Lanes Group

• Targeting and sourcing new business across the region • Working with National accounts to develop and grow business • Attending site visits to evaluate work requested • Quoting for works quickly in accordance with costings • Proactively following up on quotations to secure business • Upselling to existing clients, maintaining relationships and understand future needs to secure business • Managing your own diary, administration • Working closely with depot manager to achieve sales targets and forecasting • Travelling to various locations and regional training events & meetings • Attending sales events, networking events • Proactively selling the services through advertising campaigns and linkedin etc

• Conduct thorough investigations on all FPNs understanding the root cause allowing for identification of trends and themes, allowing improvements to be identified. • Utilise systems, mainly big change to receive and/or send details of FPNs and other street works information. • Collaborate with operations sharing details of failures, sharing successes and implementing process changes to drive future improvements. • Conducting training for new employees and/or any refresher training required within the current team in relation to street work management. • Clear understanding of process, with the ability to identify initiatives and improvements that demonstrate efficiency. • Manage and share reporting to the wider functions, additional upward management reporting will be required. • Knowledge of SLA’s and KPI’s in line with the contract to actively manage the team to meet contractual requirements and preventing penalties. • Liaise where required with local authorities to ensure smooth coordination and resolution of disputes. • Monitor, agree and ensure completion and timely return to the client all Defect charges within the required SLA period. • Work closely with the Street work and compliance manager to implement positive change, reducing both volumes and costs of all associated fines, assisting in other workloads where required. • Reviewing all fixed penalty notices (FPNs) within a set timescale, using knowledge to accept, dispute or reject the fine based on information from thorough investigation.