Layla

Title: Care Coordinator Location: remote Any City, Ontario, Canada Full-time Job Description: Layla’s mission is to empower people to take control of their mental health. We use client-centric innovation to understand and address gaps in the ever-changing realities in mental health. Today, Layla is a service that facilitates personalized individual, couples, family, and group therapy directly to the public as well as in collaboration with partners in the broader healthcare sector. Job Description We are looking for two driven individuals with excellent client care skills and customer service. This role is ideal for someone looking to deepen their existing client care experience within the mental health care space. It may be especially well-suited to someone considering graduate studies, further professional training, or another longer-term pathway in the mental health care space. This is a full-time role, weekday schedule. This is a remote position, and is open to anyone residing in Ontario. Travel to GTA (3-4 times per year) will be required and expenses covered by the company if the applicant resides outside the GTA. Applicants must be legally eligible to work in Canada. Responsibilities - Acting as the clients’ first point of contact with Layla and building a trusted relationship - Engaging in email and phone dialogue in a timely, professional, and helpful manner; - Keeping thorough and up-to-date logs on a daily basis; - Coordinating therapy services that fit clients’ needs and preferences. This includes conducting intake that takes into account multiple factors and where appropriate risk assessment and planning; - Working collaboratively with the client and therapists throughout the duration of the case to ensure high quality and clients/partner satisfaction; - Working with your broader Layla team to identify and assess processes to continually improve service delivery; - Participating in Layla organized activities to engage our community from time to time; - Responsible for a variety of administrative tasks that evolve over time; - Supporting initiatives outside of client and therapist coordination, including working collaboratively with various teams and functions across Layla on different projects (pod work) Interests - Passion for exceptional client service and the infrastructure and culture required to achieve it; - Interest in mental health, evidence-based practice, and appreciation for what drives success in therapy; - Enjoys talking to and helping people and advocating for their well-being; - Interest in being part of a high-growth, fast changing start-up. Training & Experience - You have completed an undergraduate degree, graduate degree, or diploma in a mental health related field (e.g. Social Work, Social Service Work, Psychology, Mental Health, Mental Health & Addictions) - 1+ years of combined work experience (including practicum) in client care, customer service, healthcare operations, case coordination/management, social work, or other related roles. Some of this experience is required to be in a frontline mental health related role; - Eligibility to register as Registered Social Worker or Registered Social Service Worker is not required but considered an asset - Excellent customer service skills; - Adaptable and quick study of updates to tech systems and workflow. High tolerance for change in a growing and evolving organization; - Computer skills (Google Suite, Sheets/Excel) and highly comfortable with technology. Professional Qualities - A dedicated professional, with high level of responsibility and care for their work - High curiosity and commitment to personal growth - Dependable with strong attention to detail and organization; ability to deliver high quality client care with high levels of responsiveness, efficiency, and accuracy; - Proactive with a growth mindset - Team-oriented and inclusive, promoting a welcoming environment - Responsive and highly communicative. Given the dynamic nature of our team, this role is for someone who can handle context switching and thrives with open communication - Able to handle uncertainty, change, and fluctuations in workload from time to time Location & logistical requirements - This is a remote full time job requiring 40 working hours per week. You will have some flexibility in setting your own schedule (e.g. starting anytime between 8am to 10am EST) - Access to private, quiet and confidential workspace that allows for the protection of confidential information and the avoidance of disruption. This is important for team collaboration as well as speaking to clients professionally and confidentially. - Access to a mobile phone and internet connection with sufficient bandwidth and connection speed. - Company will provide a setup budget, computer as well as a set monthly budget to cover the use of personal devices for work. Benefits - A diverse, passionate, and friendly team. - Supportive health & wellness benefits for you and your family. - Comprehensive benefits package. - 20 days of paid vacation + paid sick and family responsibility leave - Individual Development Benefit - dedicated days and flexible annual budget to support your learning and professional growth. - Work from home setup budget

Independent Psychologist in Ontario - Diagnostic Assessments (ADHD, BPD) remote Anywhere in Ontario, Ontario, Canada . Description About Layla Layla empowers Canadians to take greater control of their mental health, bridging the gap between wanting care and getting it. Through a client-centered approach, we make it faster to connect with the right therapist or mental health support. Today, we offer timely and personalized therapy for individuals, couples, families, group therapy, and psychological assessments. Since our founding in 2019, our platform has facilitated the delivery of over 100,000 therapy sessions with the support of over 500 licensed Psychologists, Social Workers, and Psychotherapists across four provinces in Canada. About our assessments We are seeking licensed clinical psychologists in Ontario to provide diagnostic assessments as independent contractors. Layla works with psychologists in private practice in Ontario, Alberta, British Columbia and Nova Scotia. We help complement your private practice with clients that align to your strengths and areas of clinical interest. We understand that you went into private practice perhaps seeking more independence, and we work with you to retain that control and flexibility while belonging to a new community. We offer psychodiagnostic assessments for ADHD, mood and anxiety disorders, trauma, BPD, health-related disorders, substance use disorders, eating disorders, and more. While we provide assessments for other presenting concerns, we only require capacity at this time from psychologists who can assess for ADHD and ideally those who can assess for both ADHD and BPD. You would provide basic diagnostic assessments that support clients who are looking for diagnoses for purposes such as treatment planning, medication management from their GPs, or potential accommodations at work or school. At this time, this program does not provide assessments for third-party disability applications, capacity or custody evaluations, legal or tax reasons, medical-legal assessments, or psychoeducational assessments. Tailored collaboration You let us know your capacity/how many assessments you would like to do per week or month. We tailor our collaboration to suit your private practice, and you retain control over your schedule and workload. There are no monthly or referral fees. You are paid a flat fee for each completed assessment and we pay for the psychometrics you choose to administer. A new model and community Be part of a new model to simplify clients’ access to assessments. We work with compassionate and competent psychologists committed to achieving better outcomes for their clients. Layla Partner Psychologists will receive access to our Layla Therapy educational events and social events. Basic requirements for consideration - Licensed psychologist or psychological associate with the College of Psychologists of Ontario - Training and experience assessing for ADHD, BPD, mood/anxiety disorders, trauma, etc. - Professional malpractice liability insurance in place - Comfortable using technology - Ability to see clients online (secure platform provided by Layla) Remote Anywhere in Ontario, Canada Contract