Lumbry Park Veterinary Specialists

• Lead or co-lead end-to-end project management of ezyVet migrations for new and existing AOSN network practices, from scoping through post-go-live stabilization. • Develop and maintain detailed migration project plans, timelines, and task trackers; proactively identify risks and dependencies. • Coordinate data mapping and migration of legacy practice data (patient records, invoicing history, inventory, etc.) into ezyVet. • Partner with practice leadership, and support staff to align workflows and configure ezyVet to meet site-specific operational needs, while also aligning the system to meet enterprise standards. • Facilitate pre-migration testing and auditing to ensure launch readiness. • Provide on-site or remote go-live support and coordinate hypercare coverage in the days following each launch. • Document lessons learned and continuously refine the migration playbook to improve speed and quality across future rollouts. • Serve as a primary point of contact for ezyVet questions, issues, and enhancement requests across the AOSN network. • Troubleshoot system configuration issues, workflow gaps, and user errors; escalate bugs to ezyVet support when appropriate. • Administer and maintain ezyVet system settings, user accounts, permission levels, and configuration updates. • Develop and deliver ezyVet training materials, quick-reference guides, and knowledge base articles for network staff. • Monitor platform release notes and communicate relevant updates, new features, and deprecations to stakeholders. • Track and report on system adoption, usage metrics, and open support issues across practices. • Support the configuration, testing, and ongoing maintenance of integrations between ezyVet and associated platforms. • Coordinate with integration vendors, ezyVet support, and internal technical resources to resolve data sync issues and connectivity errors. • Participate in scoping and requirements gathering for new integration projects; document integration specifications and workflows. • Validate integration performance post-launch and monitor for data discrepancies or failures. • Provide second-line support to resolve incoming helpdesk tickets related to ezyVet and associated systems. • Maintain accurate ticket documentation, status updates, and resolution notes within the helpdesk platform. • Identify recurring issues and escalate patterns to leadership to inform systemic fixes or training needs. • Contribute to other technology and operational projects as assigned by leadership. • Collaborate cross-functionally with operations, finance, and clinical teams to ensure project alignment with network priorities. • Maintain clear and consistent communication with stakeholders throughout all project phases.