La Frontera Center Inc.

Role Description In this position, the Bilingual Hotline Specialist will provide remote (from home) crisis phone interventions for callers to the suicide hotline. Additionally, for the calls received, they will make appropriate referrals for available services. - Must pass both a written and verbal Spanish Language Proficiency Test. (English/Spanish) - Must be an Arizona resident Essential Responsibilities: - Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. - Effectively assess clinical situations and needs of all callers. - Provide safe and effective clinical interventions to all callers. - Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. - Forward internal referrals to the appropriate program(s) with all required information in a timely manner. - Work collaboratively with internal and external clients/customers. - Maintain a positive attitude and flexibility to assist others. - Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. - Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. - Assist the hotline clinical coordinator in training new staff. - Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor. - Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. Qualifications - Bachelor’s Degree in Counseling, Social Work, or related field required. - Minimum of 3 years of experience in the behavioral health field. - Crisis, call center, and chat & text experience preferred. - Experience in the mental/behavioral health field preferred. - Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment. - Spanish/English bilingual needed. ***Bilingual Differential Pay per hour*** - A fingerprint clearance card is required or eligibility to obtain one. Requirements - Excellent oral and written communication skills. - Proficient in the use of technology including chat & text functions. - Clear and effective communication. - Strong customer service. - Strong problem-solving and analytical skills. - Ability to document detailed information. - Ability to multi-task. - Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation. - Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. - Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners. Benefits - Generous PTO. - 10 paid holidays per year. - Medical plans (4 choices). - Dental plans (2 choices). - Vision plans (2 choices). - 403(b) retirement plan. - Retirement Allowance. - Company paid Life/AD&D and Long-term Disability. - Voluntary additional Life and Short-term Disability. - Tuition Reimbursement. - Licensure Reimbursement. - Elder Care assistance. - Pet Insurance and much more!

Role Description The Specialist, while working remotely (from home), will ensure the quality of services to clients, coordinate day-to-day operations of the program, and recommend and implement changes that would improve the delivery of services. They will be expected to provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. Directly supervise remote (from home) clinical staff. Remote but must be an AZ resident. Essential Responsibilities - Answer all chats & texts in a timely and professional manner while meeting agency goals. - Effectively assess clinical situations and needs of all chatters. - Provide quality assurance of the program's service delivery. - Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. - Forward internal referrals to the appropriate program(s) with all required information in a timely manner. - Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. - Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. - Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. - Comply with and assure compliance by staff with the agency's standard of care for service delivery. - Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management. - Ensure quality service delivery including clinical care and all associated documentation. - Maintain all client records in accordance with agency policies and procedures. - Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs. - Provide instruction and training for interns and staff. - Adhere to the agency's policies and procedures and assure that staff is in compliance. - Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. - Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care. - Provide and deliver at least 40 hours of work per week. - Attend meetings and training outside of regularly scheduled work hours. - Program Coordinators will be required to work beyond scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. What you’ll provide - Excellent oral and written communication skills. - Clear and effective communication. - Strong customer service. - Strong problem-solving and analytical skills. - Ability to document detailed information. - Ability to multitask. - Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation. - Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. - Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners. Education and Experience - A bachelor's degree in counseling, social work, or a related field is required. - Minimum of 5 years of experience in the behavioral health field. - Crisis Experience preferred. - Supervisory experience preferred. - Program Development preferred. What you’ll experience - The typical work environment will be remote. - Employees must be able to lift up to 25 pounds at times. Benefits - Generous PTO. - 10 paid holidays per year. - Medical plans (4 choices). - Dental plans (2 choices). - Vision plans (2 choices). - 403(b) retirement plan. - Retirement Allowance. - Company-paid Life/AD&D and Long Term Disability. - Voluntary additional Life and Short-term Disability. - Tuition Reimbursement. - Licensure Reimbursement. - Elder Care Assistance. - Pet Insurance and much more!

Role Description As a Hotline Specialist, you will support callers who call our suicide hotline by providing crisis phone interventions to military veterans, service members, and their families involved. Additionally, you will use your experience to recommend the appropriate referrals for available services. Remote but must be an AZ resident. Essential Responsibilities: - Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. - Effectively assess clinical situations and needs of all callers. - Provide safe and effective clinical interventions to all callers. - Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. - Forward internal referrals to the appropriate program(s) with all required information in a timely manner. - Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others. - Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. - Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. - Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. - Assist the hotline clinical coordinator in training new staff. - Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor. - Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. Qualifications - Bachelor’s Degree in Psychology, Counseling, Social Work, or a directly related field is required for Specialist roles. - Minimum of 5 years experience in the behavioral health field. - Crisis Experience preferred. Requirements - The typical work environment will be at an EMPACT office, working indoors. - Employees must be able to lift up to 25 pounds at times. - Occasional travel to training and out-of-state locations may occur as needed. - The possibility to work from home may be necessary. Benefits - Generous PTO - 10 paid holidays per year - Medical plans (4 choices) - Dental plans (2 choices) - Vision plans (2 choices) - 403(b) retirement plan - Retirement Allowance - Company-paid Life/AD&D and Long-term Disability - Voluntary additional Life and Short-term Disability - Tuition Reimbursement - Licensure Reimbursement - Elder Care Assistance - Pet Insurance and much more!

Role Description In this position, as a Hotline Therapist, you will support callers who call our suicide hotline by providing crisis phone interventions to military veterans, service members, and their families involved. Additionally, you will use your experience to recommend the appropriate referrals for available services. Remote but must be an AZ resident. Essential Responsibilities: - Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. - Effectively assess clinical situations and needs of all callers. - Provide safe and effective clinical interventions to all callers. - Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. - Forward internal referrals to the appropriate program(s) with all required information in a timely manner. - Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others. - Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. - Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. - Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. - Assist the hotline clinical coordinator in training new staff. - Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor. - Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. Qualifications - A Master’s Degree in Psychology, Counseling, Social Work, or a directly related field is required for Therapist roles. - Bachelor’s Degree in Psychology, Counseling, Social Work, or a directly related field is required for Specialist roles. - Minimum of 5 years of experience in the behavioral health field. - Crisis Experience preferred. - Experience working with Veterans and Veteran family members preferred. - Passion for working in support of Military Veterans, their families, and our military. Requirements - The typical work environment will be remote, working indoors. - Employees must be able to lift up to 25 pounds at times. - Occasional travel to training and out-of-state locations may occur as needed. - The possibility to work from home may be necessary. Benefits - Generous PTO - 10 paid holidays per year - Medical plans (4 choices) - Dental plans (2 choices) - Vision plans (2 choices) - 403(b) retirement plan - Retirement Allowance - Company-paid Life/AD&D and Long-term Disability - Voluntary additional Life and Short-term Disability - Tuition Reimbursement - Licensure Reimbursement - Elder Care Assistance - Pet Insurance and much more!