Lark

• Lead marketing representation in critical external commercial plan partner meetings • Collaborate closely with account management to define, develop, and deliver essential marketing assets • Lead end-to-end marketing execution for Medicare programs • Own the execution of high-impact consumer enrollment campaigns • Partner closely with AM teams to respond to client marketing requests • Lead campaign performance tracking with a focus on enrollment and engagement metrics • Partner closely with legal to ensure compliance of marketing materials • Use strategic thinking to identify and resolve complex enrollment issues

• Own the product strategy and roadmap • Collaborate with health plan clients • Translate client needs into detailed specs • Define and track success metrics

• Drive Alignment and Foster Strong Partnerships • Plan and Deliver with Clarity and Focus • Coordinate Cross-Functional Execution and Manage Dependencies • Facilitate Collaboration and Delivery Routines • Communicate Clearly and Effectively • Support Launch Success and Readiness • Improve and Evolve Ways of Working

• Serve as the primary operational consultant between Lark and our customers, conducting regular check-ins and maintaining consistent communication on the following; • Goal progress and address outstanding action items • Analyze data to identify key trends and provide actionable insights • Consult with Lark’s clients to understand their needs, anticipate challenges, and recommend tailored solutions, leveraging your expertise in Lark’s technology • Leverage Lark’s technology in combination with the client’s business expertise to enable clear and effective customer communication. • Document, track, and communicate the status of open inquiries and initiatives to the customer. • Identify and mitigate risks impacting our customers or Lark’s strategic objectives and goals • Ensure that Lark meets our contractual obligations to customers by working collaboratively with internal Lark teams to consult clients on operational and technical inquiries • Review, analyze, and deliver client reports on time • Build and maintain strong business relationships with partners and all internal and external key stakeholders

• Identify high-value customers: You'll be on the lookout for customers who can bring the most value to our organization. • Pitching like a pro: You'll use your amazing communication skills to pitch our exciting value proposition and close deals like a champ. • Building lasting relationships: You'll be the person our customers turn to when they need help or have questions. By building strong relationships, you'll generate more revenue and drive customer loyalty. • Upselling and cross-selling: You'll be our customers' go-to person for all their needs. By identifying opportunities to upsell or cross-sell, you'll generate even more revenue for our organization. • Delivering exceptional service: You'll be coordinating with various departments to make sure our customers have a smooth and satisfying experience. By developing client-focused solutions, you'll improve customer satisfaction and drive repeat business.

• Drive alignment and foster strong partnerships • Plan and Deliver with Clarity and Focus • Coordinate Cross-Functional Execution and Manage Dependencies • Facilitate Collaboration and Delivery Routines • Communicate Clearly and Effectively • Support Launch Success and Readiness • Improve and Evolve Ways of Working • Guide Through Complexity • Provide Mentorship and Guidance