KSA Integration

• Serve as Task Order Project Manager (TOPM), providing end-to-end oversight for all contract activities; coordinate staffing, deliverables, and performance across all task areas and report status to the COR. • Develop and deliver Monthly Activity Reports detailing actions accomplished and status of open items. • Develop and maintain program schedules, track milestones, manage risk, and produce status reports aligned with DoW and Marine Corps performance requirements. • Monitor mandated monthly and semi-annual audit reviews using Insights on Demand; identify program risk, ensure internal controls are effective, and draft Corrective Action Plans for HQ-level audit findings. • Analyze GCPC metrics and produce reports on certification, payments, transactions, financials, delinquencies, and audit completions to support the Level 3 Agency Program Coordinator (APC). • Assess and provide recommendations on system issues across DoW e-business platforms including DAI, US Bank Access Online, Insights on Demand, Navy ERP, and PIEE; represent stakeholder interests in integration meetings. • Research DoW, DoN, and Marine Corps regulations and policy to improve GCPC program operations, advise Government personnel, and develop training materials for program participants. • Maintain Internal Operating Procedures and user resource materials reflecting changes to financial and payment systems affecting cardholder and Approving Official responsibilities.

• Support audit and compliance activities by monitoring mandated monthly and semi-annual reviews, extracting data from Insights on Demand to identify risks, and ensuring internal controls are effective. • Analyze GCPC program metrics and produce reports on certification, payments, transactions, financials, delinquencies, and audit completions for the Level 3 Agency Program Coordinator (APC). • Execute PPMAP audit reviews by analyzing purchase card files and reviewing training and delegation documentation for regulatory compliance. • Perform trend analysis on compliance results and recommend corrective actions; support drafting of Corrective Action Plans as directed by the TOPM. • Provide monthly assessment of US Bank transaction spend, invoice approval activity, and certification data to determine account payment status and prevent late payments. • Monitor data interface issues between the card servicing bank and financial/payment systems (DAI, Navy ERP, PIEE); assist units in resolving issues to restore payment processing. • Assist with research of DoW, DoN, and Marine Corps purchase card regulations and policy to support program participants and develop training materials. • Monitor regularly scheduled and ad hoc reports to ensure program compliance and disseminate information to program users; maintain the purchase card SharePoint site.

Title: Customer Care Representative Marine Corps Wounded Warrior Call Center Location: Quantico, VA Job Description: KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor “Hire Vets” Platinum Medallion Award from 2021 to 2025. KSA Integration is currently hiring a Customer Care Representative (CCR) position for the following shifts: - 2nd Shift 4:00 PM-12:30 AM Sunday - Thursday/Tuesday - Saturday - Hybrid work is available (2 days per week). CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs. The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs. Equally important, the CCR shall fully capture the essence of the WII Marines’ concerns/issues and properly document the information in MCWIITS. WWCC CCRs will typically work in shifts supporting 24-hour operations with manning dictated by anticipated incoming call volume and availability of target population for outreach. CCR schedules are broken into three shifts to maintain 24/7/365 operations. Initial training is for two weeks in the Wounded Warrior Call Center from 9:00 AM-5:30 PM. Upon completion of training, employees will be scheduled for shifts referenced above. Requirements - Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation. - Familiarity with the organization and functions of the United States Marine Corps. - Must be proficient in Microsoft Office 365. KSA Integration is an equal opportunity employer.