Karbon, Inc.

People Business Partner Location: Sydney, Australia Job Description: About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work certification and on Fortune magazine''s Best Small Workplaces List. People Business Partner Our People team is a high-performing group, deeply committed to our Karbonites and values. We''re looking for a People Business Partner who is commercially sharp, proactively curious, and fluent in both the HR discipline and the AI tools redefining how great HR professionals work. Reporting to the VP of People, this role partners primarily with our Engineering and Product teams, with the opportunity to influence senior leaders, drive performance, and deliver real business insight. You''re the right partner for us if you walk into every leader conversation already knowing the business context, team health, delivery velocity, attrition signals, engagement trends, and you bring people insights leaders haven''t thought to ask for yet. This is a hybrid role based near Town Hall station, 3 days per week in-office. About the Role - Partner proactively and deeply with the Chief Product Officer and Chief Technology Officer, understanding their delivery model, team dynamics, and metrics well enough to shape the people agenda without being prompted. - Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate everything you deliver, from data analysis and reporting to leader prep and project execution. - Lead and report on complex employment relations matters with clarity, while coaching leaders to own them end-to-end. - Lead with confidence on modern award interpretation, contract compliance, and WHS, proactively surfacing risk before it surfaces itself. - Challenge leaders constructively, balancing strong support with the willingness to push back when decisions carry people or business risk, using data and AI-generated insights to back your position when needed. - Leverage people data and analytics to build narratives that drive leadership alignment. You use AI to go deeper and faster, and bring insights to the table, not just reports. - Own and drive specific value-add HR projects as needed to continuously elevate our overall people function and offering. - Be a change champion, guiding and supporting leaders through change when needed. - Partner closely with People Ops and our Talent Team to deliver a seamless employee experience across the full lifecycle, and contribute to global People initiatives across Karbon''s seven regions. About You - 4+ years as an HR Advisor/People/HR Business Partner with a strong HR Generalist foundation. - Prior SaaS or high-growth tech experience is essential. You understand how Engineering and Product orgs operate and what drives delivery and team health. - Working knowledge of Australian employment law, Fair Work, modern award interpretation, and WHS. - A proactive partnering instinct. You don''t wait to be asked. You review data, attend business reviews, and bring people insights before leaders know they need them. - Demonstrated ability to build credibility at a senior level. You show up as a peer, not a support function. - Proven ability to challenge leaders constructively. You''re trusted precisely because you''ll push back when it matters, not just validate. - Data fluency. You build compelling narratives from people data, increasingly powered by AI, that influence strategic decisions. - Hands-on fluency with AI tools and agentic workflows. You actively use them every day to improve output, automate repetitive work, and move faster. - A project driver, known for delivering results across multiple initiatives simultaneously without close supervision. - Experience coaching leaders through org design and workforce planning, and you're also learning how best to coach leaders through the human implications of building AI-augmented teams. - Unquestioned integrity, high EQ, and personal maturity. You handle sensitive situations with compassion and discretion. - Genuine curiosity about where AI is taking the future of work, and an appetite to be at the front of that curve. Why Work at Karbon? - Gain global experience across USA, New Zealand, UK, Philippines, and Canada - 4 weeks annual leave plus 5 extra "Karbon Days" off a year - Flexible working environment - Work with (and learn from) an experienced, high-performing team - Be part of a fast-growing company that firmly believes in promoting high performers from within - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback - Generous parental leave Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you''ve made it this far in the job description but your past experience doesn''t perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

• You will own the following areas: Internal IT, Security, Governance, Risk & Compliance, and Enterprise incident response. • Set strategy and own the roadmap while being comfortable with hands-on tasks. • Report directly to the CEO and lead an existing SecOps team. • Build something meaningful from the ground up and lead the migration of our IT function from our MSP to an in-house team.

• Design and own the full digital customer journey for the SMB segment, from onboarding through renewal - automated touchpoints, milestone triggers, adoption nudges, and health-based interventions. • Build and manage lifecycle email and in-app campaigns that drive product adoption and surface value at the right moments, using behavioral and health score signals. • Identify the leading indicators of retention in this segment and create proactive playbooks that engage our customers. • Leverage AI tools to automate outreach, personalize communication at scale, and improve the efficiency of the digital CS motion. • Instrument everything — define the metrics, track what's working, and report clearly on program performance and segment health. • Work cross-functionally with Product, Marketing, and Implementation to align messaging, timing, and channel strategy for SMB customers. • Build and run scalable webinar programs that educate customers and deepen product adoption across our customer base.

• Design and own the full digital customer journey for the SMB segment, from onboarding through renewal - automated touchpoints, milestone triggers, adoption nudges, and health-based interventions. • Build and manage lifecycle email and in-app campaigns that drive product adoption and surface value at the right moments, using behavioral and health score signals. • Identify the leading indicators of retention in this segment and create proactive playbooks that engage our customers. • Leverage AI tools to automate outreach, personalize communication at scale, and improve the efficiency of the digital CS motion. • Instrument everything — define the metrics, track what's working, and report clearly on program performance and segment health. • Work cross-functionally with Product, Marketing, and Implementation to align messaging, timing, and channel strategy for SMB customers. • Build and run scalable webinar programs that educate customers and deepen product adoption across our customer base.

• Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs. • Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments). • Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement. • Build and manage an accurate renewal forecast 90–120 days in advance. • Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders. • Enable internal champions with structured success plans, ROI articulation, and executive-ready materials. • Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes. • Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements. • Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives. • Conduct executive-level business reviews to measure progress and unlock next best actions. • Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight. • Develop structured save plans with clear ROI articulation and executive alignment when risk emerges. • Contribute to scalable retention methodologies as Karbon grows. • Partner with Sales to support expansion strategy and complex renewal negotiations where needed. • Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle. • Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities. • Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes. • Drive cross-functional alignment to remove friction and deliver measurable customer outcomes. • Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains. • Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.

Role Description We’re looking for a designer to join our Brand & Marketing Design team. It’s an exciting time for the brand and the business, so with the right talent and attitude, you can expect the role and opportunities to evolve rapidly. Reporting to the Design Director of Brand and Marketing and working closely with the wider marketing team, this role is responsible for the design and production of assets to support Karbon’s marketing effort. - Design web and mobile-based marketing experiences in complex contexts - Provide design partnership for long form content such as ebooks and reports - Design and produce social post imagery and advertising creative, using AI to generate variations and test concepts efficiently - Design presentations, sales collateral, and event materials - Partner on design and execution of branded merchandise - Be involved in conversion point optimization and testing - Provide design support for internal company initiatives as needed - Help ensure consistency in Karbon's brand identity across touchpoints - Stay up to date with design trends and emerging AI capabilities, contributing new creative ideas and tool approaches to enhance Karbon's marketing efforts - Partner on brand expression evolution - Collaborate with marketing team on group ideation and execution Qualifications - Strong ability to work in Figma, including directing and refining AI-assisted design workflows - Solid layout and visual design skills - Very good organization ability - Good communication and writing skills - A solid understanding of web and digital media - Passion to take your part of a project and own it to the finish - Maturity to discuss work critically - Ability to work autonomously once briefed - Attention to detail, especially quality-checking outputs against brand standards - A drive to learn, develop, and expand your skill set - Confident writer of short-form content, because words are design too - Judgment about when to use AI tools for efficiency vs. when hands-on creation is required - Ability to handle multiple projects and deadlines in a fast-paced environment - Three or more years professional experience in marketing-related design - Lightweight video editing ability a plus - Experience with B2B software brands a plus - Experience using AI-assisted design or content tools required Benefits - Gain global experience across USA, New Zealand, UK, and Canada - 4 weeks annual leave plus 5 extra "Karbon Days" off a year - Flexible working environment - Work with (and learn from) an experienced, high-performing team - Be part of a fast-growing company that firmly believes in promoting high performers from within - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback - Generous parental leave

• Lead root cause analysis on highly complex issues • Read C# and the broader .NET stack • Write safe, considered SQL • Make sound production access decisions • Investigate and reproduce defects across the platform • Monitor and respond to production alerts • Create well-scoped tickets for engineering attention • Lead technical investigations during incidents • Uplift escalation quality across tiers • Build reusable automation and tooling • Mentor peers and the broader Support function • Communicate complex issues clearly to customers and internal stakeholders • Use AI as an accelerator of judgment

Role Description We are looking for an operations leader who is AI-native to their core, builds systems that scale, and treats agentic workflows as the foundation of how modern People Operations functions. Reporting to the VP of People, this role owns the operational backbone of how we hire, onboard, and support Karbonites across six countries, with a clear runway toward growing a pillar of the People function. - Architect and continuously improve the end-to-end People Ops and TA operational stack, embedding AI agents and agentic workflows as the default execution layer across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel. - Design and deploy AI agents to own routine operational work end-to-end, including onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries. - Use AI to manage and monitor multi-country HR compliance across our six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep our entity-level obligations current without manual tracking. - Build AI-powered reporting and analytics across the People and TA function, producing real-time dashboards, hiring funnel insights, and operational health metrics that the VP of People and pillar leads can act on without requesting them. - Run our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, evaluating new tools through the lens of agent-readiness and API-first design rather than feature lists. - Use AI to support the TA function with a focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into how they track and interpret hiring data. - Own benefits administration and vendor management across our US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights that inform future benefits strategy. - Leverage AI to deliver a seamless, high-quality employee experience at scale, anticipating friction points across the lifecycle and deploying agents or workflows to resolve them before they become tickets. - Drive AI-led process documentation and knowledge management across People Ops, ensuring every workflow is documented in a way that is both human-readable and agent-executable. - Partner with Finance, IT, and Legal using AI-augmented workflows for cross-functional operations, including headcount planning, system access provisioning, and contract and policy management. - Coach and uplift the broader People team on AI fluency, agent design, and operational automation, modeling what an AI-forward People Ops function looks like in practice. - Own AI governance for the People function, ensuring our use of agents and AI tools is compliant, ethical, and aligned with how we handle sensitive employee and candidate data globally. Qualifications - 5+ years of progressive experience across People Operations or HR Ops, with at least some leadership or team lead experience. - Prior SaaS or high-growth tech experience is essential. - You understand how a global, multi-entity People function operates and what breaks at scale. - Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. - Strong technical instincts: comfortable with APIs, integrations, automation platforms (Zapier, Make, n8n, or similar), and prompt engineering as core craft. - Multi-country HR Ops experience strongly preferred but not essential, ideally across some combination of the US, UK, Australia/NZ, Canada, and the Philippines. - Proven ability to redesign operational processes from the ground up rather than incrementally improve them, with a clear bias toward automation over headcount. - Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance (ACA, ERISA basics). - Working knowledge of HR compliance across multiple jurisdictions. - Data fluency: you build operational dashboards, you read funnel metrics natively, and you use AI to go deeper and faster than the tools alone allow. - A systems thinker who can hold the full operational picture across People Ops, TA, and Benefits simultaneously. - Player-coach mindset: senior enough to operate independently, willing to build and ship the work yourself. - Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data. - Genuine excitement about where AI is taking the People function. Benefits - Gain global experience across the USA, Australia, New Zealand, UK, Canada, and the Philippines. - Paid Flexible Time Off with an encouraged 3 weeks use per year. - Company paid medical for you and eligible spouse/partner and dependents. - Company paid dental and vision for you and eligible spouse/partner and dependents. - Fully company funded short and long term disability. - Fully company paid life insurance. - 401(k) with company matching. - Flexible Spending Account. - Up to 8 weeks paid parental leave. - Work-from-home stipend. - Work with (and learn from) an experienced, high-performing team. - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback. - Be part of a fast-growing company that firmly believes in promoting high performers from within.

• Architect and improve the end-to-end People Ops and TA operational stack. • Design and deploy AI agents to own routine operational work. • Use AI to manage and monitor multi-country HR compliance. • Build AI-powered reporting and analytics across People and TA function. • Run HRIS, ATS, and broader People tech stack. • Use AI to support TA function with pipeline forecasting and recruiting data integrity. • Own benefits administration and vendor management across the US entity. • Leverage AI to deliver a seamless employee experience. • Drive AI-led process documentation and knowledge management across People Ops. • Partner with Finance, IT, and Legal using AI workflows. • Coach the broader People team on AI fluency, agent design, and operational automation. • Own AI governance for the People function to ensure compliance and ethics.

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.