MRC | Merchant Risk Council

• Provide high-level administrative and coordination support to the CEO and Executive Team • Manage complex executive calendars across time zones • Draft and format correspondence and meeting materials • Support internal leadership coordination and scheduling • Track follow-ups and action items from leadership meetings • Coordinate domestic and international travel • Prepare and reconcile expense reports • Maintain organized records of board documentation • Coordinate board and committee meeting invites • Prepare and distribute board materials • Draft board meeting minutes • Support board logistics and documentation tracking • Maintain tracking and documentation for approved cross-functional work • Coordinate meeting logistics and follow-up across teams • Monitor timelines and flag potential conflicts, delays, or delivery risks • Assist with operational coordination and preparation ahead of major conferences, summits, and programs • Assist with staff travel coordination and provide general administrative support as needed

• Serve as the primary administrator and strategic owner for Salesforce and related membership systems. • Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes. • Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management. • Maintain documentation for systems, processes, automations, integrations, and operational procedures. • Evaluate and recommend improvements to business systems, workflows, and platform usage. • Oversight and collaboration on integrations between Salesforce and connected business platforms. • Partner with internal teams and vendors to improve interoperability and automation between platforms. • Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems. • Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making. • Assist departments with reporting requirements, segmentation, operational analytics, and process optimization. • Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions. • Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions.