Kettle & Fire

Role Description Kettle & Fire is looking for a detail-oriented operator to help drive flawless execution and scale our retail sales operations as a Retail Sales Coordinator. This is a high-volume, high-impact administrative position responsible for serving as the operational backbone of our Sales team, managing critical data platforms, and ensuring seamless coordination across our broker and customer networks. As the Retail Sales Coordinator, you will own the day-to-day operational execution for major distributors like UNFI and KeHE, manage vital data and systems, and build scalable processes that enable our sales organization to thrive. This position is a full-time, remote position, reporting to the VP of Sales. What You'll Own - Account Execution & Program Management: Manage the day-to-day operational execution that supports our Retail channel business, ensuring launches, promotions, and retailer programs run smoothly. Serve as a key point of coordination between internal teams, brokers, distributors, and retail partners. - Process & Systems Improvement: Build and improve scalable sales processes that support efficient execution and organizational growth, including creating clearer workflows, stronger documentation, and more streamlined systems across the sales organization. - Vendor Portal & Retail Systems Management: Oversee item setup, maintenance, and compliance across key platforms including KeHE, UNFI, SPINS, and Nielsen, ensuring product information and assets remain accurate across retailer and distributor systems. - Promotions & Program Execution: Coordinate promotional calendars, seasonal programs, displays, and pricing activities across priority accounts, partnering closely with cross-functional teams to ensure timely and accurate execution. - Retailer Presentations: Support the creation of polished, data-driven retailer presentations by maintaining updated sales data, coordinating assets, and ensuring consistency across materials. - New Customers: Support onboarding for new retail and direct customers by coordinating setup details across Sales, Operations, and Finance to ensure a smooth and organized transition into execution. Qualifications - Bachelor’s Degree - 3+ years of experience in retail sales support, sales operations, or CPG account coordination - Experience working with UNFI and KeHE - Intermediate/Advanced Excel and PowerPoint skills - A process-oriented mindset with the ability to improve workflows and execution - Excellent communication and collaboration skills to work with internal and external partners - A proactive, team-first approach and strong sense of ownership Benefits - Vacation & Holidays: Three weeks of paid vacation each calendar year, along with 12 paid holidays each year. - Health insurance: Choice to opt-in to the best medical, dental, and vision insurance available. - Sparks Benefits: Nutrition, Fitness, and Education allowance and resources. - Free product: Team members receive free product for personal use.

Kettle & Fire is looking for a high-ownership, relationship-driven operator to help scale and strengthen our influencer and brand community ecosystem. This is not a transactional outreach role. It’s a high-volume, high-impact position responsible for expanding our creator network, executing campaigns with precision, and building long-term brand loyalty through thoughtful creator and community relationships. As Influencer + Community Coordinator, you’ll lead and support seeding, micro-creator campaigns, ambassador programs, and product launches across cooking broth, tallow, and co-branded initiatives  while also owning proactive brand community engagement across DMs, comments, and brand tags. This role will begin as a contract position with the opportunity to convert to full-time based on performance, ownership, and demonstrated impact. We’re looking for someone who moves quickly, communicates clearly, and understands that influencer marketing and community engagement are long-term brand-building levers — not just one-off campaigns. Who We Are: At Kettle & Fire, we exist to create products that heal rather than harm - nourishing people on their path to better health and building a food system we can be proud of. We’re a company of A-players who move fast, think clearly, and act with intent. We own our outcomes, speak with radical candor, and embrace a growth mindset - pushing ourselves and each other to keep learning, improving, and delivering high-quality work that matters. We’re obsessed with the customer, insanely focused on mission-critical work, and committed to building a team where collaboration, accountability, and high trust are non-negotiable. We don’t do fluff. We tackle big challenges with great people, celebrate the wins, and enjoy the ride along the way. If this sounds like an environment you’d thrive in, you’ll feel right at home here. What You'll Own: The essential functions include, but are not limited to: - Scale Influencer & Ambassador Community: Lead prospecting, outreach, and tiering of creators to activate 250+ qualified creators monthly across seeding and micro-campaigns. Increase earned and ambassador content volume month-over-month while identifying and elevating 3–5 breakout creators per month. - Deepen Creator & Community Relationships: Develop structured relationship plans for high-priority influencers (including those not currently paid) through thoughtful sampling, seasonal gifting, and surprise & delight initiatives. Improve seeding-to-content conversion rate to 50%+ and increase repeat creator rate to 25%+. - Own brand community engagement across priority platforms by: - Managing DMs and comment responses within a 24–48 hour window - Monitoring and engaging with brand tags and mentions daily - Participating in larger relevant conversations outside the brand page - Identifying high-potential creators and ambassadors from community interactions - Elevating strong UGC and customer insights to the team - Manage Inbound Creator Flow: Create and maintain an organized inbound workflow. Evaluate creator fit, segment into tiers (sample, ambassador, future paid), respond within one week, and ensure high-potential creators never fall through the cracks. - Execute Influencer Campaigns: Support and execute cooking broth, tallow, and co-branded campaigns from brief to recap. Manage timelines, deliverables, usage rights, FTC compliance, and creator communication. Deliver campaign recaps within 7 days of completion. - Maintain Operational Excellence: Maintain clean tracking systems across creator relationships, usage rights, performance reporting, and community workflows. Propose at least one system improvement per quarter to increase efficiency, creator experience, or community management. - Support Co-Branded Partnerships: Assist in outreach to aligned brands, join vetting calls, and provide POV on collaboration opportunities. Independently execute smaller co-branded influencer activations. - Lead with Insight: Analyze creator performance, engagement rates, conversion signals, and community sentiment. Translate insights into clear recommendations for optimization and future investment. What Success Looks Like in first 6 months: - Seeding engine consistently activating 250+ creators monthly - 50%+ seeding-to-content conversion - Repeat creator rate trending toward 25%+ - DMs and comments managed consistently  - High-potential creators identified directly from community interactions - Clean tracking systems with no compliance gaps - Campaigns executed on time with organized recaps - Clear inbound workflow with fast response time - Strong pipeline of emerging creators