LEAP Legal Software

• Partner closely with several key stakeholders including Global’s Senior Web Developer, Regional Marketers, Marketing Automations team, Regional Web Developers and DevOps to maintain existing and build new features across multiple websites • Bring your keen eye for detail and passion for providing a good user experience to drive innovation and shape the future of LEAP's global marketing efforts • Success of this role partly relies upon communicating effectively with regional and cross-functional teams

Role Description As the second Web Developer in this growing team, you'll partner closely with several key stakeholders including Global’s Senior Web Developer, Regional Marketers, Marketing Automations team, Regional Web Developers, and DevOps to maintain existing and build new features across multiple websites. You'll bring your keen eye for detail and passion for providing a good user experience to drive innovation and shape the future of LEAP's global marketing efforts. The success of this role partly relies upon communicating effectively with regional and cross-functional teams. - Be passionate about web standards, with a strong customer-first mindset - Assist with the ongoing maintenance and optimisation of existing websites - Use reporting, analysis, and monitoring tools to improve website design, performance, and functionality - Collaborate with the wider team to build new websites that accurately reflect design intent - Contribute ideas and recommendations to improve our global websites and digital experience - Support the creation, maintenance, and ongoing improvement of website documentation - This is a global position that requires collaboration across multiple time zones. As such, there may be occasions when you will need to work outside of regular business hours to engage with and support our Australia-headquartered team - Ensure ongoing conformity with organisational security policies, standards, procedures, and control frameworks, including risk management and incident management processes Qualifications - At least 4 years’ commercial experience in web development or UI engineering - Strong technical experience with Vue.js and Nuxt.js - Solid HTML5, CSS, and JavaScript coding skills - Foundational understanding of SEO best practices - Experience with Storyblok and familiarity with Netlify would be beneficial - Experience working with Figma to interpret designs, provide implementation feedback, and collaborate closely with designers to deliver high-quality user interfaces - Proven experience working closely with marketing stakeholders to deliver successful digital projects - Proven ability to manage multiple projects in a fast-paced, deadline-driven environment - Creative problem-solving skills, with the ability to think outside the box - Positive, resilient attitude when things do not go as expected - Clear and concise verbal and written communication skills - Collaborative team player who supports others and contributes to shared goals - Passion for keeping up to date with the latest web development trends, tools, and best practices Benefits - Generous professional development fund - Support for training, learning, and career progression - Private health insurance (including dental and optical) - £80 monthly gym contribution - Employee Assistance Programme - Life insurance cover - 8% employer pension contribution - PerkBox membership with discounts and rewards - Cycle to Work scheme - Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence - 25 days annual leave + 8 bank holidays - Enhanced parental leave - One paid volunteer day each year for a charity of your choice - Work anniversary rewards - Friendly, supportive, and driven culture - Free healthy breakfast, light lunch, and snacks - Monthly socials

• Serve as the primary point of contact for strategic assigned firms, fostering trusted relationships with key stakeholders including firm owners, decision-makers, and LEAP champions and be responsible for maintaining excellent client relationships • Drive early adoption and long-term success through proactive outreach, regular check-ins, and strategic success planning. • Facilitate recurring business reviews (QBRs) and success check-ins to identify opportunities for increased usage, new integrations, or process automation. • Collaborate cross-functionally with Product, Support, and Training teams to resolve issues, share insights, and improve client experience. • Provide guidance on best practices for billing, reporting, accounting integrations (e.g., QBO, LEDES), and document automation workflows. • Identify and act on expansion and upsell opportunities based on client needs and usage patterns. • Lead and mentor a small team of Client Success Managers, providing coaching, development, and performance feedback to help them grow in their roles. • Contribute to the continuous improvement of Client Success programs, playbooks, and resources that drive scalable engagement across our portfolio.

Role Description Serve as the primary point of contact for strategic assigned firms, fostering trusted relationships with key stakeholders including firm owners, decision-makers, and LEAP champions and be responsible for maintaining excellent client relationships. - Drive early adoption and long-term success through proactive outreach, regular check-ins, and strategic success planning. - Facilitate recurring business reviews (QBRs) and success check-ins to identify opportunities for increased usage, new integrations, or process automation. - Collaborate cross-functionally with Product, Support, and Training teams to resolve issues, share insights, and improve client experience. - Provide guidance on best practices for billing, reporting, accounting integrations (e.g., QBO, LEDES), and document automation workflows. - Identify and act on expansion and upsell opportunities based on client needs and usage patterns. - Lead and mentor a small team of Client Success Managers, providing coaching, development, and performance feedback to help them grow in their roles. - Contribute to the continuous improvement of Client Success programs, playbooks, and resources that drive scalable engagement across our portfolio. Qualifications - Previous people leadership experience or demonstrated ability to coach and mentor peers or junior team members. - Strong relationship-building and communication skills, with the ability to navigate complex client environments and influence outcomes. - Conflict management & resolution to prevent early churn or client escalations. - Knowledge of accounting and billing processes, including QuickBooks Online, bank reconciliation, LEDES billing, and trust accounting best practices. - Knowledge of Integrations and ability to upsell. - LEAP reporting. - Deliver high level of client interaction with exceptional oral and written communication. - Top candidates will have the ability to think quickly on their feet and thrive in fast-paced environments. Benefits - Medical, Dental and Vision Plans Available - Fully remote work - 401k with Company Matching Program - Virtual Staff Events - Employee Assistance Plans - Flexible Annual Leave - Company Shares Opportunity - Salary range $90k-110k dependent upon experience Company Description LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms. Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

• You'll be the face of LEAP for our high-value clients, making sure they get genuine, measurable value from our software at every stage of their journey. • Own the end-to-end relationship for a portfolio of strategic accounts, from onboarding through renewal and beyond • Serve as a strategic advisor capable of discussing firm performance, operational workflows, financial processes, and business objectives • Build trusted, multi-level relationships with firm partners, practice managers, and day-to-day users • Run structured business reviews that connect what our software does to what each firm is trying to achieve • Lead customer adoption initiatives and organizational change efforts across your portfolio • Develop adoption strategies tailored to different user groups — from managing partners to legal assistants • Coordinate with implementation, training, support, and product teams to serve busy legal teams efficiently • Help firms successfully navigate process and technology changes with confidence • Partner with internal teams to support renewals and identify expansion opportunities grounded in real client value • Maintain strong customer retention and satisfaction outcomes across your portfolio • Surface opportunities for additional products, services, and strategic initiatives • Advocate for customer needs internally — you're the client's voice inside LEAP • Identify and proactively mitigate renewal risks before they become churn • Address stakeholder concerns early, before they become escalations • Develop executive-level recovery plans when accounts need to be turned around • Maintain accurate account health assessments and forecasting, and act early when the data tells you something's off

Role Description Be the reason great law firms stay with LEAP. We're looking for a Strategic Account Client Success Manager to be the trusted partner for our strategic law firm clients — owning the relationship, driving adoption, and protecting retention across a portfolio of strategic accounts. What you'll do: - Strategic Relationship Management - Own the end-to-end relationship for a portfolio of strategic accounts, from onboarding through renewal and beyond. - Serve as a strategic advisor capable of discussing firm performance, operational workflows, financial processes, and business objectives. - Build trusted, multi-level relationships with firm partners, practice managers, and day-to-day users. - Run structured business reviews that connect what our software does to what each firm is trying to achieve. - Adoption & Change Management - Lead customer adoption initiatives and organizational change efforts across your portfolio. - Develop adoption strategies tailored to different user groups — from managing partners to legal assistants. - Coordinate with implementation, training, support, and product teams to serve busy legal teams efficiently. - Help firms successfully navigate process and technology changes with confidence. - Renewal & Growth - Partner with internal teams to support renewals and identify expansion opportunities grounded in real client value. - Maintain strong customer retention and satisfaction outcomes across your portfolio. - Surface opportunities for additional products, services, and strategic initiatives. - Advocate for customer needs internally — you're the client's voice inside LEAP. - Risk Management - Identify and proactively mitigate renewal risks before they become churn. - Address stakeholder concerns early, before they become escalations. - Develop executive-level recovery plans when accounts need to be turned around. - Maintain accurate account health assessments and forecasting, and act early when the data tells you something's off. Qualifications - 5+ years in client success, account management, or a similar client-facing role, ideally in B2B SaaS. - Experience with legal accounting — trust accounting, billing, and law firm financial workflows — and the ability to speak credibly with firm bookkeepers and finance staff. - A track record of managing strategic or enterprise accounts and hitting retention targets. - Confidence working with senior stakeholders — you can hold a commercial conversation with a managing partner and a workflow conversation with a legal assistant, on the same day. - Strong command of adoption and health metrics, and the judgement to know which numbers matter. - Clear, warm communication — in writing, in meetings, and when the news isn't easy. - Curiosity about the legal industry; experience in LegalTech or professional services is a plus, not a prerequisite. Benefits - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k, IRA). - Life Insurance (Basic, Voluntary & AD&D). - Paid Time Off (Vacation, Sick & Public Holidays). - Family Leave (Maternity, Paternity). - Short Term & Long Term Disability. - Training & Development. - Work From Home. - Wellness Resources. Company Description LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together. - LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. - Think performance-driven incentives, flexible remote work, a generous Parenting Policy, and so much more. - We strongly believe that mutual trust, personal development and career progression are at the heart of a healthy, high-performing culture. - We’re committed to empowering LEAPsters with resources, and ongoing support to define a career with us.

Role Description If you love the moment a complicated tool finally clicks for someone, this role is built for you: you'll teach the small law firms who run on LEAP to get the most from it — and design the program that turns those one-to-one wins into something thousands of firms feel. The Client Success Learning Program Manager leads the planning, execution, and growth of scalable learning and adoption programs for existing LEAP users. This role is responsible for helping customers deepen proficiency, adopt additional features, and consistently realize value through a mix of live learning (webinars, bootcamps, office hours) and digital lifecycle outreach. This is a net-new, high-impact role designed to scale best practices that have historically been delivered 1:1. You will build on a newly launched learning program and own both how learning is delivered live and how automated outreach is operationalized across the customer journey using Gainsight. You’ll collaborate closely with Client Success leadership, Client Success Managers, Product, Support, and internal subject matter experts to ensure customers receive the right learning at the right time with clear calls to action that drive adoption, satisfaction, and retention. The OTE range for this position sits between USD $115,000-140,000 dependent upon experience. Qualifications - 4+ years of experience in customer education, enablement, client success, training, or related roles - Proven experience designing and delivering live, instructor-led learning for software users - Strong facilitation skills with confidence presenting to groups in virtual environments - Excellent program management skills (planning, prioritization, execution) - Strong written communication and ability to translate product complexity into clear learning outcomes Requirements - Experience managing digital customer journeys, nurture campaigns, or lifecycle outreach - Hands-on experience with Gainsight, including CTAs, playbooks, and journey orchestration - Experience in SaaS, B2B software, or technology-driven environments - Familiarity with adult learning principles, instructional design, and engagement best practices - Experience supporting mid-market and/or enterprise customers Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Wellness Resources Company Description LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together. LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven incentives, flexible remote work, a generous Parenting Policy, and so much more. We strongly believe that mutual trust, personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources, and ongoing support to define a career with us. With us, your career will grow as you do, with opportunities to step into new roles, and explore new departments in this innovative industry. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. All LEAP employees must ensure ongoing compliance with organizational security policies, standards, procedures, and control frameworks including risk management and incident management processes.

• Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software • Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties • Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally. • Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn • Measure and report on client on-boarding & product adoption KPI's • Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients • Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so • Demonstrate the continued value and software development to existing clients through webinars and tutorials • Focus on key clients via meetings and providing clear communication about the value of LEAP

Role Description Our Client Success Managers are the passionate product experts building trusted client relationships that turn new customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others. From complaint handling and cancellation management to upselling and cross training on additional features, the team makes sure joining LEAP is as simple and intuitive as humanly possible. You’ll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable. What You'll Do - Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software - Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties - Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally - Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn - Measure and report on client onboarding & product adoption KPI's - Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients - Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so - Demonstrate the continued value and software development to existing clients through webinars and tutorials - Focus on key clients via meetings and providing clear communication about the value of LEAP Qualifications - 2+ years’ experience in a client facing role with a technology company or Legal background - Exceptional organizational skills and self-discipline - Ability to leverage cross functional business and technical resources to provide timely issue resolution - A thorough understanding of varying law firm’s culture and expectations - LEAP certification, or an aptitude for quick learning - An in-depth knowledge of the latest versions of Word, Excel and Outlook - Ability to leverage data to inform and support critical decisions - Familiarity with dealing with client conflict and frustrations in a positive manner Additional Qualities - An extensive understanding of Legal Accounting rules and bookkeeping - Knowledge of QuickBooks, Xero, Gainsight and/or Salesforce Benefits - Medical, Dental and Vision Plans Available - Fully remote work - 401k with Company Matching Program - Virtual Staff Events - Employee Assistance Plans - Flexible Annual Leave - Company Shares Opportunity - Salary range $80k-90k dependent upon experience Equal Opportunities Statement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We look for the best person for the job.

• Assist with the creation and scheduling of email marketing campaigns. • Support social media content creation and posting across various platforms. • Help monitor and analyze campaign metrics to evaluate effectiveness. • Conduct market research to identify trends and opportunities. • Collaborate with the marketing team on various projects and initiatives. • Contribute creatively to brainstorming sessions.