Louisiana Cat

• Provide support to the Service Department and external customers through Remote Flash and Remote Troubleshoot • Provide diagnostic and technical assistance to the Parts, Service, and Sales departments in support of daily operations • Research product issues using Caterpillar resources provide solutions • Communicates solutions to internal and external customers in an accurate and timely manner • Escalates product issues to Tier 2 technical communicator as required • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards • Models company values and safety culture • Performs other duties as required