mPulse

• Design, implement, and maintain network security solutions to protect against threats and vulnerabilities. • Configure and manage firewall devices, including rule creation, access control, and VPN tunnel configuration. • Maintains core switches, firewalls (Palo Alto), and functional networks. • Administers, and maintains our hybrid networks between on premises and AWS Cloud Availability Zones. • Administer all security updates, and carefully document network changes. • Interpret existing configurations and understand how the systems fits into the overall network design. • Deploy and monitor intrusion detection/prevention systems to detect / protect against malicious activities. • Conduct regular vulnerability assessments to identify and remediate security weaknesses. • Collaborate with cross-functional teams to develop and enforce security policies, procedures, and guidelines. • Provide incident response, analysis support, containment, and recovery effort during Security Incidents. • Stay up to date on emerging threats and preventative steps to ensure our highest-level Security Posture. • Other duties as assigned by Management.

• Design, develop, and maintain scalable data pipelines (ETL/ELT) to support ingestion, transformation, and delivery of high-volume healthcare data. • Write, optimize, and maintain complex SQL queries for data transformation, validation, and performance tuning. • Develop and manage workflow orchestration using Apache Airflow, including DAG creation, monitoring, and troubleshooting. • Enhance and scale data platform capabilities to support analytics, product features, and AI/ML use cases. • Build and maintain data quality frameworks, including automated data profiling, validation, and testing processes. • Monitor and optimize pipeline performance, reliability, and efficiency in production environments. • Analyze complex data issues, identify root causes, and implement scalable solutions, clearly communicating findings to both technical and non-technical stakeholders. • Collaborate with cross-functional teams (Data Operations, Product, Analytics, Data Science) to gather requirements and deliver high-quality data solutions. • Partner with clinical and analytics teams to operationalize data-driven insights and reporting solutions. • Contribute to documentation of data pipelines, data models, and engineering processes to support maintainability and knowledge sharing.

• Own and manage the strategic-level product roadmap, partnering with product, engineering, and business leadership to define priorities, sequencing, and long-range delivery plans • Lead quarterly and annual roadmap planning cycles, ensuring alignment between strategic goals and delivery capacity • Drive roadmap communication to senior stakeholders, translating business priorities into actionable delivery commitments • Lead end-to-end delivery planning, execution, and tracking for multiple complex programs or products • Drive estimation processes including effort sizing, capacity planning, and forecasting • Lead detailed requirements sessions, ensuring clarity, completeness, and traceability across workstreams • Identify, assess, and proactively mitigate delivery risks and dependencies across the roadmap • Mentor and guide Delivery Managers and Delivery Analysts, providing feedback and coaching • Contribute to the development and improvement of team delivery standards and frameworks • Produce and present roadmap status reports and executive-ready program updates

• Manage end-to-end delivery for one or multiple assigned workstreams from initiation through completion • Coordinate estimation activities across workstreams, working with technical and business teams to develop effort and timeline forecasts • Facilitate and document detailed requirements gathering sessions across all assigned workstreams, ensuring stakeholder alignment • Maintain delivery plans, status reports, and dashboards to provide visibility into progress and risks across workstreams • Identify and escalate delivery risks, blockers, and issues to the Senior Delivery Manager or Director • Coordinate cross-team dependencies and ensure timely communication across all project stakeholders • Contribute to continuous improvement of team delivery practices and documentation standards • Support sprint planning, backlog grooming, and release management activities as needed

• Acts as a Subject Matter Expert (SME) for product, feature, and application standards. • Acts as the primary client contact for complex and challenging production applications with a focus on account and relationship management. • Leads and supports client-facing calls and meetings, including preparation and follow-up action items. • Defines and maintains process documentation along with the guidance of management. • Accountable for understanding and managing both short-term and long-term client priorities, inquiries, and requests. • Handles small to moderate application inquiries and investigations related business data issues and provides feedback to clients on root cause analysis. • Triages client inquiries, requests, and issues. • Coordinates strategic team towards a goal of delivering client solutions and reconciling client application issues. • Responsible for coordination and delivery of responses and communications to clients related to requests and/or concerns. • Input to client-facing scorecards and other external reporting deliverables. • Input to internal-facing scorecards and other internal reporting deliverables. • Collaborate with other internal functional areas in support of client deliverables. • Other duties as assigned.

• Coordinate logistics and execution for all conferences and company events • Manage conference vendor relationships and be the point of contact on all conference execution • Track and report on all conference metrics, including list quality, meetings generated, and pipeline generated • Track and report in a timely manner all expenses related to events managed. • Execute conference pre and post promotion, such as social media, email marketing, and landing page creation. • Monitor the pre and post conference outreach executed by sales, SDRs, and operations

• Serve as the primary, dedicated owner of a small Enterprise account portfolio. • Be the single point of accountability for each client's experience with mPulse. • Build and hold relationships with director-level and above stakeholders. • Co-author and maintain Mutual Success Plans with each client. • Lead the design and delivery of executive-grade EBRs and QBRs. • Develop and execute the multi-year strategy for each account - retention, expansion, contract structure, executive engagement. • Identify and address risks proactively.

• Diagnose and solve technical problems reported by customers or internal teams. • Communicate with customers via tickets, emails, and working session calls, guiding them through solutions and providing technical support. • Perform deep technical troubleshooting to investigate the root cause of issues, document solutions, and create knowledge bases for future reference. • Monitor systems for potential issues and proactively address them to prevent downtime • Collaborate with engineering, product management, and customer success to identify solutions and implement improvements, escalate issues and track defect fix delivery • Develop and maintain accurate and comprehensive documentation, knowledge base articles, and training materials. • Provide On call support in rotation with rest of the team members • Mentor junior engineers on the team.

• Diagnose and solve technical problems reported by customers or internal teams. • Communicate with customers via tickets, emails, and working session calls, guiding them through solutions and providing technical support. • Investigate the root cause of issues, document solutions, and create knowledge bases for future reference. • Monitor systems for potential issues and proactively address them to prevent downtime. • Collaborate with engineering, product management, and customer success to identify solutions and implement improvements, escalate issues and track defect fix delivery. • Maintain accurate and comprehensive documentation, knowledge base articles, and training materials. • Provide On call support in rotation with rest of the team members.