Marriott Vacations Worldwide

Role Description As a Call Center Vacation Planner at Marriott Vacations Worldwide (MVW), you will assist in providing our customers and potential owners with experiences and events to make memorable vacation memories. - Communicate via telephone calls (outbound and potential inbound) with customers and potential owners to sell preview package sales/tours. - Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property. - Encourage guests or callers to purchase or schedule preview package sales/tours. - Explain details and requirements related to attending a sales presentation to potential owners. - Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. - Interact with colleagues and guests professionally and promptly. - Contribute to team goals. - Maintain confidentiality of proprietary materials and information. - Always follow company policies and safety procedures. Qualifications - Available to work various shifts, holidays, and both weekend days. - Must possess the ability to navigate multiple computer systems simultaneously. - Proficiency in reading, writing, and comprehension. Requirements - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Benefits - Competitive Pay - Medical/Dental/Vision/401K opportunities - Travel discounts - Credit Union Membership - Tuition Reimbursement - Professional Counseling & Family Support - Growth and Development Opportunities - *Benefit eligibility will vary by position

Title: Sales - Vacation Planner - Work From Home (Orlando Area) Location: Orlando, FL United States Remote Job Description: $15 per hour plus commissions! On-site training and then working from home. Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly work environment with potential remote opportunities. As a Call Center Vacation Planner at MVW, you will assist in providing our customers and potential owners with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. - Competitive Pay - Medical/Dental/Vision/401K opportunities - Travel discounts - Credit Union Membership - Tuition Reimbursement - Professional Counseling & Family Support - Growth and Development Opportunities - Benefit eligibility will vary by position As a Call Center Vacation Planner, a typical day will include: - Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. - Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property. - Encourage guests or callers to purchase or schedule preview package sales/tours. - Explain details and requirements related to attending a sales presentation to potential owners. - Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. Guest Experience and Company Standards - Interact with colleagues and guests professionally and promptly. - Contribute to team goals. - Maintain confidentiality of proprietary materials and information. - Always follow company policies and safety procedures. To Become a Call Center Vacation Planner at MVW: - Available to work various shifts, holidays, and both weekend days. - Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. - Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. - #callcenter#sales - #imvwcc#LI-LC1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Job Requirements #US Marketing Call Center

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. • Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an MVW property. • Encourage guests or callers to purchase or schedule preview package sales/tours. • Explain details and requirements related to attending a sales presentation to potential owners. • Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. • Interact with colleagues and guests professionally and promptly. • Contribute to team goals. • Maintain confidentiality of proprietary materials and information. • Always follow company policies and safety procedures.

• Introduce and promote the Hyatt Vacation Club brands • Sell vacation ownership preview packages over the phone • Answer questions about vacation destinations and services • Check availability of accommodations and suggest alternatives • Promote accommodation upgrades and extra nights • Verify eligibility requirements of potential owners • Resolve guest calls and requests

• Introduce and promote the Hyatt Vacation Club brands • Answer questions about vacation destinations and resort facilities • Verify individuals or couples meet the eligibility requirements • Promote accommodation upgrades and extra nights

Role Description The Customer Insights Analyst will be responsible for deploying the frameworks, insights, and measurements necessary to enhance the experience of our owners and guests (Voice of the Customer strategy). This role will work with outside technology vendors and suppliers to build out an infrastructure across the customer journey that allows for actionable, customer-focused insights. - Facilitate meetings with leaders from across the organization to help identify improvement opportunities. - Work with legal, IT security, procurement, and other functions to implement the right suite of Customer Experience technology. - Manage the day-to-day needs of the current satisfaction survey program. - Interface with external survey software vendors to develop solutions for program effectiveness and efficiency. - Assist internal clients in interpreting and applying insights from various surveys. - Provide thought leadership on Voice of the Customer and Customer Experience. - Establish a strategy for action-oriented customer feedback engagement throughout the Customer Journey. - Build new, closed feedback loops for customer feedback to improve satisfaction. - Work across the business to provide guidance and support for Voice of the Customer and Customer Experience programs. - Identify ways to create more frictionless experiences for owners and guests. - Collaborate with the Global Data Insights team to identify and measure key performance indicators across the customer journey. - Critique own behavior to acknowledge mistakes and improve future performance. Qualifications - Minimum 2+ years’ experience in market research, consumer surveys, marketing, brand, strategy, analytics, or UX/CX teams. - Bachelor’s degree in marketing, business administration, statistics, communication, psychology, sociology, or another related field. - Experience using data, especially Voice of the Customer data, to support recommendations and effect change. - Knowledge of statistical methods and data analysis tools to analyze datasets and identify trends, patterns, and correlations in customer feedback. - Experience using survey platforms such as Qualtrics, Medallia, or similar for programming and deploying surveys. - Experience authoring survey instruments for market research and/or consumer insights. - Experience communicating abstract concepts for gaining understanding and buy-in from across the organization. - Strong communicator, both written and spoken. - Upper-Intermediate / Advanced level of English (B2/C1). - Proficient in Excel, PowerPoint, and Word. - Strong collaborator and motivated self-starter as an individual contributor. - Experience in the hospitality or timeshare industry a plus. Company Description Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Role Description The Pre-Arrival Marketing Coordinator telephonically uses sales techniques to encourage eligible guests to purchase or schedule preview package sales/tours in order to maximize revenue while maintaining existing guest loyalty to the Company. The role includes assisting guests in mapping out their vacation agenda, responding to any guest concerns, and providing excellent customer service. - Encourage customers via the phone to purchase or schedule preview package sales/tours using approved sales techniques. - Explain details and requirements related to attending a sales presentation accurately to potential owners. - Verify that customers meet eligibility requirements for preview package sales/tours prior to scheduling a tour. - Offer approved premiums (gifts) to customers as additional incentives for attending the preview/sales presentation. - Actively listen and respond positively to guest questions, concerns, and property facilities/services questions. - Recognize opportunities to up-sell the customer and sell enhancements to create a better company experience or event. - Meet or exceed outlined personal performance standards. - Ensure compliance with department and company SOP’s and wage and hour rules and laws. - Comply with quality assurance expectations and standards. - Receive, record, and relay messages accurately, completely, and legibly. - Speak with others using clear and professional language and answer telephones using appropriate etiquette. - Develop and maintain positive and productive working relationships with other associates and departments. - Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. - Maintain confidentiality of proprietary materials and information, protect the privacy and security of guests and coworkers, and protect company assets. - Attend trainings and meetings as required or requested. - Comply with all Work From Home/Remote Worker policies and procedures. Qualifications - Education: High School Diploma/ G.E.D. equivalent - Supervisory Experience: None - Related Work Experience: Vacation Ownership marketing experience preferred but not required - Competencies: - Excellent sales and persuasiveness skills - Excellent verbal and written communication skills - English language proficiency - Excellent customer service skills - Excellent computer skills Requirements - While performing the duties of this job, the employee is regularly required to talk and hear. - The employee is frequently required to stand or sit for long periods of time and use hands to finger, handle, or feel. - The employee is occasionally required to reach with hands and arms. - The employee may occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision and peripheral vision. - This position will involve computer tasks and telephone communication for extended periods. - This job requires a comprehensive work effort while generally working a regular five-day work week schedule; however, occasionally a six-day work schedule may be required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company Description Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Assist the Sales Manager with the operation of the sales gallery • Schedule Sales Executives to meet customer flow • Review weekly reports and disseminate information to sales team • Generate new business and attract potential owners • Provide resources, coaching, and training on sales techniques • Resolve conflicts and manage team performance • Monitor guest experience and respond to customer concerns

Title: Virtual Sales Exec Location: Remote Job Description: time type Full time job requisition id JR89401 *Hiring for MST or PST time zones only* • Minimum 2 years of on‑site timeshare sales experience with documented performance results • Open availability Monday through Saturday, mornings and evenings • Residence required in Florida, Nevada, Utah, Arizona, or South Carolina • Active Real Estate or Timeshare Sales license for one of the listed states JOB SUMMARY Virtual Sales Executives deliver marketing generated sales presentations over the computer using screen-sharing technology that contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). CANDIDATE PROFILE Education and Experience Required: - High school diploma or GED - Private Office in the home for work and computer equipment - Proficiency in English - Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Team. - Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: - Two years plus related face to face timeshare sales experience - Experience in virtual sales methodology Successful Candidates Will Be Willing To: - Work remotely from home - Work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base - Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. - Follow up on referrals/leads from owners. - Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. - Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals). - Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. - Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations - Follow and adhere to the Consultative Sales Process when presenting to owners and potential owners. - Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. - Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. - Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs. - Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. - Practice and continue to develop and improve sales script and presentation. - Ensure clear understanding of finance options and present as an approach to ownership. - Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc). Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Role Description Virtual Sales Executives deliver marketing generated sales presentations over the computer using screen-sharing technology that contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. - Develop relationships with prospective owners by soliciting and following up on referrals and leads. - Cater the sales experience to the individual needs and preferences of each potential owner. - Follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. - Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). Qualifications - High school diploma or GED. - Private Office in the home for work and computer equipment. - Proficiency in English. - Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel, and Teams. - Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law. - Preferred: Two years plus related face-to-face timeshare sales experience. - Preferred: Experience in virtual sales methodology. Requirements - Minimum 2 years of on-site timeshare sales experience with documented performance results. - Open availability Monday through Saturday, mornings and evenings. - Residence required in Florida, Nevada, Utah, Arizona, or South Carolina. - Active Real Estate or Timeshare Sales license for one of the listed states. Company Description Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.