KaiPod Learning

• Conduct customer interviews and user research sessions. • Translate customer feedback into actionable recommendations for the product team. • Prioritize roadmap initiatives based on customer impact and business objectives. • Track product development timelines, milestones, dependencies, and risks to ensure projects stay on schedule. • Facilitate release readiness reviews and launch coordination. • Create and maintain product documentation, release notes, and internal resources. • Lead new customer onboarding, ensuring successful adoption of new features. • Conduct customer training sessions and demonstrations. • Triage inbound customer support tickets and partner with account managers to ensure customer satisfaction.

• Lead and scale KaiPod’s school success function across our network • Define what exceptional school success looks like in the KaiPod Network and build the strategy for how we support founders across academics, operations, enrollment, and finance • Develop systems to coach school leaders who are launching thriving, sustainable microschools • Identify patterns across the network and turn them into action • Partner closely with our cross-functional teams to ensure founder insights directly shape what we build and how we serve schools at scale • Own the commercial health of the company-operated sites and partner network • Hire, lead, and develop a strong team of account managers

• Execute organic marketing efforts • Support planning and execution of organic social content (Facebook + Instagram) • Monitor engagement and help ensure timely, thoughtful responses • Identify opportunities to participate in relevant online conversations • Improve and publish content • Enhance blog content in WordPress (Elementor) • Add visuals, improve formatting, and strengthen internal linking • Support content organization and overall site experience • Coordinate and track marketing activity • Help keep marketing efforts organized and on schedule • Track key activities and flag where follow-up or attention is needed • Prepare simple updates to help the team prioritize • Support Head of Marketing as needed • Take ownership of tasks that don’t have a clear owner • Adapt quickly as priorities shift in a fast-moving environment