LOOKOUT PEST CONTROL LLC

Role Description As a Senior Customer Care Specialist at Lookout Pest Control, you serve as the escalation point for complex customer issues and play a critical role in customer retention. You take ownership of challenging situations, using strong problem-solving skills, service knowledge, and CRM expertise to resolve concerns efficiently and preserve long-term customer relationships. You partner closely with operations and support teams to deliver solutions that balance customer satisfaction with business outcomes. Your ability to de-escalate, identify root causes, and reinforce value ensures customers remain confident in our service. - Comply with company safety policies and regulatory requirements, including accurate recordkeeping of product use, sales, and services. - Serve as the primary escalation point for complex customer concerns, including cancellation requests, with a focus on retention and resolution. - Engage with operations and corporate support teams to resolve issues and improve customer outcomes. - Communicate with customers to provide service information, schedule or adjust services, resolve complaints, and proactively retain accounts at risk of cancellation. - Answer high-volume inbound calls while maintaining service quality and efficiency. - Identify opportunities to retain and grow customer accounts through service adjustments, education, and upselling. - Accurately document all customer interactions, concerns, and resolutions in the CRM (PestPac). - Make outbound calls related to collections and retention follow-up efforts as directed. - Participate in required training and meetings. - Perform other duties as assigned. Qualifications - Proficient in computer systems and CRM platforms (PestPac experience preferred). - Demonstrated experience in customer retention, de-escalation, and conflict resolution. - Experience in a high-volume call center or customer support environment preferred. - Ability to analyze customer concerns, identify root causes, and deliver solutions that drive retention and satisfaction. - Position is Remote but you have to live in one of the following states: Tennessee, Alabama, Georgia, South Carolina, North Carolina. Requirements - Remote work conditions. - Continuous computer use. - High-volume inbound call environment.

Role Description We are seeking a skilled Data Migration Specialist to play a critical role in integrating newly acquired businesses into our systems and driving data excellence across the organization. In this role, you will lead the migration, cleansing, and transformation of data from multiple CRM sources into our core PestPac platform — ensuring accuracy, consistency, and seamless business continuity. This is a unique opportunity to contribute to the backbone of our M&A success and help shape scalable data practices in an exciting environment. Responsibilities: - Coordinate the execution of cross-functional tasks from the M&A integration playbook, supporting multiple data migration projects simultaneously. - Analyze a variety of CRM systems to understand data structures, relationships, and anomalies. - Design data extraction and mapping schemas from legacy systems to Lookout CRM in order to support business and system requirements. - Develop repeatable migration processes, including extracting, transforming, and importing customer data. - Clean, standardize, and transform data to align with Lookout’s CRM configuration while identifying and resolving data quality issues. - Collaborate with technical and non-technical stakeholders to validate migrated data for accuracy, completeness, and integrity. - Document, track, & communicate progress of data mapping and migration activity. - Act as a liaison between internal teams and external parties during migration processes. Qualifications - 3 or more years’ experience in data migration within the pest control industry. - Experience with business operations (branch structure, service workflows, billing, scheduling, and customer management) to guide data mapping and ensure migrations reflect real-world processes. - Experience migrating CRM platforms, including systems such as PestPac, FieldRoutes, and Briostack, with a focus on maintaining data integrity, minimizing downtime, and ensuring seamless user adoption. - Experience with analyzing and transforming complex legacy datasets by developing and applying business-driven transformation rules, including complex formulas, reconciling legacy data structures, formats, and values with the data requirements of the target software. - Experience designing and executing migration pathways, including staging environments, parallel system testing, and post-migration support. Requirements - Project management experience (preferred). Benefits - Health care (medical, dental, vision, life insurance, disability). - 401K match (6%). - Paid time off. - Parental leave. - Financial planning services. - Continuous education. Company Description Lookout Pest Control is a dynamic, high-growth company with a strong focus on mergers and acquisitions, rapidly expanding our footprint across the industry. With over 40 years in the business, Lookout originated as a family-founded company, and we are proud to continue that reputation and culture today. - Reports directly to Director of Systems Migration. - Established company with a strong customer base and a track record of success. - We are an equal opportunity employer that complies with EEOC rules and regulations. - Committed to diversity, equity, and inclusion. - Hiring decisions are based exclusively on merit, qualifications, and business needs.

Role Description We are seeking a skilled Data Migration Specialist to play a critical role in integrating newly acquired businesses into our systems and driving data excellence across the organization. In this role, you will lead the migration, cleansing, and transformation of data from multiple CRM sources into our core PestPac platform — ensuring accuracy, consistency, and seamless business continuity. This is a unique opportunity to contribute to the backbone of our M&A success and help shape scalable data practices in an exciting environment. Responsibilities: - Coordinate the execution of cross-functional tasks from the M&A integration playbook, supporting multiple data migration projects simultaneously. - Analyze a variety of CRM systems to understand data structures, relationships, and anomalies. - Design data extraction and mapping schemas from legacy systems to Lookout CRM in order to support business and system requirements. - Develop repeatable migration processes, including extracting, transforming, and importing customer data. - Clean, standardize, and transform data to align with Lookout’s CRM configuration while identifying and resolving data quality issues. - Collaborate with technical and non-technical stakeholders to validate migrated data for accuracy, completeness, and integrity. - Document, track, & communicate progress of data mapping and migration activity. - Act as a liaison between internal teams and external parties during migration processes. Qualifications - 3 or more years’ experience in data migration within the pest control industry. - Experience with business operations (branch structure, service workflows, billing, scheduling, and customer management) to guide data mapping and ensure migrations reflect real-world processes. - Experience migrating CRM platforms, including systems such as PestPac, FieldRoutes, and Briostack, with a focus on maintaining data integrity, minimizing downtime, and ensuring seamless user adoption. - Experience with analyzing and transforming complex legacy datasets by developing and applying business-driven transformation rules, including complex formulas, reconciling legacy data structures, formats, and values with the data requirements of the target software. - Experience designing and executing migration pathways, including staging environments, parallel system testing, and post-migration support. Requirements - Project management experience (preferred). Benefits - Health care (medical, dental, vision, life insurance, disability). - 401K match (6%). - Paid time off. - Parental leave. - Financial planning services. - Continuous education. - Career growth opportunities: We believe in promoting from within. Company Description Lookout Pest Control is a dynamic, high-growth company with a strong focus on mergers and acquisitions, rapidly expanding our footprint across the industry. With over 40 years in the business, Lookout originated as a family-founded company, and we are proud to continue that reputation and culture today. - Reports directly to Director of Systems Migration. - Established company with a strong customer base and a track record of success with ambitious plans for growth. - We are an equal opportunity employer that complies with EEOC rules and regulations. - Committed to diversity, equity, and inclusion. - Our hiring decisions are based exclusively on merit, qualifications, and business needs.