Making Stuff Better Ltd.

Role Description The role at a glance: - Role: Operations Executive - Salary: £30,000-£32,000 - Location: UK remote, with occasional days in London or Manchester - Holiday: 35 days incl. bank holidays, plus 5 extra days off a year for adventures - Contract: Permanent, full-time - Also included: - 12 sessions a year of leadership coaching - £1,000 development budget - The opportunity to train as a coach yourself - Fully flexible working This role is not for everyone. We are looking for someone who can: - Make complex operations run smoothly without anyone noticing - Catch small issues before they become big problems - Value operational work that often goes unrecognized Qualifications - Experience in an operational support, coordination, or executive support role, ideally in a professional services SME - Strong written communication: clear, accurate, adaptable across registers - Comfort across CRM, project management, spreadsheets, and learning platforms - Use of AI and the wider toolset that makes a small business run - Some experience supporting finance or HR administration - A bachelor's degree in any subject or at least 5 years equivalent workplace experience - The right to work in the UK (we cannot sponsor visas for this role) Requirements Who we think you are: - You are drawn to tools and use them effectively - You have an eye for quality and detail - You are curious about coaching Helpful but not essential: - Hands-on experience with HubSpot or Scoro - A coaching qualification, or genuine interest in pursuing one - Experience in education, leadership development, or a similar field - Experience with B Corp, Cyber Essentials, GDPR, or equivalent compliance work Benefits - Salary: £30,000-£32,000 - Location: UK remote, with occasional days in London or Manchester - Holiday: 35 days incl. bank holidays, plus 5 extra days off a year for adventures - Contract: Permanent, full-time - Also included: - 12 sessions a year of leadership coaching - £1,000 development budget - The opportunity to train as a coach yourself - Fully flexible working How to apply and what to expect The full application pack and application form can be found here: Application Form We've replaced the cover letter with a thoughtfully designed application form. You submit your CV here too. It takes around 25 to 35 minutes. Write the way you actually write. Honest and imperfect beats polished and hollow every time. The process: - Apply: rolling applications, with an initial shortlist reviewed the week of 1 June, 2026 - First conversation: shortlisted candidates invited to a 20-minute Zoom with the Head of Operations, scheduled the week of 8 June - Face-to-face interview: final candidates invited to an in-person interview in London or Manchester within two weeks of the first conversation We will move at pace. We respect your time. We are committed to making this process work for everyone who applies. If there is anything we can do to make it work better for you, please tell us.