Lively

Role Description Lively is looking for a Member Support Associate to join our team! (Spanish a bonus but not required) Does helping others energize you? We’re looking for curious and excited Member Support Associates to join our team! We love leaving our customers happy with the support they receive when they contact us. Top notch customer service over the phone, through email, and chat is our priority, and we need high-performing and exceptional people like you on our team! It’s okay if you don’t have rockstar knowledge about healthcare or finance, we can teach you everything you need to know, but you’ll definitely get bonus points if you do! In this role, you’ll be on the front lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life. There’s rarely a one-size-fits-all solution, so you’ll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction. This position is fully remote, but you must be based within the United States. We are unable to work with candidates from the states of California and Alaska for this role. Responsibilities - Able to work an 8 hour shift from 10:30-7pm MT, Monday - Friday. - Wired (not wi-fi) access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues. - Customer Service — Help Lively end-users via phone, email, and chat during business hours. - Timely & Accurate Support — Leave each customer happy with accurate and timely information. - Problem Solving — Simplify and solve complex tasks related to all Lively products. - Reporting & Data — Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs. Skills & Experience - Adaptable — Our busy Open Enrollment and tax season (each year from November through April) challenges us to be flexible and adaptable in order to continue to provide excellent support despite high customer volume. - Detail-oriented — You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously. - Communicator — You bring strong written, verbal, and listening skills, enabling you to understand complex issues, communicate their solutions and deliver an amazing customer experience. - Passionate — We need team members who bring their enthusiasm and empathy to each interaction in order to make a meaningful difference in our customers' lives. - Cool as a Cucumber — You also know how to stay cool, calm, and collected, even when situations get heated. - Team-player — You have a good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect here. - Bachelor’s degree from an accredited college or university is preferred, but not required. - If you are proficient in both English and Spanish that is a big plus! - Applicants must be currently authorized to work in the United States on a full-time basis. Salary The base salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience: $22 — $28 USD. Benefits - Competitive salaries - Stock options - Medical, dental, vision, life and disability coverage - An HSA with employer contribution - FSA - Paid parental leave - Medical travel benefits - A 401k plan - Flexible vacation policy - Lifestyle spending accounts - More!

Role Description We are seeking an experienced and strategic Senior Product Manager to join our growing team. In this role, you'll lead product strategy and delivery across Lively's B2B and B2C product surfaces — from the employer dashboard and broker portal to the employee-facing app and AI powered agent experiences. You'll work at the intersection of healthcare benefits, financial technology, and applied AI, shaping products that directly improve the financial wellbeing of working Americans. This is a high-impact, high-autonomy role. You'll own large initiatives end-to-end, drive cross functional alignment, and operate as the primary subject matter expert for your product areas. If you thrive in fast-paced environments, love ambiguity, and have strong opinions about what it means to build truly great product, we want to meet you. Qualifications - 5+ years of product management experience, with a proven track record of launching and managing software products - Domain experience in healthcare benefits, health insurance, fintech, or financial services — you understand HSA/FSA/HRA plans or can ramp quickly - Bachelor's degree in Business, Marketing, Computer Science, or a related field (MBA is a plus) - Strong familiarity with Agile development methodologies and the full product lifecycle - Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear product decisions - Deep understanding of choice architecture and how product design influences user behavior - Outstanding communication and interpersonal skills — you can align a room of engineers, designers, and executives on a shared direction - Experience with product management tools such as Jira, Aha!, or similar - Familiarity with analytics platforms (Google Analytics, Mixpanel, Amplitude, or similar) and user testing methodologies - Leadership experience, including mentoring or developing junior PMs Requirements - Experience building AI-powered product experiences — you've shipped LLM-based features, intelligent agents, or AI-assisted workflows and understand how to design for AI reliability, safety, and user trust - Comfort operating in a fast-paced, AI-augmented product environment where tools, processes, and possibilities are evolving quickly - Growth mindset and high self-motivation — you don't wait to be told what the next problem is - Genuine innovation instinct — you bring new ideas to the table, not just execution on someone else's roadmap - Experience spanning both B2B (employer/broker-facing) and B2C (employee/consumer facing) products - Understanding of benefits compliance, IRS regulations, or financial data handling is a meaningful plus Benefits - Competitive salaries - Stock options - Medical, dental, vision, life and disability coverage - An HSA with employer contribution - FSA - Paid parental leave - Medical travel benefits - A 401k plan - Flexible vacation policy - Lifestyle spending accounts - Remote-friendly flexibility

About Lively Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions. Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be. About the Role We are looking for a strong Backend Senior Software Engineer (San Francisco Bay area or Denver) who wants to create deep and meaningful product engagement experiences! We have an increasing user base, and you will be focusing on implementing and enhancing our investment and financial products. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript, PostgreSQL, Amazon Lambdas and Kinesis etc. You should be comfortable in contributing to every part of the stack: from UI to API development, to complex integrations with financial institutions and partners, and building infrastructure, but you will be expected to be focused mostly on backend development. You should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users! Responsibilities - Analyze and provide feedback on product requirements. - Implement features and functionality with clean and maintainable codes. - Take pride in software quality through rigorous functional testing and writing automated unit tests. - Troubleshoot production issues, provide resolutions and recommendations for improvement. Skills & Experience - 5+ years of experience in software development, with a strong backend development background - Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience. - Strong experience with Javascript, Typescript and Node.js. - Strong fundamental understanding of relational Databases (Postgresql, Mysql). - Proven experience in designing and developing scalable, high-performance web applications. - Strong understanding of software architecture and design patterns. - Excellent problem-solving skills and a proactive approach to identifying and addressing challenges. - Proven experience on building backend services with high availability and scalability requirements. - Able to model and design intuitive and scalable schemas. - Experience with agile/scrum development methodologies. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Passion for technology and a continuous learner mindset. - Motivated to leverage new AI tools and technologies. - Someone who isn't afraid of responsibility, a good sense of humor and a down-to-earth personality. - Familiarity with AWS cloud platforms and DevOps practices is a plus. Here's a glimpse into our Interview Process: - Recruiting Interview (30 min via google video) - Hiring Manager Interview (1 hr via google video) - Technical Interview/Coding Exercise (Onsite in San Francisco, 90 min ) - Panel Interview (Meet various leaders cross-functionally, split up into 4-5 video calls for 30-45 min each) - Offer! The base salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience. $125,000—$200,000 USD We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. Benefits & Perks We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more! At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood! Lively Inc. participates in the E-Verify program. Learn more about E-Verify here: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf #LI-Remote

About Lively Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions. Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be. About the Role We are looking for a strong Backend Senior Software Engineer (San Francisco Bay area or Denver) who wants to create deep and meaningful product engagement experiences! We have an increasing user base, and you will be focusing on implementing and enhancing our investment and financial products. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript, PostgreSQL, Amazon Lambdas and Kinesis etc. You should be comfortable in contributing to every part of the stack: from UI to API development, to complex integrations with financial institutions and partners, and building infrastructure, but you will be expected to be focused mostly on backend development. You should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users! Responsibilities - Analyze and provide feedback on product requirements. - Implement features and functionality with clean and maintainable codes. - Take pride in software quality through rigorous functional testing and writing automated unit tests. - Troubleshoot production issues, provide resolutions and recommendations for improvement. Skills & Experience - 5+ years of experience in software development, with a strong backend development background - Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience. - Strong experience with Javascript, Typescript and Node.js. - Strong fundamental understanding of relational Databases (Postgresql, Mysql). - Proven experience in designing and developing scalable, high-performance web applications. - Strong understanding of software architecture and design patterns. - Excellent problem-solving skills and a proactive approach to identifying and addressing challenges. - Proven experience on building backend services with high availability and scalability requirements. - Able to model and design intuitive and scalable schemas. - Experience with agile/scrum development methodologies. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Passion for technology and a continuous learner mindset. - Motivated to leverage new AI tools and technologies. - Someone who isn't afraid of responsibility, a good sense of humor and a down-to-earth personality. - Familiarity with AWS cloud platforms and DevOps practices is a plus. Here's a glimpse into our Interview Process: - Recruiting Interview (30 min via google video) - Hiring Manager Interview (1 hr via google video) - Technical Interview/Coding Exercise (Onsite in San Francisco, 90 min ) - Panel Interview (Meet various leaders cross-functionally, split up into 4-5 video calls for 30-45 min each) - Offer! The base salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience. $125,000—$200,000 USD We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. Benefits & Perks We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more! At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood! Lively Inc. participates in the E-Verify program. Learn more about E-Verify here: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf #LI-Remote

Role Description We are looking for a strong Backend Senior Software Engineer (San Francisco Bay area or Denver) who wants to create deep and meaningful product engagement experiences! We have an increasing user base, and you will be focusing on implementing and enhancing our investment and financial products. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript, PostgreSQL, Amazon Lambdas and Kinesis etc. You should be comfortable in contributing to every part of the stack: from UI to API development, to complex integrations with financial institutions and partners, and building infrastructure, but you will be expected to be focused mostly on backend development. You should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users! Responsibilities - Analyze and provide feedback on product requirements. - Implement features and functionality with clean and maintainable codes. - Take pride in software quality through rigorous functional testing and writing automated unit tests. - Troubleshoot production issues, provide resolutions and recommendations for improvement. Qualifications - 5+ years of experience in software development, with a strong backend development background. - Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience. - Strong experience with Javascript, Typescript and Node.js. - Strong fundamental understanding of relational Databases (Postgresql, Mysql). - Proven experience in designing and developing scalable, high-performance web applications. - Strong understanding of software architecture and design patterns. - Excellent problem-solving skills and a proactive approach to identifying and addressing challenges. - Proven experience on building backend services with high availability and scalability requirements. - Able to model and design intuitive and scalable schemas. - Experience with agile/scrum development methodologies. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Passion for technology and a continuous learner mindset. - Motivated to leverage new AI tools and technologies. - Someone who isn't afraid of responsibility, a good sense of humor and a down-to-earth personality. - Familiarity with AWS cloud platforms and DevOps practices is a plus. Interview Process - Recruiting Interview (30 min via google video) - Hiring Manager Interview (1 hr via google video) - Technical Interview/Coding Exercise (Onsite in San Francisco, 90 min) - Panel Interview (Meet various leaders cross-functionally, split up into 4-5 video calls for 30-45 min each) - Offer! Salary The base salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience: $125,000 — $200,000 USD. Benefits - Competitive salaries - Stock options - Medical, dental, vision, life and disability coverage - An HSA with employer contribution - FSA - Paid parental leave - Medical travel benefits - A 401k plan - Flexible vacation policy - Lifestyle spending accounts - And more!