDGE AND EXPERIENCE: EDUCATION: Bachelor's Degree in Business Administration, Marketing or related field of study; or any equivalent combination of relevant background and/or sales experience EXPERIENCE: Minimum 3 years sales experience, preferably in the travel industry. KNOWLEDGE & SKILLS: - Strong knowledge of Microsoft Office Suite to include intermediate level skills with Excel, Outlook, Word, PowerPoint, Teams and One Note. Knowledge of or ability with Salesforce.com, or related CRM (Customer Relation Management) and e-commerce channels. - Working knowledge of Zoom, GoToMeeting, WebEx or other related virtual platform. - Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem-solving skills. - Proven ability to implement contracts using superior negotiation and presentation skills. - Creative abilities to develop a personal brand for selling unique cruise vacations and building relationships within assigned territories. - Ability to adapt to a quickly changing sales environment; ability to shift priorities per business and/or territory demands. - Planning skills for developing a sales strategy for assigned territory. - Interpersonal skills to work effectively in a team-based environment. - Effective time management skills to work independently and meet sales goals. - Customer-centric skills to foster and maintain business relationships and drive results. - Excellent verbal and written communication skills. - Ability to travel 25% of your time within field sales territory, hold a valid state drivers' license and maintain a clean driving record. - Ability to work evenings and/or weekends. Ability to bend and lift up to 30 lbs. to pack and transport marketing collateral to travel agents, with reasonable accommodation. - Ability to stand for long periods of time for presentations and provide walking tours for clients' onboard vessels, with reasonable accommodation. - Ability to work evenings and/or weekends.