LifeCenter Northwest

Role Description The Clinical Communications Coordinator (CCC) is accountable for the screening, triage, and active management of all organ donor referrals. This multifaceted role includes: - Referral acuity identification - Evaluation and coordination of follow-up actions - Completion of all referral-related documentation The CCC gathers, summarizes, and shares important clinical details that directly inform and support decision-making by internal partners to efficiently assess donation potential and maximize donation performance. Through this process, the CCC plays a key role in: - Identifying donation potential - Initiating appropriate next steps - Facilitating timely action to preserve and maximize donation opportunities The CCC ensures consistent, accurate, and proactive communication with hospital care teams, coordinates referral follow-up, and works collaboratively with internal and external stakeholders to optimize referral management. Qualifications - Bachelor’s degree or equivalent; applicable work experience may substitute for education - Minimum of one year of experience in a clinical healthcare environment or in a setting involving referral triage, referral management, organ donation, or tissue donation coordination - Experience working as a nurse, paramedic, respiratory therapist, or similar position, and/or organ/tissue donation preferred - Experience applying medical terminology, interpreting clinical information, and communicating in fast-paced healthcare or donation settings - Experience with electronic medical records; Epic, Cerner, or Medtech preferred Requirements - Responds promptly and accurately to death notification and referral calls - Applies knowledge, experience, and established guidelines to perform the initial evaluation of referrals to determine potential donation suitability - Collaborates with hospital staff members to obtain complete and accurate medical information while concurrently assessing donation eligibility requirements - Reviews Electronic Medical Records (EMRs) to compile a medical history and current clinical course - Distills and communicates relevant referral screening information to appropriate internal partners - Maintains available access to EMRs at participating facilities in our Designated Service Area - Uses established guidelines and critical thinking to evaluate clinical information updates - Communicates donor information to healthcare teams and indicated LifeCenter Northwest staff - Follows up with donor hospital partners daily based on active referral acuity - Receives procurement, allocation and other calls and/or recorded messages - Accurately updates medical records and completes chart corrections in iTransplant - Maintains confidentiality of all donors, recipients, and/or other identifying information - Provides exemplary customer services to all callers and stakeholders Benefits - Medical, dental, vision, basic life insurance, accidental death & dismemberment insurance - Long-term disability insurance and travel accident insurance - Supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage, and pet insurance - 403(b) program with employer match of up to 7% after one year - Access to an Employee Assistance Program (EAP) and quarterly Wellness Reimbursement - Paid holidays throughout the calendar year - Earn 119 hours of PTO annually (to start) and Health Time Off hours - Paid living donor leave, two weeks paid jury duty leave after 6 months, and three weeks of paid parental leave after one year Company Description LifeCenter Northwest is proud to be an Equal Opportunity Employer.