Book Buffet

• Take ownership of customer issues reported and see problems through to resolution • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles • Follow the SLA for issues with respect to the severity.

• Selling products to new customers • Farming existing customers to ensure minimal churn and maximum customer happiness • Familiarize with the product landscape and become a technical product expert • Understand leads' requirements and propose solutions • Put together selling presentations that convey value proposition • Communicate customer use cases to the product team • Train customer teams on the product and identify problems in processes • Achieve monthly quotas • Manage all aspects of RFPs • Identify problem areas to improve sales efficiency