L10n People Ltd

Role Description This is a remote position. Our Client is hiring a Senior Program Director, AI Data Services to lead complex customer programs across their growing Data Services. This role will be responsible for managing strategic delivery programs across AI data, multilingual AI, speech and audio, expert review, data quality, model improvement workflows, and related technical services. The Senior Program Director will act as a key bridge between customer requirements, commercial commitments, and operational delivery. The ideal candidate is a strong program leader who can manage complexity, drive accountability, communicate clearly with customers and internal teams, and create structure in a fast-moving environment. - Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations. - Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication. - Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered. - Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models. - Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management. - Identify delivery risks early and drive mitigation plans across internal teams. - Improve program documentation, delivery playbooks, reporting templates, and operational processes. - Support complex AI data, multilingual, speech/audio, expert review, and managed services programs. - Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated. - Build strong relationships with customers and internal stakeholders. Qualifications - Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO. - Experience managing complex customer-facing delivery programs. - Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations. - Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams. - Strong customer communication and executive-facing presentation skills. - Ability to bring structure to ambiguous or fast-changing programs. - Strong documentation, reporting, and process improvement skills. - Commercial awareness and understanding of how delivery execution impacts customer growth and retention. Requirements - Experience with AI data services, LLM workflows, model evaluation, speech/audio AI, multilingual AI, expert review, data annotation, or data quality. - Experience supporting strategic enterprise or AI customers. - Experience working across U.S., European, and Latin America time zones. - Experience in a scaling business unit or high-growth services environment. - Experience building program governance models or improving delivery operations. Success in This Role - Stronger governance across strategic Data Services programs. - Clearer customer communication and delivery reporting. - Improved launch discipline, milestone tracking, and risk management. - Better alignment between Sales, Solutions, Operations, Quality, and Supply Chain. - Reduced delivery risk for complex customer programs. - More scalable program management capacity for Data Services growth.

Role Description We are hiring a Marketing Director, AI Data Services to lead marketing strategy and execution for our growing Data Services. This role will support our work across AI data, multilingual AI, speech and audio, expert review, data quality, model improvement workflows, and related technical services. The ideal candidate is a hands-on B2B marketing leader who can market complex services to technical and enterprise buyers, including AI teams, research teams, product leaders, data leaders, engineering stakeholders, and procurement teams. The Marketing Director will define our positioning, build research-led marketing programs, create customer-facing materials, support sales and account growth, and strengthen Our Client’s credibility in the AI data market. Responsibilities - Own the marketing strategy and execution plan for Our Client’s AI Data Services business. - Develop positioning and messaging for AI data, multilingual AI, speech/audio, expert review, data quality, and managed data services. - Translate complex technical capabilities into clear commercial value propositions for technical and executive buyers. - Build marketing assets for technical audiences, including AI researchers, ML teams, data science teams, product teams, and engineering leaders. - Lead research-led marketing initiatives, including insight reports, benchmark-style content, technical explainers, market perspectives, and thought leadership. - Create and execute campaigns targeting priority customer segments and strategic accounts. - Develop high-quality content, including web pages, sales decks, one-pagers, case studies, white papers, email campaigns, LinkedIn content, webinars, and event materials. - Support account-based marketing and sales enablement for strategic AI and enterprise technology accounts. - Build customer proof points, case studies, success stories, and reusable narratives from active and completed customer work. - Own the AI Data Services website content strategy and improve how Our Client presents its capabilities online. - Partner closely with Sales, Solutions, Operations, and senior leadership to align marketing activity with commercial priorities. Qualifications - Significant B2B marketing experience in AI, data services, SaaS, enterprise technology, cloud, developer tools, technical services, localization technology, or a related field. - Experience marketing to technical or sophisticated enterprise buyers. - Strong experience in product marketing, positioning, messaging, content strategy, campaign execution, and sales enablement. - Proven ability to turn technical products, services, or capabilities into clear commercial messaging. - Experience owning both marketing strategy and hands-on execution. - Strong writing, communication, and storytelling skills. - Experience partnering with Sales, Solutions, Product, Operations, or senior leadership teams. - Commercial mindset with an understanding of how marketing supports pipeline, revenue, customer credibility, and account expansion. Nice to have - Experience in AI, machine learning, AI data services, LLM workflows, speech/audio AI, multilingual AI, model improvement, expert review, or data quality. - Experience with research-led marketing, insight reports, benchmark-style content, technical content, or category-building campaigns. - Experience supporting account-based marketing or strategic enterprise sales motions. - Experience marketing to AI labs, technical buyers, data science teams, ML teams, or enterprise AI teams. - Experience building a marketing function in an early-stage or developing business unit. Success in This Role - Clear and differentiated positioning for Our Client’s AI Data Services. - Stronger website, sales materials, proposals, and customer-facing content. - Research-led marketing assets that build credibility with technical buyers. - Campaigns that support target-account engagement and pipeline generation. - High-quality case studies, proof points, and thought leadership. - Better alignment between Marketing, Sales, Solutions, Operations, and business unit leadership. - A scalable marketing foundation that supports AI Data Services growth.

Role Description We are hiring a Senior Solutions Engineer to help shape and scale our AI Data Solutions, working with leading AI labs, frontier model developers, and enterprise AI teams on complex data, evaluation, and model development workflows. This is a senior, customer-facing role at the intersection of AI, solution design, commercial strategy, and operational execution. The right candidate will understand customer needs, translate ambiguous model development challenges into practical solutions, and help design scalable programs across human data, expert review, multilingual evaluation, speech/audio, transcription, model assessment, and post-training workflows. The Senior Solutions Engineer will help define what we sell, how we scope it, and how we ensure it can be delivered at quality and scale. Responsibilities - Partner with Sales and senior leadership on strategic customer opportunities with AI labs, model development teams, and enterprise AI organizations. - Lead discovery conversations with technical, research, product, operations, and executive stakeholders. - Translate customer requirements into clear solution designs, workflows, pilot plans, proposals, and implementation approaches. - Design solutions across model evaluation, multilingual data, speech/audio, transcription, expert review, post-training data, and quality workflows. - Support RFPs, RFIs, proposals, pricing assumptions, and Statements of Work. - Create customer-facing materials including solution narratives, workflow diagrams, pilot structures, and technical explanations. - Work closely with Delivery, Quality, Supply Chain, and Technology teams to ensure proposed solutions are feasible, scalable, and commercially sound. - Support clean handoff from Sales to Delivery, including requirements, assumptions, risks, and success criteria. - Build reusable solution templates, scoping frameworks, and best practices for AI data and evaluation programs. - Stay close to industry trends in model evaluation, benchmarking, RLHF, post-training data, agentic workflows, and multilingual AI. Qualifications - 6+ years of experience in Solutions Engineering, Solutions Consulting, Technical Pre-Sales, AI Data Services, ML/Data Operations, Enterprise Technology, or a related role. - Experience supporting complex B2B sales cycles with technical, operational, and executive stakeholders. - Strong ability to translate ambiguous customer needs into clear requirements, solution designs, proposals, and delivery plans. - Experience supporting discovery, RFP/RFI responses, pilots, proposals, and customer presentations. - Strong written and verbal communication skills. - Strong commercial judgment, with the ability to balance customer needs, feasibility, quality, timeline, cost, and margin. - Comfort working in a fast-moving environment where solutions and processes are still being built. Requirements - Experience with AI, machine learning, data services, model evaluation, annotation, transcription, localization, LLM evaluation, RLHF, or post-training workflows. - Experience working with AI labs, enterprise AI teams, research organizations, or AI product companies. - Familiarity with human-in-the-loop workflows, expert review, multilingual data, speech/audio, quality frameworks, or benchmark design. - Experience designing pilots or proof-of-concept programs for strategic customers. - Experience working with global delivery, contractor, crowd, or expert workforce models. Success in This Role - Customers view Our Client as a credible partner for AI data and model evaluation. - Sales teams are better equipped to engage sophisticated AI buyers. - Pilots are clearly scoped, commercially sound, and operationally executable. - Delivery teams receive clean handoffs with clear requirements and success criteria. - Repeatable solution frameworks are created for common AI data and evaluation use cases. - Our Client is better positioned with frontier AI labs and high-value enterprise AI customers.

Role Description This is a hands-on leadership position for an experienced operator who can both develop strategy and execute. The ideal candidate has a track record of scaling teams and businesses, implementing operational best practices, and driving commercial growth within language services, interpreting, language access, or related professional services sectors. - Lead day-to-day business operations and organizational performance. - Develop and execute growth strategies to support revenue expansion. - Build, mentor, and develop high-performing teams and future leaders. - Improve operational processes, accountability, and business efficiency. - Identify opportunities to leverage technology, AI, and innovation. - Support business development, strategic partnerships, and market expansion. - Represent the company at industry events, client meetings, and conferences. Qualifications - 10+ years of leadership experience within language services, interpreting, language access, or related professional services industries. - Proven experience scaling a business, division, or operational function through a significant growth phase. - Experience working within larger organizations and applying best practices to smaller, entrepreneurial environments. - Strong understanding of industry trends, including technology, AI, automation, and evolving service models. - Demonstrated success building teams, developing leaders, and driving organizational change. - Entrepreneurial mindset with the ability to thrive in a hands-on environment. - Strong commercial and operational leadership capabilities. - Willingness to travel internationally as required. Requirements - Experience beyond traditional translation services, particularly in interpreting, language access, or related service lines. - Experience serving healthcare, government, legal, financial services, or regulated industries. - Experience launching or expanding new services, business units, or growth initiatives. - Background in technology-enabled services, managed services, consulting, or BPO environments. Leadership Attributes - A bias for action and execution. - Strong communication and relationship-building skills. - The ability to inspire and develop teams. - Strategic thinking combined with operational discipline. - High integrity and accountability. - A growth-oriented and innovative mindset.

Role Description Our client is seeking a strategic and driven Head of Supply Chain Management to lead and scale their global supplier and external workforce operations. This role is central to supporting their core Localisation services and their rapidly expanding Data Annotation and AI data services offerings. You will play a critical role in shaping how our client builds, manages, and optimises their global network of suppliers, freelancers, and data annotation resources. This is a high-impact leadership opportunity for someone who thrives in a fast-paced, growth-oriented environment and is excited by the intersection of language services and AI. What You’ll Do - Lead & Scale the Function - Define and evolve the Supply Chain Management (SCM) operating model to support growth across Localisation and AI data services - Build, lead, and develop a high-performing global team - Align team performance with business priorities and drive accountability - Drive Capacity & Supply Strategy - Develop a clear view of global supplier capacity and workforce capability - Anticipate future client needs, particularly in AI data services - Strengthen and diversify the supply base to ensure scalability and resilience - Track KPIs and proactively address risks or gaps - Build a World-Class Supplier Network - Lead global recruitment of suppliers across languages, services, and modalities (Translation, MTPE, Transcreation, LQA, voice-over, DTP, transcription, data annotation, etc.) - Run targeted recruitment campaigns for key locales, verticals, and AI initiatives - Own end-to-end onboarding, testing, and qualification processes - Ensure all suppliers meet quality, contractual, and compliance standards - Develop Strategic Partnerships - Build and maintain strong supplier relationships - Negotiate competitive rates and commercial terms - Identify and onboard best-in-class providers across language, AI, and data services - Partner Across the Business - Collaborate with Sales, Production, and Solutions teams to shape service offerings - Provide supplier insights to support client proposals - Represent SCM in client engagements and internal forums - Drive Innovation & Efficiency - Lead automation initiatives to streamline onboarding and workflows - Implement efficient intake processes to support Sales and Solutions needs - Continuously improve processes to enhance scalability and reduce manual effort - Governance & Compliance - Own supplier data, documentation, and systems - Ensure data protection, security, and compliance standards are embedded - Act as key stakeholder for supplier-related systems and tools Qualifications - 8+ years’ experience in localisation, language services, AI data services, or a related field - Proven leadership experience in vendor management, supply chain, talent acquisition, or workforce operations - Experience managing large external workforces (e.g. data annotation, BPO, or global freelance networks) - Strong commercial acumen and negotiation skills - Experience scaling onboarding processes using automation, workflow tools, or supplier platforms - Knowledge of language services beyond translation (MTPE, LQA, transcreation, etc.) - Familiarity with CAT tools, MT engines, and AI-assisted production tools - Highly organised, analytical, and results-driven - Excellent stakeholder management and communication skills - Degree in Languages, Business, Operations, Procurement, or similar (preferred) - Additional languages are an advantage Who You Are - A strategic leader who can operate at both a big-picture and hands-on level - Passionate about building scalable global operations - Comfortable navigating complexity and driving change - A collaborative partner who thrives cross-functionally - Curious and forward-thinking, with an interest in AI and evolving industry trends