KEEN

• Achieves and exceeds sales and profitability targets, aligning with business and seasonal account plans to support the sales portfolio. • Leverage existing account relationships to increase distribution and grow penetration within existing accounts. • Advances sales approach and solutions, ensuring alignment with product strategies and the overarching brand vision. • Evaluates defined territory market landscape, identifying and recommending growth opportunities. • Delivers comprehensive business updates and reports, encompassing sell-in and sell-through performance, competitive analysis, product demand and availability, and market share insights to leadership and stakeholders. • Drives sales process and continuous improvement initiatives in line with brand values consistently achieving and surpassing revenue goals. • Collaborates closely with internal marketing and merchandising teams to develop and execute sell-through and activation strategies, ensuring programs are effectively implemented and products align with Specialty Sales Targets.

• Achieves and exceeds sales and profitability targets, aligning with business and seasonal account plans to support the sales portfolio. • Leverage existing account relationships to increase distribution and grow penetration within existing accounts. • Advances sales approach and solutions, ensuring alignment with product strategies and the overarching brand vision. • Evaluates defined territory market landscape, identifying and recommending growth opportunities. • Delivers comprehensive business updates and reports, encompassing sell-in and sell-through performance, competitive analysis, product demand and availability, and market share insights to leadership and stakeholders. • Drives sales process and continuous improvement initiatives in line with brand values consistently achieving and surpassing revenue goals. • Collaborates closely with internal marketing and merchandising teams to develop and execute sell-through and activation strategies, ensuring programs are effectively implemented and products align with Specialty Sales Targets.

• Designs and delivers aligned business plans and seasonal account plans that achieve profitable revenue growth and brand/fan targets. • Develops exceptional strategic partner relationships that lead to collaborative partner management and execution. • Evolves the selling process with a focus on comprehensive go-to-market alignment. • Works with the leadership team to provide input on commercial growth and brand-building opportunities. • Provides business updates and sell-in and sell-through analysis to the leadership team. • Identifies and supports expansion opportunities that are in line with the overall brand initiatives. • Evaluates the business by product category, identifies areas to invest or divest. • Manages merchandising, analysis, and marketing for digital. • Ensures pre-season bookings are in line with the fiscal year plan. • Manages gross-to-net by ensuring monthly shipping goals are met. • Enhances existing vendor-retailer relationships, cultivates new relationships, and leads interface with strategic customers. • Gives data-driven, comprehensive updates on the market. Provides analysis of sell-in and sell-through to all key stakeholders. • Increases market share, availability, visibility, and sell-through. Drives the planning and forecasting process with internal partners. • Collaborates with merchandising department to ensure product is aligned with sales objectives. • Collaborates with marketing department to develop sell through and Strategic Partner engagement and activation strategy.

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

• Designs and delivers on long range strategic growth plans by business and season that achieve pure play revenue, operating income and overall performance for North America. • Plays key leadership role in collaborations with Merchandising teams to deliver product assortments across categories that meet pure play sales objectives for key launches, seasons targets and site-specific promotions. • Accountable for Sales team inputs and insights for the monthly/seasonal forecasting process. Ensures direct reports are accurately forecasting/planning account needs and opportunities given marketing support and planned investments, current inventory levels, industry trends, competitive dynamics, and current sell through trends. • Must have intimately knowledge and understanding of the data analytics, marketing investments and program effectiveness, and inventory status of all products across all pure play accounts. Pulls insights from account feedback, industry/category trends, product sales data, and marketing campaign statistics and results. If Sales, Planning, and I&E (marketing) Pure Play team is not aligned, this role is responsible for raising this to the General Manager and in all key meetings within the monthly forecasting process for final decision. • Optimizes product mix to improve profitability and meet pure play revenue targets. • Oversees the development of and provides direct supervision to the North American account management team across Canada, the United States and any future expansions. Provides guidance and indirect supervision to the Inventory Sales Planning team. • Drives the Pure Play seller strategy and process improvements leveraging brand values in collaboration with the Market Place and Pure Play team, Sales, Legal, and other key stakeholders. • Assesses the North American pure play landscape and utilize performance data and insights to prioritize expansion opportunities that optimize and accelerate growth. • Leverages data to aligning pre-season bookings with annual and long-range plans, meet monthly product shipping goals, and manage profit and loss. • Identifies opportunities to maximize pure play business growth, manage cost and increase brand awareness. • Determines long range planning strategy with Global Marketplace team to align with Corporate initiatives.

- Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements