M-KOPA

• Lead three AI Ops Engineers — own their delivery, development, and day-to-day work • Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve • Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work • Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context • Keep the AI tooling stack healthy as usage scales across 2,500+ employees • Stay current on emerging AI tools and technologies - know what's hype and what's actually useful • Help refine AI training for the wider organisation, including Software Engineering teams

• Lead three AI Ops Engineers — own their delivery, development, and day-to-day work • Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve • Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work • Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context • Keep the AI tooling stack healthy as usage scales across 2,500+ employees • Stay current on emerging AI tools and technologies - know what's hype and what's actually useful • Help refine AI training for the wider organisation, including Software Engineering teams

Role Description Join our growing FinTech Engineering team! We're recruiting a Software Engineering Team Lead to spearhead the delivery of our new loan origination architecture, compliance systems, and pricing platform - infrastructure that will power M-KOPA's next phase of expansion across Africa. The Impact - Your architecture will directly shape how millions of people access credit for the first time. - We've already served over 7 million customers and unlocked more than $2 billion in credit since we began. - Every system you design, every engineer you develop, and every decision you make contributes to a platform that's transforming financial inclusion across an entire continent. The Opportunity - Mission-driven engineering: Your daily work enables affordable smartphones, digital loans, and financial services for Africa's Every Day Earners. - Global recognition: Join a FinTech company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing company for five consecutive years (2022–2026). - Scale that matters: You'll be architecting systems that process over 2 million payments daily across five markets. - Environmental impact: We're carbon-negative, having avoided 2.155 million tonnes of CO₂ emissions across our product portfolio. What You'll Do At M-KOPA, you'll lead a team of backend engineers through both greenfield and legacy projects, owning the full software lifecycle from design ideation through to production and eventual decommissioning. - Set architectural direction and partner closely with your Product Manager counterpart on roadmap planning and prioritisation. - Serve as a servant leader who grows the people around you while shipping high-quality, impactful software. Technical Environment - Languages & frameworks: C#/.NET - Cloud: We work in Azure, and welcome experience across AWS or GCP. - Architecture: Event-driven systems and microservice development - we use Azure Service Bus, and welcome experience with similar messaging technologies such as Kafka or RabbitMQ. - Infrastructure: Kubernetes, Docker. - Observability: Prometheus, Grafana. - Engineering culture: DevOps, infrastructure as code, automated testing across all environments including production, continuous delivery. Our Engineering Approach - Full ownership: Teams own their solutions end-to-end - from inception through production support to decommissioning. - Servant leadership: We lead by coaching and enabling, not directing. - Quality by default: Observability, monitoring, and automated testing are built in from day one. - Continuous improvement: We foster a culture of innovation within a supportive, dynamic team environment. - Product partnership: Engineering and Product work as genuine counterparts — planning together, prioritising together, delivering together. What You Need We're looking for an experienced, low-ego engineering leader who brings both technical depth and a genuine passion for growing people. - Strong hands-on background in C#/.NET backend development. - Proven experience with Azure, AWS, or GCP - we work in Azure but welcome experience across major cloud providers. - Solid understanding of event-driven architecture and microservice development. - Experience leading or mentoring engineers in a collaborative team environment. - Ability to set technical direction and provide architectural guidance. - Comfortable working with Product to shape roadmaps and drive delivery. The Team You'll lead a close-knit, focused engineering team with real end-to-end ownership over a significant part of the M-KOPA platform - including loan origination, compliance systems, and a new pricing engine. Location & Benefits - 🌍 Fully remote role within UTC -1 to UTC +3 time zones. - 💼 Work with diverse teams across the UK, Europe, and Africa. - 📈 Professional development programmes and coaching partnerships. - 👨‍👩‍👧 Family-friendly policies and flexible working arrangements. - 💚 Well-being support and genuine career growth opportunities. Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. Our Impact - Connected 📱: 2.5 million first-time smartphone users connected to the mobile internet. - Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000 livelihoods created for agents. - Green 🌱: 2.155 million tonnes of CO₂ avoided through clean energy and circular economy products. Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

• Build and scale multi-channel lifecycle programmes • Design behavioural trigger-based upsell systems • Run rigorous experiments • Own retention economics • Scale what works across markets

• Lead a team of backend engineers through both greenfield and legacy projects, owning the full software lifecycle from design ideation through to production and eventual decommissioning. • Set architectural direction, partner closely with your Product Manager counterpart on roadmap planning and prioritisation, • Serve as a servant leader who grows the people around you while shipping high-quality, impactful software.

• Lead a team of backend engineers through both greenfield and legacy projects • Own the full software lifecycle from design ideation through to production and eventual decommissioning • Set architectural direction, partner closely with your Product Manager counterpart on roadmap planning and prioritisation • Serve as a servant leader who grows the people around you while shipping high-quality, impactful software

• Lead two AI Ops Engineers — own their delivery, development, and day-to-day work • Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve • Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work • Keep the AI tooling stack healthy as usage scales across 2,500+ employees • Stay current on emerging AI tools and technologies - know what's hype and what's actually useful • Help refine AI training for the wider organisation, including Software Engineering teams

• Lead two AI Ops Engineers — own their delivery, development, and day-to-day work • Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve • Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work • Keep the AI tooling stack healthy as usage scales across 2,500+ employees • Stay current on emerging AI tools and technologies - know what's hype and what's actually useful • Help refine AI training for the wider organisation, including Engineering teams

• Lead a team of backend engineers through both greenfield and legacy projects • Own the full software lifecycle from design ideation through to production and eventual decommissioning • Set architectural direction and partner closely with Product Manager counterpart on roadmap planning and prioritisation • Serve as a servant leader who grows the people while shipping high-quality, impactful software

• Join a growing FinTech Engineering team and lead the delivery of loan origination architecture and compliance systems • Leading a team of backend engineers through both greenfield and legacy projects, owning the full software lifecycle • Set architectural direction and collaborate closely with Product Manager on roadmap planning • Coach and grow team members while delivering high-quality, impactful software