MAST

• Own and maintain cloud infrastructure across AWS and container-based environments • Design, build, and maintain infrastructure using Infrastructure as Code tools such as Terraform • Support with future replatforming and infrastructure modernisation initiatives, including migration from Heroku to AWS container platforms • Manage vulnerability remediation processes including CVE tracking, security patching, and maintaining regular patching cadences • Support operational resilience (OR), disaster recovery (DR), backup strategies, and business continuity planning • Help maintain and improve security and compliance processes aligned with ISO27001 framework • Improve system reliability, scalability, resilience, and performance across the Mast platform • Troubleshoot infrastructure, platform, networking, and security related issues across environments • Contribute to incident response processes and ongoing operational improvements • Build systems and tooling that automate infrastructure management and operational workflows wherever possible • Implement and maintain observability tooling including monitoring, logging, alerting, and tracing • Building tools and platforms that enable product teams to provision resources autonomously (self-service) • Building and maintaining CI/CD pipelines and deployment workflows to improve developer experience and delivery velocity • Introducing guardrails for self-service cloud engineering by development teams

• Triage, investigate, and manage support requests from start to finish • Answer questions, investigate issues, improve support processes, create documentation • Spot recurring product friction, and turn customer conversations into ideas that shape the platform • Design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks • Find repetitive questions and manual processes, then automate them through better tooling, documentation • Identify patterns in customer feedback, recurring pain points, confusing workflows • Write clear, practical help articles, FAQs, release notes, troubleshooting guides • Use AI tools to draft documentation, summarise issues, identify patterns, speed up repetitive work