Latitude Financial Services

Title: Head of Technology - Data Enablement and MarTech Activation Location: Melbourne Australia Job Description: At Latitude, we make it possible - for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life. We make it possible… - to spend more time with your loved ones - with an extra week of paid leave each year through our Take 5 initiative. - to balance work and life - with a hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week - to put your wellbeing first - with Sonder, a 24/7 support app for mental and physical wellness. - to access great financial benefits - with discounts on Latitude products and services. About the role The Head of Technology - Data Enablement & MarTech Activation leads the technology capabilities that make trusted data usable at scale and turn that data into measurable customer activation. This role is accountable for an integrated strategy and delivery roadmap spanning modern data platforms and pipelines, enterprise data products, data management and quality, and the marketing technology stack that enables compliant, timely and optimised campaign execution. You'll build strong partnerships across Product, Risk / Compliance, Customer Care, and lead a high‑performing team that delivers real commercial value. Responsibilities: - Own and execute an integrated roadmap across data enablement and marketing activation, ensuring clear prioritisation, governance and delivery transparency. - Lead a lean, hands‑on engineering capability to design and deliver scalable, secure, cloud‑native data platforms and pipelines. - Drive engineering excellence through CI/CD, automated testing, observability and DevSecOps practices across data and martech platforms. - Establish and maintain platform ownership disciplines including funding models, total cost of ownership, lifecycle management and vendor relationships. - Set direction for enterprise data products, defining outcomes, success measures and prioritised backlogs aligned to business needs. - Own the technology enablement of marketing activation, ensuring martech platforms are stable, integrated and optimised for compliant campaign execution. - Enable reliable, repeatable campaign delivery through strong release hygiene, testing, experimentation and performance optimisation. - Lead, develop and retain a multidisciplinary team, building a culture of ownership, continuous improvement and strong delivery discipline. - Manage operational costs and investments, and clearly articulate value delivered including ROI, revenue and cost benefits. What you'll bring: - Proven people leadership experience building and leading high‑performing multidisciplinary teams. - Strong strategic thinking and stakeholder engagement skills, with the ability to translate strategy into executable roadmaps. - Deep understanding of modern data platforms and engineering practices (e.g. cloud‑native architectures, pipelines, CI/CD, security‑by‑design). - Working knowledge of marketing technology and activation concepts, including marketing automation, CDP‑style data flows, personalisation and measurement. - Commercial and financial discipline, including experience managing cost, investment and vendor relationships. - An AI‑native mindset - regularly leveraging AI tools to enhance decision‑making, accelerate delivery and improve team efficiency. Sometimes the best candidates don't have 100% of what is listed above, but if you have most and are confident, you'd be a good fit, we'd love to hear from you! Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both. We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

About the role This is a high‑impact, desk‑based Broker Specialist role designed for someone who thrives on proactive engagement, outbound sales activity and relationship building. Working from home, you’ll manage and grow a portfolio of brokers, driving utilisation, conversion and re‑engagement, while partnering closely with Relationship Managers, Credit and Funding teams to deliver an exceptional broker and customer experience. This role is ideal if you enjoy being on the phone, influencing outcomes, solving deal scenarios and activating brokers to write more business — all from a structured, home‑based environment. Responsibilities: As a Broker Specialist, you’ll be responsible for proactively managing and activating your broker portfolio through structured outbound activity, Webinar meetings, and relationship‑led sales conversations. Your responsibilities will include: - Proactively engaging brokers through a high‑volume outbound call program and Webinar sessions - Activating and re‑engaging brokers to increase utilisation and conversion - Building awareness of Latitude products, credit appetite, policies and processes - Supporting brokers across the full lifecycle: - Scenario assistance and deal structuring - Policy clarification and quoting support - Application and loan lodgement guidance - Managing broker enquiries via phone and email while maintaining a sales mindset - Delivering targeted re‑engagement initiatives (including campaigns and webinars) for dormant brokers - Partnering with Relationship Managers to prepare high‑performing brokers for transition into Relationship Manager portfolios This role is measured on broker engagement, outbound activity, utilisation and sales outcomes. Accreditation, compliance & risk In addition to sales activation, you’ll play a critical role in maintaining the integrity of Latitude’s broker network by: - Managing end‑to‑end broker accreditation and onboarding - Completing dealership compliance checks - Maintaining accurate broker records and updates - Ensuring all activity aligns with Latitude policy and regulatory requirements - Working with aggregators and internal risk teams where required Who we’re looking for We’re a small, high‑performing team — so we’re looking for someone who is proactive, disciplined and comfortable working autonomously. You’ll bring: - Experience in financial services preferred but not critical - Proven experience in outbound sales, support or relationship management - Confidence managing phone‑based sales and engagement from a WFH environment - Strong organisation skills and the ability to manage a large, active portfolio - Strong communication, negotiation and problem‑solving skills - Experience within the broker or aggregator environment is highly regarded. Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you! Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both. We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.