National Church Residences

• Lead Communities. • Develop Teams. • Make an Impact. • Oversee an assigned portfolio of affordable housing communities. • Provide leadership, support, and oversight to Property Managers. • Drive property performance, compliance, occupancy, and resident satisfaction. • Work closely with senior leadership to ensure communities operate efficiently and in alignment with National Church Residences' mission, values, and operational standards. • Conduct performance evaluations and support employee development. • Ensure compliance with HUD, LIHTC, Fair Housing, and other applicable regulations. • Conduct property audits and operational reviews to ensure adherence to company standards. • Resolve resident relations concerns and support corrective action plans when necessary. • Oversee annual operating and capital budget preparation. • Monitor property financial performance and recommend strategies for improvement. • Support marketing initiatives designed to maximize occupancy and revenue. • Ensure communities are maintained to company standards both inside and out. • Promote a culture of dignity, respect, and service for all residents.

Role Description According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Director, is responsible for providing spiritual support to clients, families of staff via phone contact, home visits and referrals to the client/family, local clergy. Essential Functions - Provides oversight and support to volunteer Chaplains who offer spiritual care to residents and staff within an affordable house community. - Builds relationships with local faith communities and leaders for collaboration and ministry partnership. - Recruits and trains new volunteers to serve as chaplains. - Assists with bereavement, memorial services and activities related to the religious and spiritual issues of the client, families and interdisciplinary team. - Submits accurate and timely documentation, updates and maintains client’s records and charts, provides reports as needed by management and regulations. - Attends and participates in scheduled interdisciplinary team meetings to coordinate care plans, follow up on changes, problem solve, etc. to ensure client’s progression and treatment are properly communicated, documented and in conjunction with the physician’s orders. Non-Essential Functions - Participates in on-call rotation, community programs and committees as requested. Expectations - Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively. - Provides leadership as a role model to promote a team approach. - Collaborates and participates in policy creation and appropriate problem solving methods. - Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook. - Ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. - Reports all complaints made by residents/clients and/or families to the appropriate supervisors. - Reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance issues. - Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training. - Exhibits behavior as set forth by the Code of Conduct in the performance of their duties. - Performs other duties as assigned. Qualifications - Must be endorsed and in good standing with a denomination as evidenced by a certificate of ordination or certification. - Bachelor’s degree from an accredited school of theology preferred. Requirements - Minimum of 12 months experience in providing ecumenical approach in pastoral care and client/family counseling. - Frequent travel required. - Must have a valid driver’s license, automobile insurance and qualified to drive under the organization’s motor vehicle check. - Must have good communication, comprehension, computer and interpersonal skills. - Must have the ability to speak, read, write and understand English. - Certification must remain in good standing. Vision - Normal: Consistent with standard workflow. Company Description All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

Role Description The Regional Portfolio is responsible for overseeing and supporting property management operations across assigned communities. This role assists in developing, implementing, and monitoring company policies and procedures, while ensuring operational excellence, compliance, and strong financial performance of all properties. This position also plays a key leadership role in recruiting, training, supervising, and developing Property Managers and site-level staff. The role supports the Vice President and leadership team with special projects, administrative responsibilities, and portfolio-wide initiatives. Key Responsibilities - Establish and maintain effective communication systems between Property Managers and Central Office - Build and maintain strong relationships with residents, staff, vendors, owners, and community partners - Recruit, hire, train, supervise, evaluate, and, when necessary, terminate on-site personnel in accordance with company policy - Approve staffing changes, hires, and terminations for assigned properties - Monitor occupancy, marketing efforts, and rent recommendations to maximize performance - Ensure strict compliance with Fair Housing laws and all applicable regulations - Audit property operations including administrative, maintenance, and accounting functions - Address and resolve resident concerns and escalate issues as needed - Develop and implement corrective action plans for underperforming communities - Assist in preparation and oversight of annual operating and capital budgets - Review and approve expenditures within budgetary guidelines - Negotiate contracts and vendor agreements as needed - Develop and update property management procedures, forms, and training materials - Lead meetings and training sessions for property management teams - Oversee onboarding and setup of new communities - Complete quarterly Property Audit Checklists (PAC) for assigned properties - Ensure timely and accurate completion of HUD renewals and LIHTC rent implementations - Support compliance with resident rights, corporate compliance, and workplace safety standards - Ensure properties meet occupancy, financial, and operational performance goals - Collaborate with Asset Management to optimize rent potential across portfolio Performance Expectations - Properties operate at or above budgeted Net Operating Income (NOI) - High standards of Fair Housing, compliance, and resident file accuracy are maintained - Strong audit outcomes (REAC, MOR, State Agency reviews where applicable) - Occupancy and reporting standards consistently met or exceeded - Yardi or property management system scores meet company benchmarks - Resident satisfaction scores meet established goals - Properties are well-maintained (interior and exterior standards upheld) - Timely and accurate submission of all required reporting and compliance documentation Qualifications - Education: Two years of college or equivalent work experience required - Experience: Minimum 5 years of supervisory experience in property management; At least 2 years of on-site property management experience - Skills & Abilities: - Strong leadership, organizational, and supervisory skills - Excellent communication and interpersonal abilities - Detail-oriented with strong problem-solving skills - Ability to work independently and manage multiple priorities - Proficient in Microsoft Office Suite and property management systems (Yardi preferred) - Knowledge of Fair Housing laws and affordable housing compliance (LIHTC, HUD preferred) - Ability to remain professional in high-pressure situations - Licensure (Preferred): Certified Property Manager (CPM) designation or in progress Additional Requirements - Must be willing and able to travel regionally as needed - Valid driver’s license and proof of vehicle insurance required - Ability to use personal vehicle for work-related travel when necessary - Successful completion of computer literacy assessment may be required Benefits - Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family - Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account - Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support - Parental Leave paid at 100% for four weeks - Coverage begins first of the month following your date of hire! - Dental & Vision coverage for you and your family with Nationwide providers - Company provided Life & ADD insurance and Disability coverage - Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage - Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking - Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements! - 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds! - Reimbursement for Tuition expenses - Paid Time Off (PTO) and 9 paid Holidays