Joyful Health

• Own denials, rejections, and outstanding AR for customers • Use AI-native tooling to resolve claims efficiently • Work closely with Revenue Cycle Success Managers • Collaborate with RCM Center of Excellence • Surface frontline insights to improve tooling

• Serve as the RCM knowledge layer across the organization • Define what correct RCM looks like — and ensures the organization is executing toward it • Translate RCM complexity into clear strategy, structured workflows, and actionable insights • Audit claims and drive strategy • Translate denial patterns into root causes and resolution pathways • Build and maintain SOPs, specialty guides, and decision frameworks • Analyze denial rates, aging, payer mix, and workflow gaps at onboarding • Partner with Product and Engineering on feature release training • Provide pre-sales RCM analysis for deals within ICP • Partner with RCSMs on complex customer challenges

• Serve as the primary point of contact for your portfolio of practices • Build trusted relationships with operational leaders and executives • Ensure every practice feels like they have a dedicated strategic partner • Translate performance data into a clear story • Connect RCM metrics to business impact • Define what the practice should prioritize next • Move conversations from “what happened” to “what we do about it” • Run structured quarterly business reviews • Surface renewal risk and growth opportunities early • Create alignment on goals and measurable outcomes • Coordinate across Operations, the CoE, Product, and Leadership • Ensure issues are resolved with clarity and follow-through • Maintain control of communication during high-pressure situations • Identify patterns across accounts • Bring structured feedback to the Product teams • Help prioritize improvements that strengthen our RCM model

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a proactive and experienced Billing Manager to join our team. This role is a unique blend of revenue cycle management (RCM) expertise and customer success. The Billing Manager will be the primary point of contact for a portfolio of client accounts, overseeing both the financial health of each account and the performance of the billing teams assigned to them. This position sits at the critical intersection of revenue operations and client success. You'll be responsible for both maximizing revenue recovery through effective billing team management AND ensuring client satisfaction through proactive relationship management. This dual focus requires someone who's equally comfortable diving into the details of denial trends and having strategic conversations with practice leaders about their financial health. The ideal candidate is excited about this balanced approach - taking ownership of client outcomes while implementing the operational excellence needed to deliver results. This role will report directly to the Head of RCM. This role is full-time. We are open to remote candidates for this role. The base pay range for this role is $90,000–$130,000 per year. Your Impact - Client Relationship Management - Serve as the main point of contact for a portfolio of healthcare practices, building trust and ensuring high satisfaction - Collaborate closely with clients to understand their business needs and proactively offer solutions - Deliver regular performance updates and financial insights to clients, translating complex metrics into actionable recommendations - Revenue Recovery Leadership - Manage day-to-day billing operations, ensuring accurate claims submission, timely follow-up, and clean A/R management - Lead QA processes for worked denials and A/R to maintain high-quality standards - Oversee denial management, developing effective appeal strategies and tracking resolution - Identify account risks early and develop action plans to mitigate revenue leakage - Team & Process Optimization - Guide and prioritize the work of billing specialists to maximize revenue recovery - Monitor team capacity and performance, proactively addressing resource needs - Drive process improvements that enhance both efficiency and financial outcomes - Support client onboarding and transitions, ensuring smooth implementation of our services - Performance Analytics - Track and analyze key account metrics (A/R aging, denial rates, collection percentages) - Identify trends across accounts to inform best practices and process improvements - Translate data insights into strategic recommendations for both clients and internal teams Qualifications - 5+ years experience in Revenue Cycle Management, with especially strong skills in Accounts Receivable (A/R) and Denials Management - 2+ years experience directly managing billing teams or account teams - Ability to analyze metrics, spot trends, and make data-informed recommendations - Excellent organizational skills and a proactive approach to account management - Experience using major billing software systems (e.g., Epic, Athena, Kareo, AdvancedMD) Requirements - Passionate about Joyful Health’s mission - Customer-focused with the ability to build trust and manage expectations - Detail-oriented and organized, able to juggle multiple accounts, deadlines, and priorities - Excited about managing client relationships and overseeing billing operations Benefits - Comprehensive healthcare benefits - Unlimited PTO (with a minimum of 10 days off a year) - Flexibility to take care of yourself - Stipends for professional development courses & books - Regular team off-sites and events